There was a problem with my booking when I arrived but the front desk was super helpful. The room was cool and quiet with a calm garden view.

For a HYATT and with so many guests during my stay I was surprised the breakfast buffet lacked in options. I suggest they allow guests to order eggs how they like them done, rather than pick from a pile of cold fried eggs. Also, the coffee machine made terrible tasting coffee. The simple coffee bags in the room were better. Guests would be smart to opt out of the hotel breakfast, save the money and eat elsewhere.

Conveniently located and near the major shop center The Place (南丰城) as well as the city subway systems. Breakfast is super too.

Some rooms are facing the side without much sunlight during the day. We told Mr Yin of the front desk of the concern and was immediately changed to a 5th floor room facing the bright sunlight side both morning and afternoon, thanks to Mr Yin’s help!! and his customer-centric attitude.

Location and price

Got the big room with bath tub, but there seems to be some design flaws, specifically, water is likely to splash on to the floor when showering and cannot be drained as the floor drain is at another corner. Pool is closed during winter

The room is clean and facilities are really new. I really like the room.

The door staff needs to be active to customers whenever they need some help. My three years old son helped me with the luggage at the lobby. And my hands are also full of stuff. But nobody helped us until I asked.

The room is spacious and it is very quiet and clean. The beds are comfortable. The location is close to subway station. It is my second time staying here and I am still very impressed.

The staff can be more helpful if they could provide useful information more proactively. They are polite but not very energetic or welcoming.

The staff were so friendly that they even help me get a taxi after being waiting in another location for one hour! I love how they also think about providing different pillows according to customers needs (high, low…) I will definitely go back!

Swimming pool timetable. I would have loved to be able to swim early morning.

Breakfast was good.

I don't like the deposit system for payment. It seems something like double-charged and the hotel is using your money for weeks without any interest! I think it's not this hotel's issue but Hyatt group itself but should be reconsidered! I can't use debit card because of this double-charge... Very unpleasant!

hotel location and cleanliness

breakfast could have had more western style dishes and room lightning needs to be brighter.

The room was big enough for 2 and the beds were very comfortable

No room service and although there is a mall nearby if you check in late and are tired room service would have helped.

Location, amenities, service and views!

Lifts take a bit of getting used to, but a minor inconvenience compared to the exceptional hotel