EXCEPTIONAL BREAKFAST. Great Location. WiFi that provides access to google and meta services(!!!), THIS IS RARE FIND! TAXI is ALWAYS nearby. Music and Smells in the main hall were top-notch. Again - Food & TEAs were outstanding.

Shower hose - LEAKING, OLD, adjustment was tight. Water was not going out from bath-tube. It was stuffed. It's "no-go" for 5STAR hotel. Finding HAIR DRYER was another challenge. In general - doors/ furniture all wooden elements, carpets in room and halls were old and scratched, leaving some disappointment. Also, they charge for PRINTING at lobby.

The concierge and the door staff are very attentive and friendly. When we walked into the lobby, we are greeted with the fragrant lingering in the lobby that was very refreshing and welcoming. The concierge staff took our luggages and show us where to check-in. Winter was the staff checking us in and he was very helpful and making us feel like VIP. The check in process in smooth and easy. Our luggages were arrived up to our room the next instant when we are in our room. We stayed at Shangri-La for 3 nights. These 3 nights are amazing. The house keepers are very attentive and the hygiene is kept to a high standard as usual and we felt at home. On the day of check out, the Guest Service Manager, Rock Liu is so helpful as he make sure that we get can a taxi to drive us up to the Luo Wu-Hong Kong custom immigration even it was a very short distance from the hotel. He make sure that we are well taken care of as some taxi drivers may not be happy to do that for a very short distance and told the taxi driver that my wife had a sore back and will be hard to handle her luggage up to the custom check on. Well done to Rock and all the staff in Shangri-La!! We will be back again.

The only thing is the location. It has nothing to do with the hotel itself. However we did discover another metro line station not far from the hotel. However the closest is Shenzhen metro station line 1 exit c. However, there is no escalator hence having luggages is really hard to walk up the stairs.

I recently stayed at this hotel and my experience was nothing short of excellent. The facilities were great and the staff was friendly and accommodating. The hotel had a pleasant aroma, which added to the overall positive experience. The location of the hotel was perfect as it was close to both the metro station and train station, which made it easy for me to get around the city. The internet was fast, and I had no trouble accessing any social media sites or other websites. The staff were very friendly and always willing to help. They were knowledgeable about the local area and gave great recommendations for places to visit and eat. Although I didn't have the chance to try the breakfast, I heard from other guests that it was delicious and had a wide variety of options. Overall, I found this hotel to be of great value for money. I would definitely recommend it to anyone looking for a comfortable and convenient stay in the area.

nothing

Hotel is old and looks a bit dated now but very clean,I stayed there 23 years ago and everything is exactly the same. Breakfast was very good and so much to choose from. Pool was very clean and good changing facilities. Hotel is very quiet and well below capacity right now . Room rates are good right now as its still very quiet in Shenzhen right now.

Looking a bit old and some of the rooms have been smoked in even though they say it's non smoking. Had to change a room because it smelt of smoke! They were good and came straight away to change room.

The location was accessible, and service was prompt. Breakfast had a good variety which was a big plus point!

I specially asked about the nearest train station and how I could travel over from GZ prior to my stay but was given the location of the Futian branch instead. It caused me great inconvenience for having to detour!! Very disappointed with the reservation team for this mistake…

Excellent location, it is just next to the Luo Hu boarder, and subway station. The staff service was great. Mr Rock Liu, the customer service manager helped me to bring luggage down to the underground connector to the boarder, as there’s was no lift or escalator.

Facility is a bit old

The proximity to the HK border crossing is a bonus, if the travels require a transfer. Also, many restaurants and shopping possibilities in the area. Pool was a welcoming cooler for the kids. Sauna and health club area is well managed.

Location was right beside the Luohu train station and ver convenient by train. There was a huge spread for breakfast and the staff provided exceptional service. The rooms were clean and beds were comfortable.

Location is perfect just front of the metro entrance

When you been closed at hotel during a Typhoon storm, you expect from the hotel to get some free or discounted stuff. Here everything was fully charged as for meals, beverages, etc.

We got great treatment from the staff . Espcialy from Ms. Emili Wang from the reception . She explain eand manage everything per our needs .

Aa a vegeternian , we eat fruits and vegetables, please add more.