Staying in Hilton Xi’an was a very wise decision for my first trip to this historical and renowned city in the world. With the help of the extremely conscientious staff in Hilton, my maiden trip to Xi’an turned out to be very smooth and unforgettable. I want to give my endless thanks to Jones Zhao , manager of Concierge who helped me work out my trip plan including the reservation of tickets to the Terra-cotta and Shanxi Historical museum which would have been impossible to get with my own means, and picking up and seeing off at the airport over a long time before my trip patiently, considerately and successfully. Also my thanks would go to his colleague, Mr. Wang Xingwei who was helping me call Didi for all my trips to the attractions and back with utmost patience , courtesy and attention to all my needs. Last but not least, on my departure for an early flight today, Monday, Hilton staff prepared a decent breakfast bag for me as well as a takeout Americano coffee , very touching, let alone the hotel’s perfect location, very comfortable bed, a very clean and big room with spacious bathroom and modern facilities. I will definitely go back to Hilton in future! Thank you all!

Nothing

Easy to find from directions, staff were exceptionally helpful and couldn't do enough to help especially *龙(个人)who helped us book our train tickets and gave us additional information about the Chinese holiday period that was very useful! Breakfast was great and restocked constantly, whatever the time. Truly well managed and trained staff. Also some lovely dancers presented themselves in the hotel foyer as an added bonus and it was so beautiful to see. room was beautiful and spotlessly clean.

I would be hard pushed to find anything!

The overall hotel decor was modern but still authentic to the area. Staff were friendly and helpful. Rooms were good size, very clean and comfortable. The Executive room booked, also included breakfast, afternoon tea and happy hour- which we enjoyed. The location of hotel was so handy to walk to local food and shops.

Our room temperature thermostat seemed not working well. Room continued to be overly hot and bit uncomfortable because of the temperature.

Staff are very friendly, many of them speak English, the doorman / concierge was very friendly and helpful. Location is a bit far from the subway although it's still within a walking distance but we used uber to travel everywhere so it didn't really matter to us. Breakfast was great, some may want more western food options but we're from SE Asia therefore we were content. The room size was standard, slightly outdated but was clean and comfortable overall. The indoor pool was clean and enjoyable. It was a positive experience and would definitely consider coming back.

The room view is not that great (view of residential apartment buildings) but perhaps nothing can be done given the city location of the hotel. On the other hand, we were given a room at the highest floor (9th) which we appreciated.

The room is spacious and clean. All the staff we met were friendly and helpful. The location is good, a short distance to the wall, where a long walk on top of the wall or below the wall (on the water side) is highly recommended.

We enjoyed our Stay, except the strong air-conditioning in club-lounge and restaurants, in where were very cold. The drink- and food- assortment in the club lounge is quite limited. The foods in the Chinese restaurant was over-priced and does not taste authentic Cantonese - cuisine.

i was lucky to get an upgrade. the room was very well equipped, spacious and had a luxurious touch. there were some ancient looking furnitures and nice pictures on the wall. seems like the hotel hosts foreign diplomats and ministers from time to time (according to its tv-channel).

there was a slight cigarette smell on the toilet (although it was a non-smoking room). this seems to be an issue in china quite often. some people obviously just don't care much about it.

We enjoyed the breakfast variety and the convenience of the location.

We visited the city during winter time, the hotel had the heater on before our arrival at 28 degrees. It was uncomfortable to try to sleep in that. We eventually had to get a air container delivered to our room. The complimentary tea bags and coffee bags were kind of poor quality. We thought Hilton could do better than that.

Great location, rooms spacious and comfortable. Close to metro line 1 and most landmarks within walking distance. Restaurant and bar were good, staff were very helpful and accommodating.

Prior guest presumably smoked in the room. Staff tried to remove / mask the smell, which was only partly successful.

The hotel was very good value and looked great. The room was spacious and comfortable. The staff were nice and there was one guy who spoke fluent English and was friendly and gave us a lot of tips and answered our questions.

The room smelled of smoke.

The breakfast is really good. there’s a lot of choice including local specialities, which is great. good quality products.

The swimming pool, overcrowded, open to outside guests, dirty water. It was the reason why we went to the Hilton, Xi An summer being super hot. We stayed 5 minutes in the pool and didn’t come back. we almost couldn’t go because we didn’t have swimming caps, but we managed to borrow some.