Room, bed, shower all good. Breakfast superb as always.

My wife and son arrived at reception before me (I was flying into Bucaramanga separately) after a long road journey and were treated with disdain by the two guys manning check-in at that time (28.11.23 at about 5pm) despite standing at the check-in desk with suitcases they were totally ignored, Not once were they asked if they could help them. The next morning the usual check-in manager was there and was very apologetic for the behaviour of his staff the evening prior. He said he would check the CCTV footage to see what went on. It is a shame because we stay there often.

I loved the hotel atmosphere; lots of greenery, plants and animal statues (especially the lion). It is very cozy and comfortable. The staff (waiters, housekeeping, maintenance, front desk) was always so accomodating and very kind from day one. My spa bath room was very comfortable with lots of lighting. The tub was large and very nice. The breakfast bar was wonderful with an assortment of fruits, bread and eggs. There are two bars; near the pool (assortment of beers & other non alcoholic beverages) which made it very convienient while at the pool. The bartender was very attentive. The bar inside the restaurant makes a very tasty lychee martini. The restaurant food is amazing. I don't eat meat so my seafood (salmon & shrimp tempura salad) was amazing. Although my second tempura salad was not as tasty, I was offered another one. However, I had eaten all of the first one not to be wasteful, so my waiter brought me a delicous brownie with a cream sauce and a cup of hot coffee. The tears built up inside of me as he walked away and I began to cry just from his act of kindness. I have been in Colombia for over a year and that is my first time experiencing this. The repairs to the elevators and the wifi was the only reason my stay here was cut short due to my work demands. The staff, food and atmosphere is the reason for the excellent score. I would definitely return.

The wifi was weak and the loud noise to the repairs of the evelators which started at 8:30 a.m.

clean and lovely staff. bedroom was clean bed was spotless. Parking in basement and breakfast was excellent. pool looked lovely but didn’t get round to using it

The bathroom. too small, very cramped. no shower head, slow drainage of shower tray. Hot tap in basin didn’t function. And The ‘wifi’. ! Very weak and disconnected almost constantly. Hopeless. Everyone needs strong reliable wifi these days and this wasn’t. Improve these two things and you get straight 10s.

We paid a little extra this time for room with a spa bath and it was super comfortable, it just needs attention to detail and minor small repairs, eg the tap control knob wasnt fitted very well and fell off.

Nothing really.

The excellent service from the front desk staff! Especially Marco! He did his best to accommodate every request. Very friendly! The breakfast was excellent and a very nice selection. Great location and very easy to get around the city!

Broken elevator

restaurant was best of my life

don’t have area for smoking persons even in balcony and also lift doesn’t work for 3 days and jacuzzi doesn’t work

nice staff, beautiful equipment, very clean

water not strong pressure and noise at the day (except weekend) because of construction site

good value and location

elevator did not work. climbed 6 flights of stairs multiple times daily. smell of sewage in bathroom

breakfast was delicious, and the staf so kindly.

The tv was wrong, didn't work.

I stay at the hotel to unwind about every other month I guess The staff are great