Our room was very comfortable, had air conditioning, and was spacious; excellent breakfast with a complete buffet. The best of this hotel was its location in a privileged neighbourhood in Armenia near the centre city; there are stores, coffee shops, and restaurants near the hotel.

Spite of the bathroom was spacious, but it looked a little bit old and does not have air circulation; I think it needs some enhancements in that area, especially the shower room.

Location is perfect near coffee shop and beautiful green park. Rooms very fancy and clean, I liked it a lot. Pool always available and other social areas were also available. Restaurant also good, amazing buffet breakfast. Staff very friendly. You can take a taxy or bus just in front of the hotel. It's a safe area.

Just an small thing...at the beginning it seemed like the staff saved the reservation with only part of my name and not my full name and we took some time to find out which names were under reservation. But nothing serious, at the end everything went well.

It was really clean. The staff was kind and helpful. The building was nicely decorated.

The breakfast can be improved. Maybe give more options to customers.

I loved this hotel !! Retro in a nice way. It's a huge airy hotel, room was huge, very quiet, lovely bed, great shower. Cleaning staff quiet an discreet, unlike many hotels ! Breakfast was great, restaurant / room service food was also good and reasonably priced. Next to a beautiful park and about a 20 minute walk to the city centre. Definitely reccomended !!

very comfortable place close to everything staff was very professional and the service great.

I though the security was a bit lax. Don’t know the security method used but there people coming and going with no checkin.

The hotel is well located and comfortable.

The common areas of the hotel feel a little outdated. The rooms are fine.

Location was convenient Food was good Room was decent size and with what was needed

Lift worked in a weird way and would not stop in the right direction when called for. Shutters in the windows of the room did not work properly

I was given the room I paid for after the first night

Not being given the room I paid for on the first night

Restaurant breakfast was adequate, but not up to 4 star hotel standards.

Breads were of common commercial types and not up to the quality of those found in Bogota, Medellin, and other large cities in Colombia. No variety in types of egg dishes.

Hotels in the great area the staff was very good The breakfast was awesome