Facilities are quite comfortable. The restaurant kitchen has a very tasty menu. The restaurant staff is very friendly and helpful (particularly Marlon, Karen and the girl who offers breakfast).

Reception staff is not welcoming. I would suggest that the front desk team receive guest service training, they are not able to provide solutions to simple requests, no service attitude (check-in experience). Room was not in the best condition, bathroom too dark (only one of the three light bulbs was working). The floor was quite cold, so I would recommend offering some slippers.

I loved everything about my stay. When I arrived I was taken care of right away, they even provided me with a welcome drink of my choice. The staff was very very nice and informative. My room was gorgeous and comfortable and clean. The restaurant had so many delicious choices and drinks!. The views everywhere were just stunning and breathtaking. I loved every minute of my stay there. I highly recommend this place , and I would definitely return!

I honestly loved everything! They were experiencing some issues with the hot water but I honestly didn’t mind it. The cold water showers felt so refreshing.

I have had the pleasure of staying at this spectacular hotel on two occasions: with my husband in May 2023 and as a solo traveller in October 2022 (I just knew I had to go back with him). On both occasions, it was an extraordinary experience and exceeded my expectations (even after knowing what to expect from having experienced it before). This eco-friendly oasis nestled in the heart of Colombia's coffee region is arguably the best in Colombia and is one of my all-time favourites. I am especially fascinated by the hotel's unique concept and commitment to sustainability. From the moment I arrived, I was captivated by the stunning architecture seamlessly blending with its surroundings. My room was a haven of comfort and elegance. The natural materials used in the furnishings and décor added a touch of luxury while maintaining an authentic connection to the environment. The floor-to-ceiling windows provided breathtaking views of the surroundingS and we enjoyed having our own jacuzzi and private pool in the Grand Master Suite. We took full advantage of this and enjoyed a floating breakfast one morning. We loved exploring the hotel's extensive grounds and bird-watching. BioHabitat Hotel truly embraces its commitment to sustainability. The property features eco-trails, allowing guests to immerse themselves in nature while learning about the flora and fauna. The hotel offers a range of wellness activities including yoga sessions. The hydro facilities at the brand new spa is also a sight to behold. There is also a tennis court on site and equipment provided. The dining experience at Basto RestoBar was a gastronomic delight. The Black Ravioli, Risotto and Deconstructed Chicken Stew were particularly delicious. Overall, my stay was unforgettable. The hotel seamlessly combines luxury, sustainability, and an immersive connection with nature. This hotel is a perfect choice. I can't wait to return.

Some of the activities were not available daily.

Great location. Incredible views. Restaurant was great. Spa and pool beautifully designed, and again with great views (which you get to use after attending a class or if you book a treatment). Recommend booking room with the private hot tub. Stunning furniture in the rooms. Waterfall shower was awesome, with the sides of the room opening up to give great views.

Plenty on offer near the hotel in terms of activities eg coffee plantation tours, hikes into the Cocora valley. The hotel could make it easier to book these e.g. by having them on an app, so that you can browse what’s on offer when you arrive, and then facilitating the booking process. The reception are very knowledgeable about all the options, and they do give you ideas, but in terms of making it easier if you only have limited time, this could be improved.

Beautiful and peaceful property. Our room was quite comfortable (except for the lighting at night - see below). We loved watching a big lightning storm from our windows. The breakfast was great and dinner service even better. The food was surprisingly inexpensive for its quality! We took the long trails around the property and it took us about 45 minutes. Warning: If it's been raining, the trail is very muddy - use a walking stick if you don't have hiking boots.

Our room was very, very dark - even when we turned on all the lamps. We could hardly see at night. I could not read in bed because the lamps were so dim. Not so much a complaint as a suggestion: It should be more clear on the website that you need to book activities 48 hours in advance. It would also be helpful to know that the bird watching activity advertised does not happen every day. We booked a tour organized by the hotel to the Valle de Cocora, but it was cut short due to rain. This is not the hotel's fault at all - but my recommendation is to be careful about booking tours during the rainy season because it can make some of the nearby roads inaccessible. Fortunately you can enjoy the grounds and amenities of the hotel even when it is raining!

This is second time I am back to Bio Habitat within few months, and experience is again excellent. Service, food, views, jacuzzi, it felt like home. I took 2 massages, because they were excellent. I will for sure be back again. All waiters and staff are trained very well, they super polite and friendly. We took Flora & Fauna trail within the property, which leads you to river, it was beautiful.

Last time I was in Grand Master Suite, and this time, due to availability we stayed in Búho one of the rooms surrounded with the trees. It was great and different but the room was humid and cold. They anticipated this and we had small heater which made things much better, especially because it rains a lot in this time of the year. I cannot wait to be back, but again in Grand Master suit.

Unique architecture with stunning views, clean rooms, friendly staff, and the excellent food that was well presented and fresh. The outdoor fire pit was delightful. The modern wellness center facilities were exceptional with incredible views I have never seen before. The hotel also had thoughtful touches to make the stay more comfortable like providing flashlights for the dark pathways, extra blankets, and kits that include natural bug spray and pulse point oils. The entire place was relaxing. We wish we could stay longer.

The system for spa booking is not accessible from the front desk, nor was the concierge knowledgeable about how to book beyond just calling (we found on our own there is online booking). As it is new, a few kinks to work out: spa menu was a pdf they send over WhatsApp so it was difficult to translate info directly without a lot of copy/pasting into Google Translate. They did not get our reservation from their online booking, so the staff was not ready and the steam room and sauna were not readily turned on. The me. vs women’s changing rooms did not have signage (luckily we were the only ones there), and the beautiful minimalist doors did not have handles on the inside making exit difficult. Spa staff did not speak English or ask how we would like our massage treatment or target areas.

Everything! It was one of the most spectacular places I’ve ever stayed at! Nestled on a hill the hotel has an absolutely stunning location, the main patio next to the restaurant overlooks an amazing valley covered in mist in the mornings. The food was out if this world, great selection for breakfast, vast variety of options for lunch and dinner, very quick to serve and everything I tried was finger licking. My room was splendid - a very contemporary design, a large and comfy bed, high tech facilities, huge floor-to-ceiling windows that can be wide opened to the terrace facing a beautiful landscape of nature. Staff are super kind and caring, they go above and beyond to address all your requests asap. This is the place where you get top-notch services in every single aspect. I’ll definitely come back!

Nothing to complain, it’s just a suggestion - would be great to have a little gym on the premises

Exceptional beautifully and eco friendly glass tube home embedded in the forest. Totally private and one of kind experience. The hotel reception area, spa are top of the design…heavenly stay. The hotel service is beyond expectation. Every staff is happy and helpful. Especially Fernando, he went all the way to help us with flight and reservation issue. The way he took the ownership of problem solving and help us on his off hour time is beyond our appreciation. We will definitely come back again!

Absolutely nothing.

Amazing Master Suite with pool, jacuzzi and the sensation of being in communion with nature/birds. We loved the trails, the effort to integrate houses with nature that surrounds all the place.

Workers building the spa have direct view to your privacy, noise (working + music) from 8am to 4pm. Service could be improved: for example the room service stayed 24h outside the room despite our 4 calls to the reception to ask for taking the food away. All services are not available when it is raining or right after because it slips.