a wonderful setting in a vast parklike ground with beautiful big trees ( palms, mango etc), somehow hidden on the fringe of a busy town. A perfect place to get a rest from a longer road trip or for a stop on the way back to Bogota. Especially the huge and great pool with super pleasant temperature was perfect for laps swimming and relaxation. Even more since there is another shallow one for kids and one more in the parc area as well a a turkish bath and a "bubble tub"..... If we had known about the place better and earlier, we would have planned to stay a little longer. I read about unremoved dishes etc and couldn`t see any of these complaints justified while we where there and even if- the garden-setting, the spacious room, the design and the very friendly staff and their service would have outweighted it anyway.

the only little issue and not to myself...is maybe the lack of a little gym and some weights. I could imagine these would be installed. and then there was also a volleyball field and a billard table. SOme things were under construction, so probably some ideas and further improvements are on the way here.

we both loved the location away from the hustle and and bustle. Peaceful and open gardens and the option of two pools. The staff were friendly and the property clean. Very comfortable and blissful sleep.

The only downside if any was it was a bit tired in places. Looks like they were doing some renovations. But highly recommend to all.

Great comfortable place... Breakfast was good.

When I did the booking it shows that all taxes were included. A few days before the arrival the hotel wrote me the Iva (19% tax) was not included. So, it is not right that the hotel do not align that with booking. The food there was quiet expensive.

very clean, good breakfast, nice attention.

i did not like the neighbor guest, too much noise until mid night and no body from the hotel paid attention to his very noisy attitude by playing out loud his cellphone an drinking wine. it is meant to be A relax hotel but this type of situation calls my attention hotel rules.

I love the place. Its great. Rooms are comfortable, the food is good, the environment is just soo nice. Staff people are kind and helpful, have not one single complaint. Mind you. This is not a luxurious hotel, nor should it become one.

To be honest, for the price and offer i would not change anything.

The hotel is remodeled, looking like new. The staff really makes a difference… they take care of every inch of the hotel and every detail to make the guests feel happy in a wonderful place. Thank you.

Ir was a great experience as the team working there is superb. Good training and nice personell.

It was great, i need to force some ideas: 1. They are a bit too fast to present the invoices of consumptions. 2. To many insects ( ants, wasps,) in some areas beside the pools. These 2 are just making an effort to find things to improve on.

Breakfast is amazingly good, I liked the pool with the little beach, and the drinks are good.

Our room had a bad smell in the bathroom, not too strong but they had to check it several times. The smell decreased but was never gone.

Staff was amazing. They were extremely polite and offered an amazong customer service. The pools were great and loved the 2x1 on cocktails.

My room's A/C needs a lot of maintenance. It had a horrible noise and it was throwing a lot of water in the room (near the TV). I honestly think it needs a replacement. Room 2213.

Staff was great, I have a 2 year old who still naps in the afternoon ; so there was this construction going on, drilling hammering etc, so I called reception and right away the noise stopped and my son was able to sleep. The girl who picked up the phone was Angelica, thank you.

Not a lot of stuff for kids.