The rooms were comfortable and spacious. The public spaces of the hotel were also pretty and comfortable. The staff was very well trained and seemed happy to help.

The pool is a little small and the music at the pool’s terrace was too loud. the breakfast buffet could improve in variety but it was good in general

The rooms are beautiful. Very clean and nice. All this staff was very kind. The location is also great. There are 2 malls at waking distance.

The pool section was a little abandoned. I mean, a lot of the pool tiles were missing and the panoramic glass was very hazy. Very cloudy. You couldn't see through. It was a shame because the view at the top floor was spectacular.

Lovely staff, very patient when I had issues with my credit card. Very friendly and professional. A very good breakfast, they even prepared something vegan for me so that I could have something hot as well as the cereal and fruit and things. Nice pool on the roof - not big, but with a great view of the city and you can have a drink brought to you there if you like.

Breakfast: plenty, I missed some biscuits and donuts. but no complaints! Pool: It would be nice to clean the glasses that surround the pool. Room: awesome!: It would be good to be asked about mattress' firmness preference in advance.

The glasses around the pool were filthy.

It is by far the best hotel in Ibagué; the atmosphere, the staff, everything is simply amazing; they really make feel very special; Ibagué needed a hotel of this caliber a long time ago; what a beautiful surprise.!!!! Congratulations!!!

Just perfect; great value for your money; worth every penny.

The property seems brand new. Rooms are very comfortable. Staff is super friendly. Location is great. Food is amazing. Panoramic pool on the rooftop. Fantastic experience!!!

I liked the restaurant. Good service and food was excellent. Also very nice view of the city at night. The breafast buffet was very good. The bed was the best, I felt like was sleeping in clouds. I was pleasently surprised and I would recommend this hotel to my friends and family.

Parking. Staff, especially breakfast staff was very friendly.

Overall it was good, not great. Check-in took a very long time, so did the elevators and breakfast service which was served by only two staff members one-by-one for each guest. I assume the reason is Covid but surely this could be organized more efficiently.

Everything was excellent. Breakfast was particularly delicious. The porter, Oscar, was extremely attentive and helpful. I would absolutely stay here again.

Nothing

The room was perfect! Comfortable beds, clean, great mountain ⛰️ views, excellent staff, nice outdoor pool and spa. The hotel is close to the city's top shopping mall, cafés and restaurants.

What is not to like?