Simply the best place to stay if you are traveling up the Amazon from Leticia. The staff are uniquely accommoding and polite. If you take a tour such as the night walk make sure to go with Juan. I have never met a person like him, if you have the good fortune to meet him you will understand.

In the main lobby on the last day they started playing soft jazz music, I found that to be unpleasant. By the pool area there was often very loud music playing, people were partying and have fun which is good. I would recommend splitting time half of music and have quiet so we can enjoy nature. Others commented wanting quiet time as well.

The property is about a 40 minute boat ride up the river from Leticia. We had to meet at the office in town at 7am to pay and then walk to the dock about a kilometre to take the boat to the property. The room was clean, bed was comfortable, the property is large but when we were there there were very few guests. The hotel arranged a few tours for us and the night tour especially was amazing done by our guide Juan. Special thanks to Herman for taking care of us and Ricardo at the bar who was great. We found the staff wonderful and really helpful.

Arranging the boat to the property seemed a bit confusing and very limited times.

Everything was lovely, the staff is really helpful and ready to support you. The tours organized by the hotel really give you the opportunity to explore the Amazon. The food was also really tasty, a plus was that we were offered a different natural juice each day, from Amazon native fruits. Finally, it's worth mentioning that the hotel has a souvenir store with really good prices and beautiful pieces carved by indigenous communities. On the sustainable component of the hotel, we liked the fact it purchases part of the restaurant ingredients from local communities, that it hires indigenous people and that it's energetically self-sufficient (solar power). 10/10 recommended.

On our second night, there was a school excursion, our room ended up being between two rooms occupied by the kids. Our suggestion for the future is that maybe they place all the adults near each other if they have an excursion booked, as it got pretty loud (we chatted with other guests that had a similar observation). Obviously you cannot expect kids to be quiet, but would've been nice to be a bit farther away.

I liked the tour through the rain forest with Kathi! She explained animals and plants to me. As she has an indigenous background, she had a lot of interesting insights to share. I liked that I could change the room, because the one on front of the pool was too noisy.

I told upfront that I’m vegan. Via mail, in person, to the chef and the waitress. I’m trying to explain it as good as possible, but it still seems to be very hard for the majority of hotels to understand what it means. I always got eggs on my plate or even the rice had little parts fish inside. On the second day they made sure I’ll have my own plate of food and I didn’t have to eat from the buffet anymore. The rooms in front of the pool are noisy because the bar plays music and people talk or party at the pool. The rooms aren’t isolated, that makes sound travel very far.

The views are amazing. It's a place to disconnect and share some time with the real jungle.

In my opinion, it would be nice to be more prepared for heavy rains (it's the Amazon forest). We could not get drinks/ snacks during the rain because the bar is outside. Also there are not many activities to do during the rain. I suggest to have more board games, maybe ping-pong or any other kind of activities.

I liked the fact that it was away from the city and in the middle of the jungle! the facilities were clean, comfortable and beautiful and the staff was very helpful. Chef on the last day was very helpful as well as the bar guy

I didn’t like that sometimes it was not easy to find someone to help or ask, sometimes there was no one on the bar or on the reception so we had to start looking around until we could find someone to ask. We were the only 4 people on the hotel so it is understandable that sometimes someone would not be in their position but sometimes there was no one around. Also the vegetarian options were not really vegetarian dishes but always salad, chef on the last day did a very good job and was open to feedback.

We asked to switch our room to facing the jungle which was amazing as we were able to watch the sunset and not here the music from the pool area! Jungle walk tour was wonderful and our guide had such a wonderful energy/ knowledge of these sacred lands.

Only complaint is I didnt know we would be leaving so early the morning of check out but the boat came when we were just finished breakfast. Also for price of hotel/ all inclusive - to take food intolerances a bit more seriously! I needed to clarify at every single meal to chef and it was not always understood!

We were nicely surprised by natural guides who took us to jungle for a nice walk .There is a possibility of visit village nearby. Nice big swimming pool. Tasty dinner.

No air-conditioning, only cold water, uncomfortable bed. We were the only guest there. Plain warm water as welcome drink. Receptionist did not look at us, did not welcome us until he charged our credit card - it was very strange... Big hotel but no guests.

The facilities are amazing. The food is good. The staff is so friendly and helpful. I loved every minute of my stay. It was so easy, they set up all the transportation and helped set up activities. A wonderful place to stay!

I would have chosen to do the full day in Puerto Narino instead of the los micos activity. And definitely have brought more pants and deet!

Nice location. No too far from Leticia. Rooms are very comfortable.

Many of the tours offered are through a third party and coordinated with Hotel Amazon. These tours were maybe too "touristy", so if you're looking to get away from it all, some of these tours may not be for you.