This hotel is in a great area! They have great restaurants on the 1st floor including fine dining. There are plenty of bars and clubs in the area, gas stations, corner stores, pharmacies, tattoo parlors and more. The hotel itself is great! This was my third time staying at Factory Lofts and they never disappoint. The staff is always kind and helpful. They offer breakfast for a small fee unless it's included in your stay. The rooms are really clean and comfortable. The staff even provide you with a basket of goodies upon checking in including water bottles, coffee and delicious Colombian chocolates! They have a laundry room available if you're planning a longer stay and they also have work stations on the 2nd floor if you're traveling for work and need privacy for video conferences. The rooftop views are amazing and they also have an awesome pool up there! Factory is in a very safe area in Laureles with lots to see! I recommend this hotel to all of my friends and family traveling to Medellin each and every time! They never disappoint!

There's honestly nothing I didn't like about my stay. I was 100% satisfied with the staffs attention and how clean our room was.

Nice modern "hotel" with netflix, comfy bed, small kitchen area. The staff were very helpful, let us leave our bags when we arrived early and checked us into our room early as well. The rooftop is lovely with views of the mountains, nice little pool, perfect to sit and read a book in and good seating options. Quick taxi into the centre + lots of nice places to eat and drink in walking distance

Only issue would be its a bit noisy from the outside bars, they do give complementary ear plugs (plus beer and coffee). We were there during a week day and were able to sleep through it fine and I'm quite a light sleeper. Don't know what it would be like on a weekend however.

I liked the staff most

I disagree with the no refund policy for unused days after cancellation. I left a week early and I'm pretty sure they were able to rent out my space. It just smacks of a lack in ethics and customer service. The cancellation policy should be more considerate and fair. I'm not saying they are entitled to nothing but it should be reasonable. I cancelled due to illness but what if I'd cancelled because the facility had been misrepresented? Anyway. I have not run into this policy anywhere other than Medellin. I think it spoke poorly of business ethics in the city

The location in Laureles is nice. However, there is a loud bar downstairs. Rooms were clean and the staff was friendly enough. The rooms are large and there is plenty of space. The terrace is beautiful and there are nice views of the city from the pool. There is a nicely organized co-working area on the 2nd floor (for an additional small fee).

It is very loud with the bar at street level. Also, the listing says there is a washer and dryer in the unit and that is not true. There is one washer and dryer for the entire hotel that guests can use (for free) but they were always being used while we were staying at Factory Lofts.

-Location: was excellent. In the middle of Laureles with nice cafes, restaurants but also only a short taxi ride to the tourist sites. -Room: aircon worked very well, well equipped kitchen, comfy bed. Stylish design. -rooftop: amazing view. Pool smaller than pictures make out. They are missing a trick in not having a bar up there. -staff: very friendly and responded promptly

-washing machine: only one for the whole hotel despite advertising the room had one. -shower pressure: poor. Maintenance came to fix it and it improved but still could have been better -noisy at night: didn’t bother us and kind of expected in central Medellin but something to be aware of.

Staff members were extremely attentive and helpful, especially Sebastian. Our room was spacious and tastefully decorated, and we loved the floor to ceiling windows. Our bed was wonderfully comfortable. The air conditioning worked flawlessly, as did the large screen tv. Factory Lofts is located close to many restaurants, including one next door that offers excellent service. A handy supermarket is about 10 minutes walk away, and the nearest Metro station is about 1 kilometre away.

Initially we had trouble with the rain shower: when we turned it on a little to test, the temperature tended to fluctuate wildly. Eventually we learned to turn the water on full blast and wait for a few minutes for the temperature to settle. Everything was fine after that. A minor point ... the hot plates in the kitchen were very slow to heat. Switching to an induction stove top would solve the problem plus save on electricity. Alternatively, an electric kettle would be useful.

Staff was super friendly. One guy, I wish I remembered his name, even offered to buy soccer tickets for us because you needed a Colombian ID to do so online. The rooftop was great- never used to small pool, but loved sitting up there at the beginning and end of the day. Rooms were nice. It was great being able to make our own coffee and having a mini fridge.

The AC didn’t work super great and the rooms got hot with the large windows. It wasn’t horrible, but could have been better.

My experience at factory lofts was amazing. The establishment went beyond my expectations. I traveled to Colombia with my best friend for a week. I am 22 and she is 20 ,we have zero experience traveling alone. The staff at Factory Lofts especially Juan Diego, Santiago, and Jonathan made Colombia feel like home. I initially did not plan any activities for the trip. Juan Diego was extremely helpful in finding us activities, such as the tour of Guatapé. Thanks to Santiago, Jonathan, and Juan Diego, my questions were always answered promptly in person or through What’s App. Santiago helped us with finding activities in the Poblado area. He also taught us many Colombian traditions. Jonathan helped us find activities in Sabaneta. He taught us many local phases. He also introduced us to the app called Rappi which is a Colombian Uber eats. Thanks to Jonathan, Santiago, and Juan Diego I will definitely visit Colombia again and book Factory Lofts for my stay!!!

Excellent room, it was pleasing to look at and be in. Excellent location, Laurels is the best part of the city. Restaurant and microbrewery on location was excellent. The rooftop jacuzzi I booked everyday because it was that good. The staff was really nice and catered to my every need. One of the guys who worked there would always tell me "everyday is a beautiful day" and he was right!

They shut the power off one of the days I was there and then they shut off the water for two days. The property had reserve tanks, so, I still had water. I had a neighbor who would slam their door as hard as they could as often as they could. It was also very noisy at night. None of that was the property's fault and everything else was so good I didn't care.

Great location. The majority of the staff (Juan Diego in particular) were friendly and helpful. The property uses WhatsApp to provide room numbers and passcodes, which made me feel safe. The pool is tiny, but the rooftop has a lovely view of the city. Next door, you'll find a brewery (BBC) and a yummy restaurant called Smash.

They offered free laundry services (which is a huge plus), but only one washer and dryer, which you'll share with the cleaning staff. It took several hours longer than I expected. Make sure to carve out a few hours if you want to wash and dry your clothing.