The staff is the best one I've ever met. They helped me with all the issues I got. They sent me to a better room. They made my key card work, they were always polite. I loved them! The food at La Fundadora is remarkable. I had Tigrillo for breakfast, really good. They have a lot of variety, from guatita to fish Ceviche. Totally reccomend

The first room I stayed was too little and not great at all. It was not worth it. The staff somehow realized that and sent me to another one. The only issue I found with the new one is that everyone could see/hear/smell everything happening inside the bathroom as there were some space in a glass wall. I was alone this time but it would have been a very upsetting thing if I was with someone else. I never got hot water in the shower. Some people will be annoyed by that. Another thing I found out is the chairs used for the conference rooms are the most uncomfortable ones I've ever felt. It was a 3 hour ceremony nightmare. They don't have a bartender at the bar on weekend. That's a huge mistake. They're losing money and clients for that. Other than that everything was okay.

Excellent stay for our first night in Ecuador! We had previously arranged a shuttle with the hotel and they met us with a sign at the airport. We had never been to Ecuador before, so this was a comfort. It was late and we were lucky that room service went late so we didn't go hungry! Breakfast was excellent with a great variety of food to pick from and amazing coffee! The staff was very kind and welcoming. The reason I booked this hotel was its proximity to the "Iguana Park" overlooked by the beautiful cathedral. It is just across the street. The park was closed late at night when we arrived, but we were able to stroll around in the morning (had the place to ourselves!) before our flight to Galapagos. The iguanas were not teeming around us like in some of the videos because they mostly come down from the trees in the afternoon, but we enjoyed seeing them in the trees and there were a dozen or so on the ground. Very cool! The best part about this location was the view from our upper-floor windows overlooking the park. The cathedral was right there and there were huge land iguanas at the tops of the trees and we looked down on them - couldn't believe how high up in the trees they climbed. You can see them with the naked eye, but bring binoculars if you want a better view of the tree-top lizards. For our return trip through Guayaquil, we stayed at a different hotel (Wyndham) right next to the Malecon restaurants and Santa Ana Hill so we could climb the stairs to the lighthouse. I highly recommend staying at Unipark by Oro Verde for the Iguana Park/Cathedral proximity and friendly service.

I gave the hotel a 9 instead of a 10 only because the surrounding neighborhood did not seem 100% safe. Please note that we felt perfectly safe staying in the hotel, using arranged transportation from the hotel and visiting the Iguana Park/Cathedral during the day. We did not wander around beyond that. Perfect for our quick stay-over before our Galapagos flight.

Good facilities with a gym and sauna. Conveniently located, opposite to a park. The rooms are big with very comfortable beds. The restaurant serves very good dinner and breakfast. We did not try their lunch.

Hotel shuttle did not pick us up from the airport as agreed. I suggest to reconfirm with the hotel again shortly before the trip to make sure. I should have done so. Our rooms are located on the 11th floor. The elevators only go to the 10th floor. We have to climb up 2 flights of stairs to reach the 11th floor.

I had booked a room for 1 night via Booking.com - but decided that wasn't long enough and asked at the reception desk if I could extend that stay to an extra night. I think they had to juggle available rooms - but were able to allocate a room for 2 nights instead of 1. So I'm very grateful to the staff for doing that. The room didn't have a very good view, but the room itself was fine. Breakfast was self service (though eggs were cooked to request) - and there was plenty of choice; fresh fruit, pastries, breads, cereals; juices; yoghurts; tea/coffee; hot food area. The location was an easy walk to the secure riverside walkway.

Nothing to dislike.

Lobby smelling awesome, Every staff has a smile and wanting to make you feel happy. It will be Elvis, both Ceasar’s , Stephenie and all the remaining stylish females at the reception . And thank you for the welcome drinks. The reception on 2 floor is elagant. Just suggestion: The 8 th floor can be decorated more, the painting is depressing in the lobby and in the room, put some plants in the lobby with a chair. Get the carpet changed into orange and red bright colours. The room we had 802 bathroom - in the shower change the stand of soap and shampoo to other side, it hits the body when you are under the shower. Take a shower and you will understand. The location is amazing. The staff helping at the entrance are superb. The breakfast was amazing.

A bit pricey.

The hotel is centrally located: it's overlooking Iguana Park, and only 3 blocks from Malecon. Not sure why people call the area around the hotel "unsafe" zone. It's totally safe and it's what real Ecuador is. If you feel so unsafe around the hotel, than may be you should stay home and travel from your couch by watching Travel Channel. The hotel is absolutely gorgeous and everything is by European/American standards: from English-speaking staff to the amenities (great A/C, fast internet, strong unlimited hot showers). The beds are super comfortable. The breakfast was the best in whole Ecuador: it's buffet style breakfast with multiple options for hot dishes (omelletes, tamales, sausages, potatoes etc etc), cold cuts, fruits, cereals, sweets etc etc etc. Plenty of options. I was really impressed.

Housekeeping. Upon arrival (4 of us) we had only 2 towels in the room. Had to ask for extra two towels. Also, somehow, our room was not cleaned the next morning and I had to ask for fresh (dry) towels again. Not a big deal, but in a hotel like that you do expect daily housekeeping service. Also, the rooms felt very baren, since there are 4 white walls with not even a splash of color: a nice art/wall decor/pictures would be nice.

Helpful and professional staff at check-in. We were able to lock our luggages after check-out as we wandered in the city before our flight. Good location. Very comfortable bed. Good hot shower. Good wifi. All you can eat buffet breakfast.

The room was pretty small and for this price range, it would be nice if they would offer netflix. The window do not open so you rely on the ventilation system, which is pretty good, but fresh air would be nicer.

The customer service here is very very good. It's safe and convenient. I came here alone and was a little worried about the safety problem. But when I came here, all the fear gone away since I met Cesar Arriaga. There is one photograph of him on the official website of Unipark Hotel. Thus, when I enter the hotel and saw his smile face, I thought I went to a friend's home. The feeling is so good. Also later, Cesar Arriaga provided me with a great help. He is so nice. Also, Simon is very good and full of patience and responsible.

Good modern clean hotel. Safe haven with security guards at the entrance. Restaurant for breakfast and evening meal good and well priced. Staff friendly although only one member of staff spoke English. Good location just opposite park with Iguanas and near to Malecon 2000

Two Small bath towels and only one hand towel for two guests

The sheets and pillows were very comfortable (which is a plus for me). The location was also a bonus as it was close to places we needed to be. The highlight was the Spectacular Breakfast Buffet that was included in the price! Additionally, dinner at the restaurant was terrific.

The room was smaller than average. Finally and most importantly, access to the room was very inconvenient because of the unusual layout and design of the hotel, which is incorporated into a shopping hall.