The decor was great, staff friendly and breakfast was good. The night receptionist Yousuf was very friendly and professional. Very good guy and always smiling. Tries to exceed customer expectations. My thank to him.

Reception staff don't follow their colleagues agreement. My elderly mother and siblings stayed same hotel in suite and it was agreed for late check out at 2pm night before. On the day were forced to check out by 12 noon and had to shift to my room. I wouldn't call that a good customer service. I would recommend management to place a chair in the room than sitting on the bed.

The exterior of the resort and the gardens are beautiful. Loads of restaurants to choose from, food was of very good standard, especially at the seafood restaurant. Staff on the whole very friendly.

Rooms are dated. The finishing in the bathrooms and shower areas need addressing. Showers either too hot or cold - no in between. Brings the overall rating down significantly. Worth noting Sauna and Jaccuzi operates at different times for Men and Women only. This was not made clear from the outset. Men 9am to 3pm. Women 4pm - 10pm. Not ideal when you are checking in after 3pm. Some staff need training in handling phone calls in English, as they weren’t able to understand basic requests.

The venue was incredibly beautiful. Grounds were so well-kept. Fabulous stay all-round!! The staff were 10/10. Omnia at reception behind the desk was incredibly friendly, very hospitable and made our stay memorable! Mohamed the concierge manager was incredible. He helped with organising excursions and made sure we were always well taken care of. Ahmed at hotel security always greeted us with a smile and made sure we were enjoying ourselves! Over and above these three staff, all the staff at Al Masa were super friendly and always willing to go the extra mile for you! THANK YOU ALMASA, we will be back for sure!!

Nothing. All exceptional.

I walked into a lot of the top rated hotels along the Nile and I must say I was sooo glad I chose Al masa!! the staff are excellent, facilities are 6 star! rooms were superb. close to the big malls, and 20min cheap Uber trips to main attractions in Cairo. I would definitely recommend this hotel over the over priced hotels along the Nile. this was way better in my opinion. do not think twice to choose this hotel. my family’s jaws dropped when we saw this vs the other hotels we stayed in Cairo before.

the decor of the the entire property

like everything

Staff was professional and the interior was fascinating.

There was a no guests policy, as well as the lack of privacy in the rooms next to the pool

I loved it it’s a large resort I dont know why it says that it’s a hotel it was so clean and the property was amazing it has a really big pool and many restaurants each restaurant is better than the other and it has a bowling ally , cafés , 8 ball table , cinema’s.. it’s just perfect if I ever go back to Egypt I’m definitely gonna stay in it again

when I arrived at the hotel they took so many hours to check in like maybe 4 hours I went and ate lunch and they still didn’t check in I got really sad and little bit angry so they upgraded me to have a sweet and also in the check out they also took so much time and they kept asking questions like did you take that or this they made me feel like I stole something but the resort is amazing I will definitely go back.

Very luxurious and beautiful interiors and exteriors. Pool was great, towels given whenever you need. Breakfast was delicious, and the staff was very friendly and professional. Very beautiful gardens, convenient balcony where you can smoke. Amazing security as well. You can walk freely on the grounds at night.

Location is not the closest to the center, but Uber is cheap so that didn't matter too much. Also, the Hotel is bit like a maze, but you get used to it fast. Adult pool might be a bit too deep for shorter adults (I personally didn't have an issue)

the great architectural building,I think I am in the most Luxurious the antiques in the hotel are amazing

the Reservation in the hotel one staff hrs name Mohamed I had a previous conversation, but due to special circumstances the reservation was canceled I spoke with the reception she asked me to go the reservation office and he’s not impolite person I was standing in front of him while he was sitting the event he didn’t looking at me the reception send him my booking number to make sure but he didn’t answer him 2 hours waiting for him until I do new booking I booked 2:30 I received my room at 4 o’clock because of him isn’t it just my case there are other people who have issues with the reservation team in the hotel

You get a lot for your money, very pleasant hotel and very surprised by how everything looks high end. The staff was very nice, Assem, Mai, to name some people but not all. The breakfast had lots of option. I'm also very happy they kept me with high supply of water bottles, really saved me!

The room service was a bit difficult, took a long time to speak to the right people and get everything sorted. The swimming pool is a lot smaller than the photos. They have events very regularly so if you come to rest in silence it might not be ideal - the AC noise covers the sound though.