Staff was so nice...I needed help with my wifi, and took a bottle of wine downstairs to open...The clerk fixed my iPad and opened my wine...Another clerk copied the TV guide for us...A few minutes later there was a knock at our door, and he brought us two beautiful wine glasses. We had to leave at 5:30am for the airport...The free shuttle driver brought us two lunches since we were going to miss breakfast...He was very nice...

Our coffee pot didn't have a caraffe, so we couldn't make it work...

I liked the service, especially the shuttle from the airport, but be careful which Holiday Inn you book in Silao. The difference is this one has “& Suites” added to the name, and they are a separate company from the other local Holiday Inn with almost an identical name. I liked my beautiful room, which was large, had excellent television with many choices, and a comfortable sitting chair with a lot of light. The bathroom was also excellent. I like the two soaps and shampoo.

The breakfast was mediocre at best. There is no toaster for sliced bread, the butter is actually not butter but margarine, which tastes awful, the scrambled eggs were cold in the chafer, the pork accompaniment was inedibly tough, and there is no liquid half and half for the coffee. Also no salsa or hot sauce. And unbelievably thin, watered down pinto beans. The Chilequiles were ok. The coffee was good and the ladies were happy to microwave it for me to make it warmer. Perhaps they could make eggs to order for people? Then they would definitely be hot. And thicker beans would be much better. Also, how about bacon instead of the bad pork?

The night manager, Pedro, was wonderful! He helped us with an issue with booking the wrong hotel after being left by the taxi at this hotel, like we insisted. This was the hotel we had thought we were booked at not the other Holiday Inn Express in Silao. Still not sure how that happened as we wanted the to be close to the airport. We were very impressed with the breakfast on both of our stays. It was very good and a lot of choices!! The room was very clean and comfortable. It was very quiet which we really appreciated. The staff was very helpful and their shuttle picked us up from the airport and let us check in right at 3:00.

Nothing. Everything was great,

For the extremely low price, my aunt and I had a very quiet and comfortable stay. Our room faced the road and we were never disturbed by any noise. The beds were very comfortable and each bed had 4 pillows each, which I loved. I asked to inspect the room before signing/agreeing to the stay and I was obliged immediately. The room was very clean, great water pressure, ample towels, and all lights/outlets were in working order. We arrived around 8 P.M. to our room and were hungry, so a short walk across the parking lot took us to the nearby Italian restaurant. Though I wouldn't categorize it as "authentic Italian", the Panini (more like a "Sub" sandwich) was large enough to split between two adults and was made with a really yummy and nicely toasted bread. Skip the French fries there and opt for the Steak fries instead that are included with the Paninis. Because I speak Spanish, I can't say whether the hotel staff speaks English or not. I will say that the in-room TV had several English language channels for both children and adults in addition to Spanish-language channels. The FREE breakfast was very good. No, it did not offer a huge variety of dishes, but it was more than enough to start the day in great fashion. Fresh fruit, yogurt, granola, cold cereals, Chilaquiles, Pinto beans, scrambled eggs, and a local pork and potatoes dish. Coffee, teas, and from concentrate juices. Everything was self-service style with an attentive employee constantly cleaning and disinfecting all areas of the breakfast tables/areas. We had a sincerely wonderful stay and would definitely return!!

Everything was great!

Good service at breakfast, room was clean and comfortable same as all the business type hotels around the area.

When I booked it I thought we were going to the other holiday inn down the road, as was shown on the map. This is a new one very close to airport, but cost of taxi to go less than a mile was about US$15 (300mxn). Even though I sent several messages to the property when I booked, asking about a shuttle, no one answered. I did see a shuttle when leaving in the morning but didn’t have time to go ask the somewhat unhelpful front desk staff.

We stayed here before and loved the experience so much we thought we would try staying again. We were not disappointed. It's an excellent location for an early morning flight. Do stay alert when you are driving there because Google Maps does not position their location correctly. It happened both times that we had to cross three lanes of traffic immediately so we would not miss the entrance.

The bathroom could have been scrubbed a little better in the corners. The bagged breakfast left a bit to be desired at 5 AM. Other than that, we couldn't find anything to fault the staff or hotel with.

Very nice hotel. It served the purpose of staying one night near the airport. It was quiet and clean and had a nice pool.

Across the parking lot is a restaurant that is associated with the hotel. It is nice to have someplace to eat but it was mediocre. The breakfast that comes with the room is really bad.

The room was clean, and everything And anything you need was there. The breakfast had normal american, but they also had traditional Mexican, and that was amazing!!

They could at least explain how the lights work in the room. Thankfully, I was the phone with a local friend who explained using the key card to get the electity to work. But other than that it was a great experience. I would stay here again.

FANTASTIC, RELIABLE 24/7 AIRPORT SHUTTLE SERVICE. Plus reliable WAKE UP Service CALL TO ROOM! Rooms are totally equipped with even a mini kitchen. Helpful "Wee Hours" Breakfasr/Snack pack to Go. Restaurant across parking lot has LIMITED HOURS. (NOT 24/7 as advertised) BUT when open the brick-oven PIZZAS are excellent, especially the FRESH tomato, THIN CRUST Margherita. And some PRICEY but superb wines.

Nothing.

Excellent service, they moved us just in time and without charge to the airport, also the breakfast lunch to go was really great a fresh sandwich, we love this hotel, highly recommended

Anything