Everything apart from breakfast

Unhelpfull autocratic rules regarding breakfast. I paid for breakfast in the room price but because I arrived very early I wanted freakfast on arrival and becuase I left very early I didn't want breakfast in the morning or departure. So I paid for one breakfast and expected to get one breakfast. However, the hotel staff insisted that I pay for the breakfast I needed on arrival and would not refund my breakfast (that I cant have) on departure!!! So I got one brekfast and paid twice. I didn't realise that the Hilton group was that low on cash!!!

Not a first round here, appreciation to personnel for their assistance to relocate the room ( fully booked😉 ). Very good breakfast, consistent, the best meal of a day here. Location at the airport is super handy.

I haven’t spent a lot of time for studying the source of water from the dispenser in the corridor, however - it should be easy to identify. For those who are not willing to have water from unknown source, the option of factory bottled water should be provided ( actually it is - you can buy it at the reception ). Restaurant menu has various stuff, but to be frankly - nothing to choose from. Chef is present, it is noticeable, but for this particular location, I assume people need more quality, rather than performance ( I mean food appearance ).

Staying at the Hilton Hotel in Balice was fantastic! The location right next to Kraków Airport made traveling so convenient, and the modern, spacious rooms were perfect for a comfortable stay. The staff was incredibly friendly, and the breakfast buffet was amazing, with a wide variety of fresh and delicious options to start the day right.

The only downside of the Hilton Hotel in Balice is that its location, while convenient for the airport, is a bit far from Kraków’s city center. This makes it less ideal for travelers looking to explore the city extensively, as getting to the main attractions requires additional time and transportation.

-Very convenient location when we lost our flight. -Extremely polite and helpful lady at the reception -Clean -Relaxing environment

-price, higher for what was actually offered -some of the dishes at the restaurant (seemed some pieces of the cheese at the plate were dried at the edges as if picked up from previous cuts) and the days suggestion beef tenderloin was left unattended: burned pancakes, extra salty sauce, broccoli boiled too much and served upside down.....it seemed as if the chef was sabotaged ( to our regrets). -some things could be fixed or better attended, sockets or devices on walls that droped down when touched, etc....

I really appreciated that fact that the hotel was so close to the terminal. After traveling throughout the county and out, I was enjoying the short ride from the main train station to the airport. A welcoming staff of the hotel met me with a smile. Also, that day was so cold, so the amazing menu of the restaurant just completed my busy day with a cup of Winter Tea and a juicy chicken sandwich. I had a feeling that I am melting. It was such a relief!

I like soap bars in the hotels, but actually it is not big deal. I love soaps. This hotel prefers wash soap in the showers. I understand.

The hotel is just next to the Kraków airport which is very time efficient during airline transit, both for family and business travelling. The room is noise proof even though it just meters away from the airport perimeter.

Since the hotel at this location, my expectation was, we should be able to have either 24hrs room service or better food selection, not junk and processed foods, but proper food, i.e., selection of sandwiches including vegetarian options, savoury products. Please also consider, it is important for customers to have selection of, both vegetarian, vegan food products.

The Hotel is in an excellent location just a couple of minutes walk form the airport terminal ideal for my early flight. The check in process was very smooth and fast. Staff were friendly and efficient. The rooms are clean comfortable and spacious with everything you need. the restaurant in the hotel was fantastic and although more expensive than i am used to in Poland, it is still excellent value. i would defiantly recommend the hotel to anyone

my only criticism would be the very large glass windows in the room as i was fairly low down at the front of the hotel i felt a little exposed. This is personal preference and others may like the light and view

The hotel is located right at the airport, which is very convenient for those people who have very early flights; they don’t need to go anywhere, check-in is available directly from the hotel. Very clean. Polite and helpful staff. Excellent sound insulation. Despite the fact that the airport is very close, you can’t hear anything in the room. Comfortable bed, several pillows.

Everything is very... minimalistic, like for a Hilton hotel :) There are no bathrobes, slippers, or minibar in the room, and the room itself is unusually small for the Hilton hotel chain. A bit noisy in the corridors.

I was in this hotel for one night because I missed my plane. I really liked the room, large and a lot of light , amazing, I could see the airport from the windows and it was wonderful to fall asleep in this miracle atmosphere. The bed is comfortable. Cleaning top. The structure has an excellent restaurant, very tasty, and the prices are normal for Europe. The breakfast that was included was fabulous, a very large selection and high-quality products. An ideal place for those who have a flight and value comfort.

the prices are a bit high, but this is the Hilton and I booked the same day, so I understand

Obviously very convenient for the airport itself yet very quiet, nothing heard from planes or traffic. Easy and cheap to travel to Kraków’s old town by bus, especially without baggage, to do some sightseeing, with a half-hourly service, although there is a ten minute walk from the bus stop at the museum to the main square. The hotel itself is very comfortable and modern. Breakfast offers a wide selection yet with a Polish feel. Interesting restaurant menu, with good options for something other than a full meal, very speedy service and good prices.

Nothing.