Breakfast fantastic and the coffee. They even made gf bread for me. Room service excellent, although limited room service menu again they had gf bread and made a special croque monsieur. Breakfast room is stunning and parking so easy.

We were woken too early from a handyman above. He was noisy and painting the hallway above too early. The hotel compensated for this although I would have liked a lie-in!

The location was excellent, close to Vieux Lille, within easy walking distance of the centre and in an interesting quarter with independent shops, restaurants, cafés and bars. As the hotel was set back from the street with its own courtyard and walled garden, it was a quiet, peaceful retreat. The building is spacious and elegant with some beautiful original features, like marble fireplaces, sensitively restored with some quirky modern touches, such as the eye-catching chandeliers. our room was large, warm and thoughtfully equipped, with a super king size double bed. it was very clean the staff made sure we had everything we needed. The receptionist team was extremely helpful, polite and courteous. We felt well looked after and would recommend the hotel.

The room was too warm for us during the night so we opened the window. We ate in the restaurant on Saturday evening, and while there is no question about the skill and talent of the chef, we found the bill very expensive. The courses were creative and beautifully prepared, but too elaborate for our taste, and we found a couple of the wine pairings inappropriate.

Great staff who were very helpful above and beyond the usual requirements. Beautiful breakfast room and good food. Comfortable bed room with a sleek bathroom.

The room was painted an unpleasant pink and looked over the street. I’d stay again but in a different coloured room with a view to the courtyard or garden. There was a lengthy debate about charging my wife for a full breakfast when all she had was a coffee.

Fabulous hotel to stay at. This was our second time there and we will definitely be back again. The location is close to good restaurants and a wonderful spa! We stayed in a Privilege Double Room which was very spacious. The breakfast was great as always - love the omelet! And a special thank you to all the staff for making us feel so welcome!

A lovely hotel, and we enjoyed views of the garden from our room which was spacious, comfortable, and beautiful. The hotel staff was friendly and helpful.

Fixing a few details could make this hotel even better - it was difficult to plug in our phone chargers behind the nightstand and it would be nice if they had better situated plugs or docking stations. The hair dryers are also small and not very powerful, and a hotel like this should have higher quality ones to offer.

Location and rooms were spacious and immaculate. Friendly and accommodating staff also.

Bar being closed on a Sunday which we had hoped to have pre dinner drinks in. However the staff very kindly accommodated us in the restaurant bar despite no official bar man.

Gorgeous property (specially the parquet floors and the breakfast room with its oak panels), super comfortable room, fantastic location in the heart of Lille and very helpful staff.

Some of the staff have a slight snobbish / too formal attitude that is not uncommon with 5* hotels (I blame it on the guests, who probably are an influence). Everyone was super helpful so it didn't impact our stay, but it does help setting that kind of vibe to the place.

Great hotel, staff very good and food was outstanding - my wife and I loved the meal

The tv is poor (very small) and no movies or satellite channels The shower could have been better (more power, more luxurious)

Beautiful hotel and fabulous location.

We stayed in room 2 which is the first room at top of stairs and over reception, unfortunately other guests returned late standing outside our room shouting both nights we were there waking our children.

Everything - Clarance Hotel is a golden gem in the heart of Lille. Perfect for a romantic getaway. The staff is extremely friendly and helpful, always with a smile. The breakfast is out of this world. Delicious!

We wanted to stay 2 nights but it was not possible