My husband and I visited Aix-en-provence from March 21-26. We stayed in Les Lodges Sainte-Victorie Hotel & Spa for the entire trip. The staff were attentive and helpful, as English speakers, we never felt left out or treated without respect. Special shout out to Benoit, Gregory and Laurent, thanks to them, we had an amazing trip in Provence. The Les Lodges crew has maintained the highest standards of hospitality that the company should be proud of, and cherish. For anyone who reads my post, this is a hotel you don't want to miss if you plan to stay in Provence.

Nothing.

Very service minded front desk and front desk staff, including valet service. Their michelin restaurant was incredible. We had an outstanding meal with great local wine and a view to die for. Very quiet and great for relaxing. Amazing surroundings and beautiful building. Private large balcony (we had one of the lesser priced rooms). Charging of electrical car. Nice staff.

Room: The shower was a bath, so we had to hold the handle. Restaurant: For the prices, the service is not good enough. Here I mean, not attentive to needs of new refreshments, mainly. I also received a well-done steak after ordering medium rare and had to wait 20 minutes for a new one, resulting in us not eating together and a cold side dish. The cleaning took very long when we needed to change into swimming gear. The gym was too hot with limited equipment. For the level of stars, some things could be better.

Les Lodges Sainte-Victoire is a beautiful, peaceful property set among lush greenery w/ a stunning view of Montagne Sainte-Victoire. The staff is so friendly, gracious, and accommodating. Although the room was on the smaller side, it was spotlessly clean and well-equipped. The large very private balcony was perfect for relaxing with a cup of coffee in the morning.

Not a deal-breaker but one evening, my friend and I went to L'Atelier for cocktails after having dinner in Aix. We were still a bit hungry but didn't want a heavy meal, so we asked if we could each just get a salad and french fries. The kitchen accommodated our request but I was a bit put off by being charged $30 each for the meal when the entree including the salad, fries, and protein was $37. That came across to me as maybe an arrogant chef who scoffed at us ordering something "off-menu." Despite my distaste for the price, the salad and fries were outstanding. For what my two cents are worth, I would suggest that L'Atelier offers a small bites/tapas menu for those who might want to nibble over cocktails and limit this menu to the lounge seating areas, not the dinner tables.

The team of the hotel is above any expectations, I am very grateful to all of you, who work in the hotel, for making my stay unforgettable wonderful experience. Special thank you to the leader of concierges and his team. Food is excellent, pools are very nice, garden is beautiful, views and overall atmosphere of the hotel I would describe as heaven if you would like to be close to Aix-en- Provence and enjoy nature at the same time.

some of the rooms on the ground floor don't have privacy - passing by people can disturb you

Fantastic location and views. Great pools and grounds. Very helpful reception and concierge staff.

Breakfast was poor one day due to staff issues. That said the property was aware and didn’t charge for this. Could do with a little more attention to the bistro style restaurant in the hotel and more choice on the menu. Michelin star dining isn’t what you want every night of a 3 night stay - and the gap between the standard of St Esteve and the Ateliers was very large in terms of choice and standard

Beautiful, tastefully decorated - a haven We ate at both restaurants - excellent and catered to lactose intolerance guests. The staff were a stand out - special thanks to Chloe and Benjamin who took excellent care of us and made sure we had a relaxing and memorable weekend

For menthe only negative was the « one use » Toiletries in the bathroom - they should be replaced with more environmentally friendly alternatives

The property is stunning with beautiful grounds and heated outdoor pools. Rooms were spacious and amenities luxiurious However, what made this property truly exceptional was the warm and welcoming staff who went above and beyond to make our stay perfect. Special thanks to Phillipe, Benoit and Cynthia for your kindness.

The property is located 15 minute drive from the city of Aix En Provence. Ubers are tough to get during rush hours. Definitely recommend pre-ordering taxis if you have to be somewhere on time.

We really like everything, but in particular the attention to detail and helpfulness of the concierges stood out. They found great restaurants for us, beach clubs and more (and they also took care of making the booking). We were well prepared but they really ensure our experience topped our expectation. Big thanks to Benoît, Laurent and Sébastien! They were also able to find a great English speaking babysitter so we (the parents) could enjoy a nice dinner at the on-site Michelin star restaurant. The sauna was really good to, and so were the on-site massages and beauty salon offerings.

The pools and indoor changing area could use some more maintenance love (some minor damage and wooden doors in the mens changing room that need to be replaced)

Very peaceful and relaxing. Staff very accommodating! Sebastien and Laurent (concierge) really went above! Rooms were spacious, modern and clean. Very comfortable. Hotel shuttle took us to town regularly.

Very well located. An oasis in Aix en Provence with stunning surroundings. We went on a beautiful hike. Property is a dream! You felt like you were in a large, luxurious family villa.

The staff were exceedingly courteous and unbelievably helpful. The best I have ever encountered in a hotel and I have travelled extensively.

It's a small criticism but we did wait a while at the bistro to have our order delivered. However, the hotel was exceptionally busy during our stay so this was understandable.