It’s my second time in this hotel. My stay went smoothly, I especially appreciate the location, the beauty of the lobby, spacious and clean rooms, easy access to the SPA center. Love the rooftop swimming pool, warm and not crowded! The hotel is close to the river bank, which is great for the walks. The town center is also just a stone throw away. The underground parking is just 30 meters away.

The wifi is free, but the connection is not great. Couldn’t watch the film… Had to use my own Internet even for the social media scroll. The bar in the lobby is the definition of sadness. There was no music, no fire (there is a great chimney and it was almost Christmas, would be nice to see it lit). At 21-30, the barmen asks to pay and the service stops)) Also I didn’t like the breafast much, it was ok for a 3-4 star hotel, but not for the best hotel of the town… Limited variety, plus the crêpes were really stiff and impossible to cut with a knife.

Lovely room. Nice rooftop pool.

Really expensive breakfast. Toilet was angled strangely so difficult to sit on straight! Staff quite abrupt.

Room was very nice, overlooking the park. generous size with comfortable beds. Very clean. Breakfast was very nice, good selection, pretty location.

The hotel needs an overall clean up and maintenance. For a landmark hotel, it is showing signs of wear and tear and is looking a bit tired. The air conditioning was not up to the task of dealing with the heat during our stay. The room was very hot and did not cool off until the temperature outside came down and we could open the windows.

Our room with a park view was beautifully decorated, comfortable, and large. The front desk service was efficient and welcoming. We appreciated the staff parking our car. We used the thermal spa and enjoyed our half hour there. Also the open pool on the 7th floor was a surprise treat. Breakfast was plentiful. Common areas in the hotel (such as the bar and outside terrace) were inviting. We loved the location along the park and riverfront, also the historical park across the street. All-in-all, a very pleasant stay.

The spa building is very large and offers many services. We would have enjoyed having more water possibilities available to all in the spa that didn't include specialized reservations.

Great position next to the park and river. A typical, large 5* hotel, but very nicely decorated, with a lovely bar and terrace area and an excellent room, with the best bathroom lighting I have ever had! We were only passing through, but this made an excellent and relaxing stop-off, and right on top of the main historic city area for a nice evening walk.

I felt paying for parking was a bit much on top of a 5* room price, but at least it was a secure underground car park, and with a classic car that was reassuring in a city centre.

my second visit. the spa is one of the best in the world. the bed is very comfortable. I was lucky to stay on the 3rd floor with est access to the spa. the bar, restaurant and service is great. there was a lovely musician in the bar on Saturday night

I appreciated the pool

There was an unfortunate problem on the second day over dinner. There did not seem to be accurate communication between the bar and the restauant, resulting in my being told I could not have dinner as I had not booked in spite of being told in the bar where I had an aperitif that no booking was necessary. I appeared to be about to end a lovely stay on a very bad note. Fortunately the man in charge of the restaurant worked some sort of magic and the smile and excellent service of Elliot calmed the situation and I had a lovely evening obliterating a memory of the very tardy service in the bar.

From the very polite and helpful staff of the hotel to the beautiful and healing features of the spa and their very well trained, professional and cordial spa staff. The delicious and sumptuous breakfast and the beautiful views of the park and river.

the suite was perfect for three adults, having four beds and two bathrooms (and two toilets). nice swimming pool on the roof.

the internet Wi-Fi is so slow it cannot be used for anything else than WhatsApp texting (but without pictures) the room service was very disorganised: the food arrived in 90 minutes instead of the promised 30 (we could have done something else had we known), with cutlery only for 2 even if we ordered 3 starters (one of which did not arrive and we had to ask for it again) and 3 desserts the minibar was empty, there was not even water and considering how long it takes the room service it is very annoying

Breakfast buffet was great and complete with any and all what one would like to have in the morning. The staff were great! Fantastic location overlooking the big park, giant trees and the river Allier. The room and bathroom were large, clean, well equipped and very comfortable.

Parking was not included. The room had a little boiler kettle with instant coffee, which can be greatly improved by an espresso machine and good quality coffee.