+ Very good location near Adenauerplatz, one of the central hubs of Western Berlin. + Contacted the reception several times via WhatsApp. They reacted quick and solved the issues. + The kitchenette was good equipped with a microwave, stovetop, a small fridge, electric kettle, coffee machine etc. + Free toiletries, linens, tea/coffee every day (self-service). They clean up the rooms once a week but it's ok, as one can change e.g. the dirty towels by himself. + Air conditioning was essential for the hot summer weather.

- The room size was small for 4 persons as there was one bed and one sofa bed which had to be open during the whole stay. - A small lounge zone with a couple of armchairs in the lobby was really missing. - No freezing zone in the fridge. - No stove but a microwave instead - Noisy street - We were on the first floor above a market which started its working day at 5:30 am... Maybe the hotel could talk to these shops to find a solution. Despite these facts, the hotel was really good!

I want to start with the helpfulness and availability of staff both by phone (immediately picked up) and by WhatsApp immediate responses . I am a special needs traveler and they were understanding and accommodated my need. They also messaged me that my room was available earlier than expected, something I did not even request! The heating was great, even the towel rack was heated, and the room and kitchenette were perfect. Located next to an organic food market and a great bakery / café and just down the street from an apothecary in one direction and in the other about three minute walk to great bus routes a subway stop and another good bakery and wonderful fresh fruit and cheese store. Super shower, too. a hand held shower head and an overhead one.

The lift, the air-conditioning, kettle, fridge, a few other perks.

The location was a little hard to find at first. Had to catch the Sbahn to the Zoo gardens, and then the bus 109 or 110 to Oliver Platz. Checkin by phone was difficult and some bypassers kindly helped me. Shower had to navigate at first. A entrance to level 2 was noisy when people entered it at night. Needs removing or at least sound proofing. Worried a little bit about the digital pin to my room. I had to use it at the entrance and to open my room. Wondered whether all the guests had the same code? Would think not???

Great and safe location. The property is very modern and easily accessible with codes (no keys at all) and the rooms are clean and comfortable. The small kitchen has everything one needs, the wifi works perfectly and the shared laundry room was very convenient. Last but not least the communication with the customer support team is very quick and clear 24/7. We would love to come back.

The fire alarm was activated one night at around 2am because, as we were informed later, somebody smoked inside their room and the building was evacuated for some minutes due to safety reasons. We were informed only after we asked and insisted to know what has happened, and to be honested we expected an apology for this inconvenience. But other than that our stay was fantastic.

The place was better than I expected. First, it was the first time I experiences a 100% digital service - and I loved it! You don't have to talk to anyone, all customer service is through WhatsApp (or phone if you wish, but I love WhatsApp as it saves me time). We got in, got a code to enter and open our door, got our stuff in the very comfortable locker room (which we used also on the last day of our trip). Anything we needed, we asked the customer service on WhatsApp, and they answer within minutes. They helped us immediately. You can take towels and other essentials from the locker room. The location is perfect - 2 min walt from buses and underground, restaurants, and caffes. The room is spacious with a balcony - super comfortable bed (which is very important to me as I have back issues). Everything was super amazing and I highly recommend it.

The shower is a bit small without much room or a small shelve to place my stuff, but honestly, it is a very small disadvantage that doesn't really influence our overall satisfaction.

Bed and pillows were very comfortable. It was great to have free coffee and tea in the room. Even the room was pretty small, it had a very nice size bathroom with 2 kinds of showers and everything needed to take shower, as well as lotion. The room had heavy curtains that made room dark for good sleep. The hotel has awesome bakery right around the corner.

This is more like a suggestion. I think it would be great to have a little shelf next to the mirror for guests personal toiletries and tooth brushes. Also, it could be nice to have a shoe cream. We got some rain and wet snow and my boots got white patches from salt on the streets. So I had to walk like that another 2 days..

Beautiful location and building. The room was very comfortable and the bathroom very modern. Well-equipped kitchen and free coffee and tea.

There is no cleaning service during the stay, which is great for short stays, but for a long stay, the room got a bit too dirty. I was also not aware of this policy ahead of time and only figured it out much later. When asked for things like more shampoo, the housekeeping staff seemed stressed by the fact they were being asked for something because they were so busy.

The apartment is located in a very convenient place: a walking distance from U-bahn station, grocery shops and Ku'damm, on a pretty quiet but not abandoned street. It is equipped with everything you may need for a short-term stay: coffee machine and coffee capsules, kettle and teabags, tableware etc. A bottle of local beer in the fridge was also a nice surprise.

The location of the kitchenette is a little bit weird, it's too close to bed. Some instructions for the climate control system are definitely needed, because I accidently turned on the alarm instead of changing the temperature.

The location was pretty central and easy to access from both train stations - by public transport and by car. It was close to a lot of bus stops that could take you anywhere in the city (if you needed to travel farther, you'd have to get an U or S-bahn). Also, pretty close to restaurants and stores, even a fresh fruit and vegetable market. To get into the building, as well as the room, you would use access codes which was easy. It is worth mentioning that everything from booking to checking-out was digitalized and easy to use. The room itself was not very big, but certainly enough for a couple. Small hallway, bathroom, bedroom and a balcony. There is not much to say about the hallway, but the whole accommodation as well as the other rooms in the building were newly renovated. Probably 2-3 people have stayed before us and the owners haven't tried cutting any costs as everything was brand new and of high quality. The bathroom was ok in terms of space but we really enjoyed the quality of pretty much everything. Also, the positioning of everything, both in the bathroom and bedroom was smart and they made the most of the space, honestly. There is no washing machine, a kitchenette (nor any place to cook) or a table to eat, but you could eat on the balcony in the warmer months or at the desk it had or in bed. The bed was so so so good and soft and there were a lot of pillows that ranged from soft to slightly harder based on your preference. There were some lamps for dimmed lightning which were nice and you had switches atop of the bed. Also the top part of the bed was really nice. There were some small drawers were you could put things in the desk and next to it was a shelf where there was a coffee machine and a pot to make tea. Since we were among the first customers they gave us some free snacks, free coffee, free tea, a beer and water - which were was high quality again. The balcony was very nice and the view of the street below was great.

We thought the heating would be operated with the help of the small device on the wall, but you had to adjust the radiators. Perhaps that was our mistake. Maybe it would've not been as nice if there were people staying next to us, since you could see/hear them if they sat on the balcony. There were some sort of walls/covers to separate balconies, but perhaps not enough privacy on the balcony.

We liked the location, the modern and very comfortable flat. The convenience to sleep till late, not being disturbed by cleaning service in the morning, was a dream. The easy check-in and check out was great. The useful tips and reminders on WhatsApp were of a great help. Prompt and friendly support on telephone.

We had problems by getting our luggage out of the lockers. It took more than an hour to get the problem solved and was very stressful. Anyway thanks to the friendly help from team we have managed catch the bus.