Beautiful location and gorgeous historic building, wonderful staff - very friendly and helpful - fantastic food at the restaurant. We arrived and found a parking space reserved for us as we needed to charge our electric car (I did have to request it though, so keep that in mind). Staff were very welcoming and sweet to our little boy. The room was spacious and clean, with very cosy beds and a selection of pillows (though a little on the functional side, but that's fine). It also had a private patio area outside it with a table and chairs, which was a great space for us to sit after we put the baby to sleep. The restaurant terrace was lovely and the food excellent. I didn't get to try the spa, but the opening hours are very generous and they have a good range of treatments available. The breakfast buffet was great as well - wide selection and very good quality food. Nearby is a fantastic Romanesque cathedral (church?) called Maria Laach, so that's worth a visit.

Nothing really stood out. I was a little disappointed that we didn't stay in the old castle buildings but rather the newly built annex that forms the forecourt - but in the end the space worked perfectly for us with a toddler, so that may well be why we were put there. While the location of the hotels is fantastic, the village itself is not much to look at - so use the hotel as an overnight or as a base for exploration of the region.

Schloss Hotel Burgbrohl offers great facilities (unfortunately we did not have the time to enjoy the wellness offering) in a traditional schloss. Modern well sized rooms, with well equipped bathroom. It was all very new, the schloss must have been renovated within the last few years, it was well done. Great restaurant with a large terrace. Lovely food, with friendly service. Breakfast was served in another room, with a very modern feel to it. Excellent choice of food. Ample parking space.

The building was impressive and a genuinely historic landmark. The room was spic and span, large with natural light. Its adjoining bathroom worked perfectly. There was also a small library in the room! Parking was available just outside the main door. The hotel itself was a stop of a popular hiking route which is well marked (about 14km) and goes through part of the town and round the volcanic rock quarry. Nature is a good feature of the place and the orchestra of birdsong at sunrise was amazing. Breakfast was good. The hotel's classy restaurant also served a delicious dinner with a good selection of wines, including local ones. The waiters were friendly and attentive and the two receptionists I met were themselves quite fascinating characters. A very positive experience.

Nothing to complain about though it might be pricey for some. The hotel includes a spa and a one-night stay might not be enough to get all the benefits or try out different treatments. Most instructions are in German, of course, but the staff were always ready to explain in English if asked.

The room had all the basic needs. The breakfast area and restaurant are real nice, more updated to modern design than the rooms. Breakfast was excellent. I did not use the wellness center but did some walking in the area which was excellent, found signage for a roman quarry and for volcanic rocks

Carrying luggage up 2 flights if stairs was a minor annoyance, no other negatives

Outstanding location and room - extremely good value for money. The breakfast was varied and really tasty. Finally, and perhaps most importantly, the reception staff were outstanding. Had a migraine and they offered me a large, quality bottle of mineral water, even though I had already checked out. A small thing, but it was really very thoughtful.

Difficult to walk your suitcase to the rooms over the cobblestoned courtyard.

Super friendly staff, very clean, great spa (no pool, but good saunas), quiet, nice location, high in the hills with a view AND very great food!

Tiny improvements: really just suggestions: didn't like the smell in the steambath, seems somewhat artificial. Keep on working on ways to become more sustainable e.g. have a digital map of the property instead of paper (everything counts:)

Friendly helpful staff, excellent food and great ambience. We have now been in 4 different rooms in this hotel and each has its own charm. Despite our recent trip being in April we were still able to sit outside in the courtyard to enjoy a beer.

Nothing

All of the staff made our stay, from lowest to highest rank. Really exceptional.

Suggest to provide the rooms and bathrooms with darkening curtains, that would improve the sleeping comfort a lot as the rooms become very light early in the morning.

It is a very well maintained, extremely interesting building. The room was faultless. The evening food was excellent and not expensive. I pick hotels at random, somewhere between work venues. This was one of better picks.

The spacious room, the spa and the breakfast

We had a huge bathroom but a small shower cabin. For a luxury hotel like this we expected to have coffee/tea facilities in the room. We had dinner in the gastronomic restaurant. We had a very nice table, there was a perfect ambiance and the waitress was very kind and professional. However, when you pay 51 euros for a three course meal i was rather disapointd in the quality of some food: the liver was dry and with nerves. The cheese platter only one piece of the region, the other 3 pieces were variations on the same cheese.