From arrival to departure, the staff were courteous, considerate, helpful, cheerful and knowledgeable. The service was impeccable - especially at mealtimes. The breakfasts were really good with a wide range of items but the one evening meal we had there was exceptional! We both had lamb - I don't think we have tasted better in Germany! The rooms were far larger than we expected and well decorated - All rooms were modern and tastefully decorated. I particularly like the extra sitting room with tea-making facilities and a decent fridge. I think these are both important but so many German hotels just do not offer them! The fridge is so useful in summer and being English, we like to make our own tea! Naturally, everything was spotlessly clean! I cannot praise the hotel highly enough - we were in room 224 in the annexe - only separated by a courtyard dining area.

There was nothing to dislike and it would be churlish to try to even find fault!

Lovely place, welcoming and accommodating staff (when we made changes to the reservation- and fortunately we were able to add a night), and delicious restaurant on site. Would recommend getting a reservation at the restaurant, nice local ingredients. Convenient - close to the train station for easy journeys around but in the main square, so we were by the farmers market, other restaurants/ the bakery. They give the Konus card so you can also take public transit anywhere in the Black Forest. The room was also very clean and comfortable. Breakfast was delicious, a proper Black Forest breakfast.

This is an excellent hotel in the quaint town of Gengenbach. We stayed in the suite which was large and spacious. The room amenities were more than adequate and the room heating system was very good and kept us warm all night in the cold autumn weather. The restaurant food is exceptional - we had the veal schnitzel which was amazing. The monkfish, trout and veal steak were delish. The continental breakfast was also very good with the usual cheese, ham, smoked salmon and eggs cooked the way you want. We were really blown away by the service from the hotel staff, especially Amalia and Caroline. Amalia was very friendly and showed us how to travel around the Black Forest towns and recommended the good food around Gengenbach. When one of my family injured his hand, Caroline called the medical hotline and directed us to the nearest doctor and hospital. She also have us an ice pack for the injury.

It would have been better if the shower in the bathroom had a toiletries stand for guests’ travel toiletries.

Lovely village/small town. The old town, where the hotel is located, is absolutely picture box. We were in a modern annexe down an alleyway close to the hotel. Nice, large rooms, comfortable beds, fan provided, shower was powerful, kettle & tea bags provided. Staff very friendly & helpful (provided coffee in insulated container & milk as no coffee bags or milk provided in room initially). Good choice of cold buffet type breakfast. Very competitive pricing.

No coffee bags or milk in room (resolved, see above). No air con. Shower temp. fluctuated after a few minutes use (pulsed between hot & colder). Unusually short restaurant hours at the hotel for a tourist area & some days when not open at all. Strangely the entire area, hotel included, doesn't seem geared to English speaking tourism which is unusual for Germany. No hot choice at breakfast. All the above offered in the interests of honesty only, we would certainly use the hotel again but probably more to explore the Black Forest than as a base for Strasbourg.

Staff were so pleasant and helpful. Although they were very busy they still had a pleasant and happy attitude. Breakfast was very high quality with a good selection of very fresh breads and fruit as well as yogurt, Bircher muesli, cheeses and sliced meats. We had dinner here two nights and it was very good Love the location in the Altstadt. Small supermarket within a two minute walk.

Pillows were too hard/firm

-location - friend and helpful staffs - nice breakfast - simple yet well designed room, maximise the space and I loved the night stand and lamps. Cabinet witIh soft close hinges - must reserve your dinner table if you wish to eat there as it’s pretty popular,

If I have pick one perhaps the ventilation/ fan inside the toilet may be loud sometimes. It will be off/ quiet around 10pm

+friendly & helpful staff even when she did not really understand English +simple breakfast but acceptable +the suite was clean & size was good +toilet was spacious & water was warm +two pillows provided which was great! no complains on the sleep experience +complimentary dessert & wine which I’m guessing was due to my husband’s birthday

-small elevator so we had to take turns to get on it with our luggage -parking garage was quite not conveniently at the basement. you had to walk about 50 steps on cobbled pathway with elevation. with a buggy & 2 luggage, we found it quite inconvenient. -very narrow parking lots and some cars took 2 lots which makes the lots very limited. if only these drivers were more considerate

Our last stay here was more than 5 years ago and we have always loved it. They have completely refurbished and developed the outside area which is lovely. Breakfast good and dinner in restaurant excellent.Location is Market Square ,now semi pedestrianised so if driving ring beforehand to get the name of the road around the back

The staff is very nice and friendly, the receptionist welcomed us and gave us a tour of the property - we really appreciated that. Very clean and quiet room with comfortable beds. The breakfast was exceptional, and the dining room was organized with a waitress. Parking lot available on the spot. Great location, in the heart of Gengenbach.

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Location: right in the old town,,easy to walk from the train station for few minutes. Cosy , quiet hotel with a garden inside.Good meals. Friendly staff . Every thing is perfect.l extended my stay for a few days.

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