Exceptionally clean facilities, absolutely amazing spa/saunas/swimming pool area. Super tasty and fresh breakfast with vegan options. I loved the small considerate touches all over the place: umbrellas in every building, customer feedback screens everywhere, super cool lighting in the room.

The cheapest, basic room is in fact basic and a little cheap ;) but was exceptionally clean and had everything that was necessary. The walls in my building (Trier) were very thin, I was woken up at 7 am on Sat by room service working in the neighboring rooms despite wearing ear plugs. Staff were nice, apart from one lady who didn’t like that I came to have a swim at 9 pm (spa closes at 10 pm). There’s a lot of uphill walking and everything is in separate buildings, which was absolutely OK in the summer, but would be annoying in winter (and absolutely inaccessible for e.g. wheelchair users).

Breakfast is good including vegan options (cheese, milk, alpro snacks). Arriving there is convinient with a car and it is in close proximity to the outlet. The hotel is new/renovated and the facilities are in great shape. The room was spacious and they arranged extra requests.

A car is a must, but the parking space is quite narrow. The breakfast and spa are at the top of the hill, which is inconvinient and slippery during rainy days. The swimming pool is nice, but the water is rather cold. There are pancakes for breakfast only on Sundays, and an omlette is possible for extra cost.

It is a generally beautiful location between the castle complex. The staff was very professional and the spa and pool were just what we were looking for. Breakfast was also very opulent. It never felt overcrowded. Next time I’d be keen to try the dinner buffet …

1. The walk between the hotel and spa is quite a trek, which was fine for us on a beautiful late summer weekend. Not great for mobility-limited people and during rain and snow. The rooms were quiet. You could only so slightly hear the Autobahn. 2. The adjustible firmness of the spring beds in the room is nice in theory … but it was very hard to find the right firmness. It was either like sleeping in a hole or too hard and kept us up for a bit in the middle or the night.

The staff, the food, the surroundings, the garage parking very useful despite the 5€ for a night. The room was clean, the pool is nice, the breakfast was very good and the dinner buffet too. The rooms are not in the castle but you still get the surroundings. You should know that the reception and the restaurant are bit far from the rooms and it's a 5 minutes walk by foot on the hill, for us wasn't a big deal. Nice terrace at the restaurant with a nice view. The hotel is 10min. walk from the outlet.

Early check out, The TV wasn't working but it was not important for us,.

We especially enjoyed the amenities in the room as they added a touch of luxury to our stay. There was a complimentary coffee bar in the lobby of our hotel, an inexpensive minibar, robes for the spa, and plenty of towels. Breakfast was included in the cost of the stay and it was beautiful and very tasty. They even had fresh orange juice! The spa was very relaxing, clean, and spacious.

Nothing!

Wonderfull location, great room and view, excellent secure parking and very flexible with our check in time!

The accommodation block is down a steep hill from the restaurant so consider this if you have mobility issues. A coffee machine in the room would have been good but there was a machine in the accommodation complex.

Great location, exceptional breakfast. Got a late dinner reserved after kitchen was closed. Excellent service. Nice view from the restaurant - even on cloudy days

Only little downside was the service in the bar: not great as no staff was on duty for >20min. So this wasn't a great experience.

Beautiful facilities, excellent breakfast, caters also for all food intolerances, nice staff

The rooms are in houses next to the castle, in the castle there are only function rooms. However it was all very beautiful and nice, just a few steps between buildings to reach receptions, breakfast and wellness...

stayed in house Ems with very big and clean room, excelent breakfast, very nice spa, no problerm with parking

In England you normally have tea and coffee making facilities in the room and that was not there. When we stayed it was very hot weather and there was not any air contioning in the room. Even the shutters did not help to keep it cool.

it was a lovely trip! The hotel room was spacious and the beds were extremely comfortable. There was still some construction work in the upstairs portion of the hotel room, but we just avoided it and our little dog would stay on the patio which was very spacious in itself.

the wasps! they were everywhere. Not the hotels fault, but my gosh they were annoying.