The room was large and modern, very light, but with good curtains to keep it dark as well. Nice shower. The location of the hotel is very central, but the room was quiet anyway.

I had to pay over 20 euro for breakfast, which I thought was not worth it. Plenty of good options for breakfast nearby though, but not open on Sunday morning unfortunately. If the parking garage of the hotel is full, it is easy to find a parking space in the street. Only downside: you have to pay with coins. The hotel cannot help this of course.

The staff were helpful and friendly, and the breakfast was good with lots of options. The breakfast staff offered coffee more than once, and cappuccino in fact, which was a nice touch.

It would have been nice to have had the wifi connection in different points of the hotel, but it was manageable. The shower was on the small side, but was also okay. There was no room service for until after 3 nights. It would have been helpful to have had it after 2 nights of a 4 night stay.

Excellent warm staff greeting ( lovely young man , sorry can’t remember your name ) and introduction with recommendations for local eatery and Pubs . He loaned us a wine opener and ice and bucket .Comfortable beds chairs and view to mountains , extremely clean.

Plastic mattress protector which made for a hotter than needed sleep and noisy when you roll over . air con compressor rattled when it kicked in .

We stayed in the big 34m^2 room and it was just amazing. The bed is comfortable, the windows are big and the room is bright. The rooms are very stylish and all in all just beautiful. I had to study there for my national exam, and it was easy to calm down and feel well there. it’s quiet, spotlessly clean and the staff is more than helpful. And the breakfast: AMAZING! Freshly made egg dishes for everyone, freshly brewed Coffea specialities and a lot of products vegan from Koro! I loved it. and thanks to the staff, who helped my mom with my crashed car! haha

Nothing to critique. just Hagen itself is not very pretty haha

Great bed - one of the most comfortable ones from the hotels I have slept in. Very well though room - place to work, a comfortable chair to read or just sit and a nice bathroom. Separate words of appreciation goes to the staff - very helpful, nice and speaking english on very good level which was much needed when my brain stopped working and I couldn't speak german anymore that day:)

Staff were extremely competent, authentic and friendly. We had a lovely chat about German Wines about which they had great insight and expertise. The bar area is inviting and the list of wines were interesting and creative. It inspired us to organize a German wine tour with friends. We can highly recommend the hotel!

Only thing that could be improved would be extra pillows in the rooms. Otherwise, this was really a perfect stay. We wish every overnight could be as pleasant as our stay at the SAXX Hotel in Hagen

It was the best breakfast I ever had in a hotel. The stuff was friendly and polite but not “fake” friendly so the freshly made eggs and the homemade ginger shots really surprised me which is not that easy. I’ll go there again, if I’m in the area.

Fabulous staff, massive room, nice breakfast.

The pillows were uncomfortable, so I didn't sleep well, but the staff were great and did provide another.

It was very clean. The big windows were awesome. I love that we could open a window and enjoy the breeze in the evening. We also found complimentary water in the room. We had lot's of space in the room as well. All in all a very good stay.

We needed a pressing iron for a shirt, but there was no telephone available to call the reception. I hear that minibars or little fridges are also being planned. Otherwise everything else was really great!

Very nice room, excellent choice of pillows and comfortable bed; Very helpful staff, I even liked the shower - it had just the right pressure.

The air condition was noisy, however with the windows open, the noise from the street was quite strong. There is still no minibar in the room; For breakfast, room is quite scarce, with 3 people having breakfast we constantly got into each others way.