Elya is a network of boutique hotels, and you get high value for your money. It’s located next to a beautiful beach, has nice rooms with great view to the beach (ours was a sea view room on the upper floor), really rich breakfast, and a nice stuff, (although not personal attitude too much- still it’s not a family business). There’s a nice small pool and a private beach front. The town is really nice and quiet tourist town, offering great restaurants and activities.

small things that can be improved/fixed: 1. the Internet was very weak, we weren’t able to use it most of the time. 2. the water stream flow is also so weak that it’s very inconvenient. 3. when flushing the water in the toilets it spread the water outside, watering the person who used it. 4. the beach beds are rough and not comfortable

Cozy, modern, and stylish hotel, loved the curtains, balconies, and terrace in particular. Great location - just by the sea, with a wonderful view and private territory where there’s always enough spots and sun loungers. Delicious meals, huge portions, and DIVINE chocolate and orange cakes. All staff are absolutely amazing - very kind, flexible, thoughtful, and helpful. My special thanks to Georgos and Kostas who went beyond just providing a service and brought in a personal touch that made my experience genuinely warm and human🩵 This was a perfect 10-out-of-10 stay beyond any expectations. My warmest regards and biggest thanks to the whole team that stands behind🙏🏼🫶🏼

This is not meant as negative feedback but rather a suggestion: Even though it was meant to enhance the guests’ experience, perhaps, could be a bit more mindful of resources and offer guests an option to reuse towels - no need to change them every day. Also, when asked to serve 1/2 instead of a whole portion, especially by guests from a low-context explicit culture, know that they are not being modest or holding back, they truly mean that😄 I hate to throw away food, but sometimes I simply could not finish my meal for the portions were so huge. And you should definitely bring those exquisite juicy cakes on your menu more often🔥

Staff is very friendly, nice and helpful (reception, bar/restaurant, beach); helped us also with trips, renting a car and restaurant recommendations; location on the beach with fine sand and sandy and easy entry into the sea; sign on the beach not to leave towels on sunbeds; food and drinks at the restaurant; proximity to other beach clubs and good restaurants. Close to bus stop to Chania.

Some guests need to learn how to behave in a boutique hotel - too noisy when going back to rooms after midnight (rooms close to reception and on the way up are more affected) - this has nothing to do with the hotel and its staff

Everything about this hotel was exceptional. It was spotlessly clean. We had a room with a sea view and a balcony. The staff were very helpful and service was excellent. Lost as in particular was fantastic. We had half board and although the menu was not huge, the food was very fresh, tasty and they had daily specials. The fish was superb. The hotel is in a busy resort but it was very quiet at night and it’s on the beachfront. We sat and had dinner on the terrace every night and watched the sunset. The spa is also great. We also enjoyed the Pilates class on the terrace. We will be back for sure!

Everything was great

Everything was great. Particularly the stuff, who with their commitment and helpfulness made the stay very pleasant and trouble-free. Very nice and spacious rooms, very well equipped. Our room had a view to the sea and it was very nice to hear the sound of waves in the morning right under our own windows. From the hotel yard you go straight down onto the beach with a few stairs. The sandy beach is long, very clean and with lots of sea shells. The bar is well equipped, breakfasts plentiful with a large selection of local delicacies. The restaurant serves such delicious meals that you do not feel like looking for anything else somewhere in the town.

The staff in this hotel were so incredibly friendly and sweet! They gave us great recommendations and always went the extra mile to make sure we have a nice time in Crete. They always did their best to accommodate our requests and we had the best time in Crete thanks to them. I would go back to this hotel just for the staff working there, they did a fantastic job and showed true hospitality. Other than that, we loved the breakfast, the rooms were always clean, and the location of the hotel was quite nice and close to everything. It’s a walking distance to plenty of bars, restaurants, beach clubs, etc and it’s about a 15 minute ride to downtown Chania (15-18 eur taxi or 2-3 eur bus). It takes about 10 minutes to walk to Platanias which also has great restaurants and nightlife options.

Nothing! Our stay was perfect and we did not want to leave.

We were in Elia Agia during the wedding of our friends. The hotel is very small, comfortable for 3-4 nights. The breakfast was tasty and fresh. There was a good choice of different types of breakfast. Staff always helpful and happy to help anytime. They were giving fresh towels everyday and also they offered a shuttle from the airport. To Chania city centre it's around 40min. I didn't see any public transport there, so it's good to have a car or motorbike.

I don't have anything to say here. Elia Agia was a really nice hotel with small beach.

The staff of the hotel is great, they are always looking to help you. Specially Costas was great! The beach is next to the hotel and there are plenty of restaurants. The beach itself is great and the water very warm. Might not be the clearest but certainly is enjoyable.

I think they should have a shower outside the hotel in a bathroom, so people can enjoy the last day(check out day) on the beach and still have a shower.

The best hotel I’ve ever been in a while. The location and the beach are amazing, the staff is so welcoming and trying to help you with every single thing. The rooms are big and clean, the view in room 4 was the best and the balcony more than comfortable. Breakfast is top notch, free parking right next door, wish we could have stayed longer !

Nothing, seriously !

The personal friendly welcome from all of the staff. They went out of their way to make us feel at welcome and at home and answered any questions we had straight away. The location was excellent and close to Chania and within driving distance from all the best beaches in Crete. Great swimming beach with lots of water sports on offer. The food was very good at the hotel and in the surrounding restaurants. Lots of choice in the buffet breakfast at the hotel. The room and hotel were spotlessly clean. There was plenty of free parking next door to the hotel. We had a jacuzzi bathtub in our room and there was a jacuzzi outside for guests to use.

Very little. If I'm being really picky, I would say room 17 on the ground floor was a little dark and could have done with new grouting in the shower and a fresh coat of paint, but that's all. Everything else was excellent.