The staff at the Castell Hotel are exceptional - very friendly and extremely helpful and considerate. They are always happy to talk and spend a bit of the day with you and have lots of suggestions for places to go and beaches to visit. When I was there, it was very hot and they even left my air conditioning on after cleaning so that it would be a treat to get into the room after a day on the beach or at ancient sites. I actually asked them to stop because I know it's expensive and a waste of electricity! I was provided with a very large breakfast every day in my room. This is not normal. Coffee, water, fruit, biscuits, etc are provided complimentary communally outside the rooms but I was given service to my room and included salad, yoghurt and pastries. I was in one of the superior rooms but this is not an advertised service. Maybe I'm just such a wonderful person (or they felt sorry for me being on my own!). The hotel is located in the heart of Kissamos on the main square. My first night was during a music festival and a band were playing. I could watch the concert from my balcony! Luckily, they were great! I prefer being in the centre rather than on the beach because it feels a bit more genuine rather than just holiday people being around and other than when bands play, quieter! I noticed that people booked in at all times of the day - 2330h and midnight in two instances - and that there was someone there to receive them. That is a nice touch. No texted instructions and "We'll see you tomorrow". The rooms are large (even the smaller ones - I've stayed in both), comfortable and very clean. There is no dedicated parking but there is always parking nearby, if need be 220m away. But I have always found a space outside the hotel or just along the street. I love this hotel and the people who run it! If I'm visiting in this part of Crete, I wouldn't stay anywhere else.

Honestly nothing. It's a small hotel on the main square so there is no entertainment provided (thank goodness), no communal lounge, dining room, bar or pool but you can tell that from the description! It's just a very nice small hotel run by fantastic people. There is an issue with local youngsters hanging about the square late at night and riding their cars and the inevitable scooters and motorbikes. This can go on till 2am but if you are a night bird like me it gives you something to watch as you drink and read or listen to music on the balcony and the double glazing is really good and does shut out all noise!

Loved the location, we could see the beach from the balcony, attached photos from our balcony. There's a mini market/cafeteria right next to it for any necessities, we found this very convenient. Plenty of restaurants to choose from, there are a few right in front of the hotel or just walk 2mins to the shore to find more. We rented a car and always managed to find parking close by easily considering it was peak season. The bed was really comfy and the room was cleaned everyday, they even did our laundry for free! Additionally, coffee/tea was available and they provided us with bottles of water daily. The hosts are super friendly and helpful, they make you feel at home. Thank you for the lovely stay, I 100% recommend Castell Hotel.

Everything was perfect, daily cleaning, staff was extremely friendly and kind and warm, they would greet you with a smile every time and offer advice regarding places to see or go for dinner. In the lobby you will also find the hotel cat, a lovely black cat, waiting for some scratches and supervising everything. Even though we were in October and the nights were a little cold, the room temperature was warm. They have free umbrellas and beach towels for guests to use. They also have free laundry service. I highly recommend this hotel!

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What can I say, on our trip to Crete, this was by far our favorite place to stay… and wish we had longer to visit with Niki. She was simpliy amazing, as was the accommodation. The hotel its self was nice, clean, comfy, but Niki made it! From the first message prior to arrival to the greeting and everything in between it was amazing. She gave the best recommendations for our time in the city and for the two stops after! We had water and fruit waiting for us in the room, snacks and anything we may have left outside was available out side of the room and laundry was included! Simply the best!

Blank… I can say nothing here. Other than we had to leave.

Level of service and hospitality in this hotel is really unbelievable. It's a small 2* (I would say more like a 3*) hotel, but owners and employees, Niki, Katerina and Giannis are so kind and helpful, making your stay really great and comfortable. They are always on your disposal for any advice and will organize anything you need. You can regularly take free water and fruits, which is really amazing for this type of hotel. Even the big one's are nowadays saving on it. They are really thinking about every and each detail, trying to help you with everything. And it really looks like they are doing it from their hearts, contrary to many large and very expensive hotels. This is really the best and most honest service we have ever experienced. This is the second time we were in this hotel and we were in the standard room. It's good, but first time we were in the bigger room and I really recommend that one if your budget allows it.

Basically everything but mostly the staff. They are extremely nice and helpful. We even were offered sandwiches for our breakfast. The hotel is at the center of a Plaza where there are restaurants for lunch/dinner and for breakfast as well. There are shops as well (clothes, souvenirs,…). Very nice place to stay and close to the beach.

Nothing. We wanted to stay more but we had booked another hotel in another place in Crete so we had to go…

The hotel was superb, with the most friendly hosts I've met ever. You'll find literally everything you'll need for beach relaxation: travel information, fruits, sunscreen, beach umbrella, beach towel, volleyball, books, toys, etc. And the ladies cleaned up the room so well. The location is 9 min walk to the busstation and 7 min walk to SYNKA, where you can purchase neccessities with local prices. Definitely a 10 of 10, especially considering the reasonable prices of the stay. Wish the ladies all the best.

Perfect hosts, great value for money, daily cleaning and free laundry.... Everything!

It's not related to the property itself: it's right in the town center of Kissamos, and there is always a party downstairs on the square. We had a small baby and we sleep early, so this party was quite disturbing. If your family is in the similar status, you might want to re-consider the location.

The BEST hotel in Greece!! A place that truly represent what true hospitality is. It was over expectation. Niki, Katerina and Giannos are friendly, nice and super helpful, they made us feel like home and we miss them already. The rooms are very clean, love their housekeeping service. Location is perfect and we had the BEST shower in Greece. Highly recommend to stay here.

Nothing, this place is PERFECT

A pleasant surprise in the heart of Kissamos. We did not expect the hotel to be in the very center of the city. The hospitality of the hotel managers was among the best I have ever received in my life. Kindness, friendliness and hospitality. Impeccable service. Room always clean and smelling good. Hugs to Kristine and Nikki. Signed: the two boys from Rome