The apartment was big and comfy for our needs, house cleaning was amazing and performed everyday to the highest standard. We had all the amenities for a pleasant stay ( cutlery, plates, paper towels etc). A surprise was also the view from the balcony since the location is not that close to the waterfront. Breakfast was good and had a good variety. There was a big parking lot and also street parking which made our stay more relaxing. Very good proximity to the port where you can go in day trips and also to the most impressive beaches in the western part of Crete.

For 3 out of 5 days of your stay we had no WIFI connection, being October we were in our room for more time so watching Netflix/Youtube on the TVs was near impossible. We made it clear that it didn't work but no action plan was done. The shower was also a problem since its "open-style" and it was very easy to make a mess in the bathroom. There was no bug-net for the bathroom.

I'd be hard-pressed to think of a better customer service experience than what we witnessed at this hotel. We mentioned before our arrival that we'd be coming in on the 6 a.m. ferry with our 2 young daughters. When we arrived very early, we anticipated leaving our luggage at the front and killing the whole afternoon, but I was blown away when our room keys were waiting for us at reception and we were escorted to our room immediately. The whole staff was superb, but Helene, especially, was incredibly doting. Housekeeping was phenomenal; we never came back to a room that wasn't freshly-scrubbed. We slept wonderfully on the comfortable beds, the bathroom was very nice, kitchen and in-room washer great to have, and the A/C worked well. The pool area was very relaxing and the staff kindly let our girls borrow the pool toys a few times. To add a cherry on top, they helped us arrange late check-out so we could take our night ferry back to the mainland. This hotel was the highlight of our time in Crete and I would recommend it to anyone visiting Kissamos!

We had difficulties accessing and staying on WiFi throughout our stay. Not a big deal if you're in town to relax, but when we had to get some work done, it could be frustrating.

The staff is truly friendly. The breakfast is fine - comparing with a 4 star hotel in Crete, the one served by Sapphire is better. (salted and sweet dishes). A high appreciation for the coffee served. It is not the specific coffee at the machine as in majority hotels, it's prepared with quality coffee and milk. The location is new and spotless clean. If I come back one day, for sure I would choose again. More than this, if you want to visit the west beaches 🌊of Crete, Kissamos is a strategic point. The suite is equipped with enough tools for cooking.

Very modern, well organized and clean. Staff was lovely and helpful, providing great advice and suggestions for dinner and beach / day trips. One of the best hotels I’ve ever been to. Very cosy, comfy and with all the facilities and luxuries one needs.

Air conditioning was not working, although staff was quite helpful to try to figure out why. Location is good to a certain extent, because within 40min/1h we can reach multiple beaches and famous attractions like Topolia, Elafonisi, Balos, Falassarna. However, I have to admit Kissamos is not that a charming place for a night walk or a vibrant ambiance. The restaurants around like Gramboussa or Tsengas fish tavern compensate though :) it is not the hotel’s fault.

Amazing service They offered to dry our clothes!! There’s a washing machine and they gave us powder!! Didn’t charge for any of that. Very kind people especially Elaine was very kind and helpful The hotel itself was very good also- good amenities Breakfast was good, made hot drinks with alternative drinks. This place is definitely at least 4 star and will soon become that, if not 5 star. Really affordable at the moment.

Everything was spectacular, the room was huge, the staff was super attentive (on the day of check out they offered a coffee and some breakfast items even though they weren't included). Very good restaurants close by. For sure we will be back, keep going with the good work

the only negative point was the smart tv that I couldn't connect to any app, I asked for help and it was promptly assisted but after trying it, it still didn't work. the wifi wasn't the best either, but it didn't affect our stay at all

What an amazing stay. The suites are gorgeous - done to a very high standard and they feel very stylish. Exactly like the photos if not better! The pool area is great and the staff at the pool bar, at reception and the cleaning staff really went out of their way to help us with everything such as recommendations of where to go and even lending us an extension lead! The cocktails at the bar, especially the pina colada’s are also amazing! All the staff really couldn’t do enough. The suites are also a great base for visits to Balos Lagoon and to Elaphansi beach. We took the boat to Balos from Kissamos port but you could also drive it. The actual location of the suites in kissamos is also great - it’s a short walk straight down into the town, about 10 minutes, but you also feel like you are just the right distance out of the town to feel relaxed and there is free parking if you’ve hired a car as we did. We will definitely be coming back as it was one of the best holidays we have had!

nothing - it was all brilliant!

The staff were extremely welcoming and just looked after everyone very well. The pool was excellent, the rooms too. The best place we stayed at during our holidays in crete.

Just a personal thing that the beds were too soft for me but generally, a fantastic place. I'd highly recommend it.

The greatesr place I have ever been to. It is very spacious and comfortable. It has everything you need for your stay. The swimming pool is great. It is a boutique place. The staff is very helpful. It is a few minutes walk from the main place of Kissamos. I really recommend.

Everything was beyond our greatest imagination, we absolutely loved the stay there. Ladies working there were so kind and helpful. We were upgraded to bigger apartment free of cost. You could tell everything is new and well maintained. Beautiful pool area with comfy sun beds and lovely plants. there is everything one may need in the apartment. SUPER CLEAN! Doesn’t feel like hotel at all, feels like home! Calm, lounge music playing near the pool. Also delicious food for good price. I will recommend to absolutely everyone! I hope to bring my parents this summer and definitely plan to come back next year myself. PERFECT!!!!

the only thing I can come up with is the pool bar opening hours, would be great if it’d be open longer but apart from that nothing