hotel was clean, staff were friendly and attentive. The breakfast and dinner buffet had a good selection. one of the best hotels I’ve stayed in.

you get a lot of “influencers” at this hotel especially at the main pool which you won’t get a bed at unless you up at 9am and having to fight for a bed. we used the beach pool as this was more relaxed. our room was also on the main road which was very noisy at night even with the door closed. would recommend asking for a pool or sea view on opposite side of hotel if your a light sleeper.

I cannot express enough how great this hotel is. I have travelled across the world and honestly this is one of the best hotels I have ever stayed in. They have considered and thought about anything and everything a visitor will need. Room: We stayed for our honeymoon and we were given a bottle of free Prosecco in our room. We had one of the more basic rooms Akasha has to offer and even that was beyond enough! The room was so spacious and sooo clean! I literally unpacked all my stuff and just wanted to move in. By the time you even have breakfast they have turned your room around and its fresh when you get back! Fresh towels daily, fresh slippers daily! Food: We had half board which meant Breakfast and Dinner (or you can change it to Lunch if that's what you prefer). Honestly, the food was absolutely amazing!!! They provided so much choice and options and each day they offered different varieties so it wasn't like you were stuck eating the same thing every day. Pool: STUNNING! Perfect sun loungers / beds, they cleaned it daily and honestly there wasn't a single piece of dirt in the pool. The pool service was impeccable, you wouldn't need to wait long for your food / drinks at all. Just one piece of advice, you will need to wake up early if you want one of the nicer sun beds on the pool as they go pretty quickly! Staff: Friendliest and most amazing people to meet. Especially the girls at the spa! Best spa in the world! If you stay here do not hesitate to book a treatment! We started with a couples massage. We loved it so much the next day we went for another massage and facial. Loved it so much again booked another facial and pedicure!! We couldn't get enough! Thank you to them for taking such good care of us! Area: Best area to stay in Crete and local restaurants are also friendly and very good fresh food! We explored a bit the other surrounding areas but by far this one is the best one.

NOTHING BAD AT ALL TO SAY ABOUT THIS HOTEL! Do not be disheartened by the reviews that say there needs to be more entertainment, the music was amazing, the vibe was what you needed for a relaxing but lovely break. There were a mixture of people there from people with young kids, to couples to friendship groups and there was something for everyone and everyone mixed so well without anyone feeling out of place. DO NOT HESITATE TO BOOK THIS HOTEL!! I'm already planning my next trip back!!!!

Good location, hotel overlooks the beach. Good amenities. Friendly staff members, very welcoming. Good room service and loved the food & cocktails at the beach house.

My room specifically- the shower drain was blocked so the water took a while to drain out. Had to use a towel to block the door so it didn’t flood. More Vegetarian options for breakfast.

everything; the decor, location to beach and shops, hot-tub in the room, shower, bed

no full length mirror in my room

When you enter at the rec smell verry nice,the staff from the restaurants,pool and beach was nice and friendly,the food was tasty,the hotel was clean.

I didn't like how 2 person from the reception ask when we had a problem,first thing was, i book a bigger room and they got me a small one,when i told them the answear was,,the rec give you what we have free now,,and a second thing in the room the AC smell like mold and at night we can't sleep because of smell.Next 3 following days i told at the rec and all the rec staff said is normal,and they don't smell nothing,incl the manager,short storry if you have any problem they don't want to help you ,i didn't expect for a 5 stars hotel.At the main pool was like you need to be there at 08.30 wait 30 min and after the people fight for sunbeds,and when we go to have lunch some people took our staff and seat on our sunbeds,most of the guest was verry mean.

Beautiful and big room, very clean and comfortable with big balcony. The staff were nice and helped us to find things to do around the hotel and with everything else we needed. They were very quick and efficient. The breakfast and dinner had a lot of options and nice quality. Great location.

We stayed when there was a big thunderstorm and couldn’t go to the beach or use the outside pool, there isn’t much to do in the area or in the hotel when raining (apart from small indoor pool and sauna). Other than that the property and the staff are really great

A lovely hotel- good location. I'd recommend it. I like that there was a "quiet" pool on the roof, away from the hustle and bustle of the main pool. Very clean. Front of house staff were excellent, friendly and helpful. There was a range of delicious food- we were half board and i was happy with both daily breakfasts and dinners.

While it's a great idea, the hotel doesn't allow guests to "save" sun beds with your towel from early in the morning. The pool opens at 8:45 daily and there were literally queues and subsequent FIGHTS between guests, rushing for sunbeds; it was ridiculous! the hotel staff were professional and firm, but the other guests' behaviour was ridiculous and unnecessary. There is more than 1 pool and there are sunbeds by the sea front.

the breakfast was very good , the staff was very friendly , the location of the hotel is super great - very close to the promenade and 2 minutes walking to the beach ( no need to go a lot between rocks)

the most annoying thing was the fact the people came in the morning to take places close to the pool and just went to breakfast and shopping and "reserved" the beds close to the pool for hours without actually using them for hours! the staff was friendly but during dinners they insisted all the time to take the plate even while telling them 3 times not to take the plates.

Varied breakfast choices, oat and almond milk available which is always a bonus. Choices of where to sit, outside, in or over the other side. Although hotel was full, it didn't feel overcrowded at breakfast. Staff were on hand to take beverage orders, which was brought promptly to our table with a smile.

The room was initially a disappointment for my daughter. She had wanted a pool or sea view room. However when she slept woke up to the mountain view and how beautiful our personal pool on the balcony, she was happy.

The hotel was luxurious, clean and a great location. We were originally a bit worried about some previous reviews but we are so glad we stuck with it!! We had an urban chic room with hot tub. Our room looked out onto the main road and we enjoyed the feeling of being part of the hustle and bustle in the evenings - the hot tub and balconey is still set back far enough for privacy. The food was good, lots of options and we were able the swap our half board dinner for lunch if we wanted. They change the towels and toiletries every day if you want them to, and the staff could not be more accommodating. They brought us everything we asked for in a timely manner.

We were half board which didn't include drinks - not a problem except that the water they served at dinner cost €2.50 and they wouldn't let you have tap water or bring your own. The only other issue we had that they couldn't solve was the air conditioning in our room was set to not go below 22°C and when we asked if they could change this, they said all the air conditioning was connected in all the rooms so they couldn't change it without changing every room. We were very warm!