Mitsis Royal Mare Hotel is an unparalleled oasis of luxury and relaxation. From the moment you step into its elegant foyer, you're greeted with impeccable service and a warm ambiance that sets the tone for an unforgettable stay. The meticulously landscaped grounds, complete with lush gardens and glistening pools, create a serene atmosphere perfect for unwinding. The rooms are spacious, tastefully decorated, and equipped with all the modern amenities one could desire. The culinary experience is equally impressive, with a diverse range of dining options offering exquisite flavors from around the world. Whether you're indulging in a rejuvenating spa treatment, lounging on the pristine beach, or partaking in the numerous recreational activities, every moment at Mitsis Royal Mare Hotel is a true delight. Without a doubt, this gem along the Cretan coast exceeds all expectations, making it the ultimate destination for discerning travelers seeking luxury, comfort, and unparalleled hospitality.

The staff were amazing, the food (especially in the restaurants) was delicious and the atmosphere was very relaxed, calm and luxurious. Even the few children you met around the hotel were calm. We were surprised by the number of pregnant women and their partners enjoying their babymoon, but fully understandable because this is the place to go to relax! We did go just at the beginning of the season, so nothing was busy, and there was more than enough space everywhere!

The sand on the beach wasn't nice to walk on (we do have a preference for softer sand). There are also very few signs about ingredients (for allergies / dietary restrictions). Our room didn't have any plugs by the bed, but we saw that other rooms do have them!

A beautiful Resort the staff was so helpfull and so nice There is a Mini Market that has everything you could think about Where you can buy snacks and drinks of any kind. Also near the Mini Market there was a small buffet where you pay 20€ and you can eat and refill as much as you want. Also they Have a Asian Restaurant which we ate there alot it was so good. Highly recommended

Few things we were disappointed of were the Candia Rest. It didnt have alot on the manu. And the things there were abit pricy. Also there is a private beach. But it was a bit small and it was full of rocks in the water so you cant realy stand in shallow water only if you swim farther from shore. If you have Thalassophobia it doesnt help you overcome it. Believe me. Also The Spa pricea were too expensive and when we went there it was Open but no one was at the front desk to guide us. We waited like 15 min for someone to come and we shouted to inform we are there and that we are waiting. But the girls stayed in one room and kept on talking. Which gave us the feeling of being ignored.

The staff are an absolute asset. Michael on reception, Maria on the pool bar and the lovely host in the main restaurant and the evening bar team (cannot remember your name but Thankyou to the lovely lady who served us Rosemary Sprig cocktails all week) you are all excellent. The pools are all very clean, the resort is on the beach and the restaurants all serve great food. The room was clean, a good size and we were upgraded by the reception team to a pool view room. it was stunning. The balcony was a fab added bonus. In the evenings there is live music on the roof bar which was great- we had cocktails and played cards there.

When booking the website/reviews indicated that all of the 5 restaurants were all inclusive. Two of these are (buffet style) and then you can eat in another 2 on one occasion. This would have been good to know prior to booking/should be clear on the website as we believed all inclusive would include using these facilities. May need to change policy on saving loungers around the private pools- we would come down to find 30 loungers all empty but covered in towels for most of the day- on the occasion we asked the lifeguard to remove some for us to be able to use, we were then shouted at by a couple 2 hours later saying they had just popped up for lunch.

Very good hotel, which impressed me again after the first visit more than ten years ago. Elegant and clean with very friendly staff at the reception and restaurants. It's location is perfect in terms of the proximity to the airport and city, at the same time it's away from busy urban areas. The rooms are clean and spacious, most of them have cosy balconies or small terraces. It has a very green territory, crystal clear pools and many areas for activities that would be enjoyed both by adults and kids. The beach is a bit tricky because of the rocky shore, but special footwear solves this little problem. The sea in that area is simply gorgeous, it's wavy and turquoise like an ocean, but be ready for a red flag sign in case of a storm. We were also happy with the assortment and quality of the food in the main restaurant and the one on the beach. A little grocery store was helpful when we needed some basic supplies, and the garment shops in the hotel are cool too. In general this is a highly recommended place for a relaxing vacation.

There're too few sun beds in the beach given the number of guests in the hotel. I noticed people coming early in the morning and "marking" the sun beds with the towels and then they would disappear for hours. So, other guests who come later can't find available beds while many of them being occupied by the towels and not people.

Food was great throughout, drinks and service very good, shout out to Maria at the pool bar and the entire staff at the main bar (fab cocktails) Grounds and gardens very nice but a bit dated/tired in places. Had a junior suite with mini pool and garden view villa for adult lads, v comfy beds, nice shower, plenty of room. Minibar restocked on request. Entertainment pretty good all week.

Hard to book the specialist restaurants as folks pre-book them weeks/months before arriving for their stay. Would be fairer to book on arrival imo. Did manage to get 2 lunches and a dinner booked which were all very nice. Occasionally rude/dismissive staff in the buffet restaurant. Sunbeds not comfortable really for a 5* and bit of a scramble to get beds after 11am. No conditioner in bathroom. No late checkout option available. You literally have to phone reception to get minibar refilled every day.

Location beautiful. wonderful being right on the beach. pools gorgeous.

Water in bathroom (shower/bath) was never really hot. Its frustrating that there are no plug points next to the beds to charge devices.

The staff is very friendly and nice. They help in everything and they are everywhere with a smile. The pools are amazing. The hotel is very nice and clean, especially the pool areas, beach bars and resturants.

The rooms are old and less clean. The beds and pillows weren't much comfortable.

The breakfast and dinner offered both an extremely wide range of options of very good food. We were offered an upgrade to a junior suite which was a very pleasant surprise.

The only thing that left me and my family a bit puzzled and disappointed was that we were charged for the bottle of water at dinner. It might seem as an insignificant amount compared to the total we paid for the room but being charged for a bottle of water at dinner felt quite off. By the way, water at breakfast was for free via a self served dispenser . I 'm ok to have to pay for a second /third bottle of water or for the preference of say a Pellegrino or more particular sparkling water and other soft drinks or alcohol of course.

staff were so helpful. clean facilities. lovely pools

expensive drinks if not all inclusive. we went out of season, as it came to end of our week and it started filling up, may feel crowded.