The Hotel is Beautiful! The service from the minute we arrived until we left was the best I've ever come across. Everybody was so nice, welcoming, and interested, trying to make our time better that it almost felt like a fairy tale. Angeliki Souladaki in the dining room and Michail Pagadakis in the beach were so amazing and so nice but the rest of the team was also excellent. We took two suites (42 m' each) with pool view and sea view and the rooms were so beautiful with smart electricity in each room speakers with Bluetooth connection, a very comfortable bed, and a very nice swimming pool. For us, the location of these rooms (first line to the beach) was the best in all this hotel and I wouldn't choose any other location even if there are bigger rooms or villas. The hotel is 7-10 minutes by car or taxi from Hersonissos and 30 minutes drive from Heraklion and from the airport. There is s great SPA with a large Gym and so many different options for massages and other treatments. And as I said before, also in the spa the team is so nice and welcoming. Just to summarize, I'm flying all over the world and have been in so many hotels and resorts, part of them were at a very high level but never came across such a great team and great service. Highly recommend this hotel!!!

First of all, if working in a hotel was tought at university level, i would say that the entire staff at Nana Princess would have been valadictorians. They are so unbelievebly good! This is the best thing about this hotel. Best staff I have ever seen, kudos to them, really. Always smiling, always paying attention to the clients needs and feelings. Simply amazing, and I say this after staying in more than 200, 5 star hotels. The staff here should get 6 stars, to be honest. You got an amazing beachfront, more sunbeds and huts than possible clients, 3 different huge pools, an incredible logistic buggy transport service (for example, if you call a buggy, it will be in front of your room in 30 seconds) and all the services feel instantaneous! The resort is so well built, really quiet and spacious, you honestly feel like you rented the entiere place! The rooms are huge and the options you get and top of the line, tens of buttons for everything, totally futuristic. Each evening you have top quality live concerts at the bar above. Really, really nice! The breakfast is fabulos! We will certainly return to this gem of a hotel, as it is one of the best we have ever stayed in. If this hotel would have been in Mykonos or Santorini, the weekly price would have been 30-40k.

The hotel has 2 restaurants, with 3 separate menus. Meat-in restaurant: lunch + dinner. And Eternal Blue: only dinner, a seafood restaurant. In my opinion, the eternal blue kitchen and menu should be totally revamped, at it is sub par under all categories, but I am sure that they will fix it asap. Still, this magical hotel remains a 10/10 and will always linger in our hearts.

Sitting at the airport writing this review! Normally I dont write reviews but I just have to with this hotel! The pictures of the hotel look amazing but in real life its sooo beautiful & clean and the view is amazing!! The private pool is the best :) The service here is immaculate! They are the sweetest kindest people you could imagine! From the reception, the doormen, housekeeping, restaurants & beach bar. I want to say a big thank you for making my stay the best it could be!! Our family will definitely be back! Thank you for the amazing experience!

Nothing!

The best hotel in Crete, a true 5 stars experience. The staff and especially the reception will go far and beyond to make sure you have everything you need during your stay. The rooms are spacious and the view is great. The heated private pool was a great advantage. Everything is extra clean, the food is all fresh. Exceptional, exceeded my expectations. Thanks Ireina for the wonderful greeting and for all the help during our stay.

Nothing.

The staff were very attentive and couldn't do enough to help. The private pool was exceptional and it was difficult to choose wether to relax there or head to the hotels beach and pool area which was equally as good! The breakfast was outstanding - probably the best we'd ever had at a hotel!

This hotel is 100% very good hotel. it is new, clean and luxury. You can enjoy the calm and luxury atmosphere here in Nana princess hotel. If you are the family, you can also use its sister hotel Nana beach’s facilities. there are so many water sports activities, and kids area including water park. Very good hospitality in general. I can recommend this hotel for everyone for sure.

there is no specific downside. If I have to say, the food is average rather than fantastic. However, the breakfast was good

Such a beautiful and unique resort. All off it is designed with a carfull thought about the guests. Everything about it is so FINE! From the soaps in the bath to the GREAT food in all 5 restorants. But what we loved the Most was the resort's stuff! :) Michaelis & Nadine we absolutely love you and hope to come back again

This is by far the best hotel in Crete. Everything is perfect, really. This is the second time we are coming here and we will definetly return next year to this marvelous resort. The staff are the nicest people i have ever met, especially Angeliki or “Mama Kalimera” as the kids called her. The resort is huge, you constantly feel like you ve rented the whole place, which is great. The food in the two restaurants is excelent, and menus for lunch and dinner are different. The rooms are spacious, extra clean, super comfy bed. Perfection!

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We had the best stay ever, and this comes from someone with high expectations. Everything was perfect. From the welcoming to the departure ( a special thanks to the reception desk who were able to accommodate all our wishes, from a special birthday attention to a late checkout). Room with pool was super confortable and clean with everything you need (closets, tv with free films, Bluetooth connected, big bathroom, super comfy bed, etc). Location is great with 2 small private beaches + pools. We were here at the beginning of the season, early May, so the hotel was not crowded and sometimes we felt we had the entire space for us. All along our stay we felt peace and calm. Service was always kind, smiling, and quick. Delicious breakfast with a large variety of choices, good restaurants, amazing spa. There’s nothing we did not enjoy and we will try to come back again soon. Thank you for this unforgettable stay :)

Gorgeous hotel, great staff, fantastic.