Amazing hotel, beautiful location, awesome sea-water pool, great facilities, kind staff really an overall wonderful experience

Our only thing - except for breakfast there is a policy of no water in the hotel because they want to make you buy it, and in a very high price too. We thought this is really unlike the rest of the level there, especially given that we paid for half pension- so dinner also and they didn’t have free water even at the dinner table we feel like that’s really petty.

Absolutely amazing hotel. Travelled Crete and this was by far the most wonderful hotel we stayed in. Staff fantastic and so helpful. Was given an upgrade to a two storey villa with pool which was luxurious. Spotless rooms and surroundings. Pools, beach, spa fantastic. Selection of food in buffet was incredible.

Nothing. It is out on its own but you can visit sister hotel which is amazing too. This didn’t bother us though as too nice to leave.

Very beautiful resort, with everything you need to relax, enjoy the stay and focus on your health… swimming pools, separate beach, spa, gym, great restaurants, etc etc etc. Also perfect spots for watching the sunset and sunrise.

The only thing I was a bit upset, is that for charging orders on the room, they didn’t accept my credit card just because I only have it virtual… even though we paid 11 nights with half pension in advance. This led us to paying drinks whenever we ordered something…

Everything is extremely aesthetic - the whole resort is 100% what you see on the photos, and even better in really. Stunning views, friendly and kind stuff, bottle of wine as a welcome gift, and local lokum and olive oil (flight friendly!) as a thank you gift. Welcome glass of Prosecco. Guest relations remembered our room number throughout the whole stay. We were there for my fiancé's birthday, and hotel provided celebratory cake as well as recommended floating breakfast as surprise. It was worth, recommend it! Our stay felt really special!

A bit complicated check-in process, due to deposit - I didn't have a physical card and no cash with me, but they made it work with Apple Pay (even though the lady at the reception who made check out wasn't happy about it 😅). But if the hotel did let know in advance, the check-in/check out part could have been a bit smoother.

The resort was beautiful and in such a stunning location. The staff were very attentive and helpful when you needed anything. The pools, loungers and restaurants were spotlessly clean and the gym was brilliant. The outdoor gym was in a spectacular setting if you could handle the heat! We received a free room upgrade which was a lovely touch. The food was amazing and the sun set was beautiful..

The room was a little small for our family of 3 but the beds were so comfortable and we didn’t spend much time inside the room anyway. There wasn’t much to explore by foot near the hotel but we had a car and it was a great base to explore the rest of the island. Panormo was within 5ish mins drive and was a beautiful little harbour with nice shops and restaurants.

Wonderful hotel, with plenty of amenities for both families and couples. We stayed in an oceanfront villa, which has a double bed upstairs and two separate sofa bed downstairs, big enough for our teens. Plenty of amenities to keep everyone happy - pool, beach, tennis/soccer courts, table tennis, billiards, gym, ... Staff was super nice and attentive, from check-in to check-out. Food options were excellent, we highly recommend the seafood restaurant. Would stay again!

We love Crete and we come here almost every year. We stayed quite in a few nice and luxury hotels of this beautiful island. To be honest it was the best hotel experience in Crete for the last 10 years. Our experience here was genuinely a magic one. We were warmly welcomed by two Guest Service ladies: Anastasia and Guest Service Manager Anastasia Stamataki. It felt like coming home after a long long trip. Our family suite #219 was very spacious, cozy and clean, with a nice terrace and a private pool outside. Nice design, quiet neighbourhood and a beautiful sea view. We loved the bath amenities and the most comfortable beds. The breakfast food meets the requirements of the most demanding guest: there were lots of choices for vegetarians and vegans, including healthy fresh smoothies, lots of local herbal teas, fruits and treats, etc. Morning cooks were always very polite and friendly. Restaurant team Rokas, Vasilis, Manolis, Anggelos, many others and the happiest hostess Euleutheria welcomed us every day with a happy smile and a small talk. Coffee arrives on the table within a minute. We enjoyed live music of cello during the breakfast. It was so relaxing. SPA is another happy universe of The Royal Blue. Vicky was kind and very attentive while choosing the best massage for me and my daughter. Zafeirenia, George, Konstantinos, Alexandra and Melda, the most professional and at the same time very friendly SPA team ready to do their best to make a guest feel in paradise. A complimentary SPA pool was like a cherry on our cake: very relaxing and pleasant. I had a few small talks with the personnel of the hotel and I learnt the secret of the magic: the crew works 5 day week and they have time to rest and enjoy their lives. My compliments go to the management of this hotel: only happy crew can make hotel guests' experience in The Royal Blue genuinely unforgettable. We can't wait to be back to this hotel.

The hotel is extremely well located and has all the facilities you can wish. Above all the staff is extremely friendly and helpful. We have stayed there for the third time and were never disappointed, we enjoy the quietness and the marvellous views, the attentive staff and the small extra’s (fruit and sweets in the room). Also the fitness program ( very nice lady as well) is of a high quality but is never disturbing for the guests who don’t want to participate.

The new parking arrangements! They have installed solar panels ( what we appreciate!) above the parking area, but the supporting beams are so close to each other that it is almost impossible to park!

Great hotel located on the beach. Helpful staff. Nice pool area and beach. Good food options on half board.

Poor check in process - involved downloading an app and scanning a QR code then filling in details on your phone, only then to check in the traditional way. Wasted an hour. Initial room was ground floor. No privacy as balcony leads out to the pathway with no barrier so kids would run out easily - got this room changed to a first floor eventually. Pricing in room charges throughout stay unclear at check out as the bill didn’t specify or correspond to anything in particular- therefore they could have applied any charge really. Also, lifts were out of action for 3 days and nothing was done about it even though I mentioned it to the desk staff each time. Ended up carrying the kids in the buggy up and down each time.

- Staff was very friendly and at all times helpful - Beach facility and sandy sea access (super clear water) - Daily entertainment throughout the day, incl. varying programm in the evening. As hotel guests we felt the hotel management was very committed to make the stay unforgettable, through beyond expectation evening settings, such as beach parties with DJ, etc. - Daily little sweet something‘s in the room - Hotel app

- We had a hick-up on our first evening when we arrived late. The bathroom was not properly cleaned and our hairdryer was in a box filled with water. When the cleaning staff came, they took the hairdryer with them and did not bring it back. - While the hotel has been newly renovated, some older infrastructure still remain such as room AC, public hotel bathroom‘s