Brij Villa, Dalhousie (Christmas week-2023) # Customer Delight! Team at Brij Villa, Dalhousie should be hired to conduct trainings at fancy hospitality chains to understand customer delight # Pros: - Extremely courteous staff - Homely treatment and outlook - 24/7 service orientation - Colonial era signature property - Sober pastel interiors and furnishings - Unlike typical resorts* - Food portion size - Assistance with cab arrangements - Room size and room cleaning - Long stay meal inclusion package - Cosy location - Small number of rooms and guests # Well done and keep up the good work Mr.Sachin Rana, Mr.Nitin, Mr.Atul, Ms.Riya and team

# Cons: - Christmas week surge pricing - Price hikes won’t be value for money - Food spread - No buffet option - Team seemed under-staffed - *Some resort facilities missing - Garden lawn maintenance # Well done and keep up the good work Mr.Sachin Rana, Mr.Nitin, Mr.Atul, Ms.Riya and team

I have holidayed across India and abroad and I would consider Brij Villa as one of the best experiences ever. We stayed in Imperial room on 1st floor on the garden side (Room 103). I would assume that Room 101 and 103 are the best in the property overlooking the sit-out. The rooms are spacious with a heater. It also had an anteroom for dressing and cupboards as well as a spacious bathroom. The beauty of the place was it had the colonial look on the outside but modern facilities inside. However, the most important aspect of this place which made all the difference was the service. Sachin Rana and his team was spectacular and I dont think I have ever experienced a service of this level. It was personalised and homely. You could order what you want to eat for each meal and the time you want to have it. Since we were in a holiday, we decided to start the late and hence requested for breakfast to be served around 1030 and we got what we wanted at the time we wanted. Every evening we were offered nice snacks along with hot tea in the garden sit-out. Every now and then Atul (caretaker) would come and check with us if we needed anything. Who would do this in today's day and age? The team also suggested us the sightseeing to do considering it was heavy rains all around. They would provide us with big umbrella so that we can handle the rains. Point to note: Ground floor rooms are not ideal in monsoon as water from the ground makes it damp. The approach to the property is tricky as it has some sharp turns and has a steep rise and hence one needs to know hill-toe driving to climb up the steep. Avoid taking big cars as the 3 sharp turns are tough to maneuver. And lastly, Sachin and team would ensure you are fed well during the stay and hence if you are a small-eater then you are in for a trouble. All in all, it was one of the best experiences we have had in a long time.

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The room was very nice. It was warmed up . The blanket were comfortable. The food was above expectation.the chef is very talented.

It was a very cold day and the loby cant be warmed up because its an old building. But as mentioned down, the room was warmed up well..

Everything! The old rustic charm of the property, the views, the little places to sit and enjoy the sun and the views, and not to forget, the food! The staff is super helpful and will go out of their way to make you feel comfortable. There is enough and more fro everyone to do, from walking around the property to playing board games or read books. The main markets are walking distance from the property. P. S. Make it a point to try their grilled chicken sandwich.

The only thing to not like is the climb to the property from the main street. Even with a vehicle it isn't the easiest. Would be great to have some stairs from the main street to the property for people walking to the property.

Overall great staff and we got a free upgrade as the higher price room was available. Amazing decor and rooms were spacious and beautifully designed. Quite and comfortable.

I wish it was a bit cheaper. The food was very good but a bit too rich and oily.

Breakfast was superb. Sachin and his team were all very good, responsible and fast in service.

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Amazing staff, including the excellent manager Sachin who went out of their way to ensure a comfortable stay - including arranging safe transportation at night! Wonderful place, outstanding heritage house, terrific breakfast, excellent location, lovely garden with mountain views. Highly recommended-

Nice old world ambience and secluded. Nitin was a great host and the food was excellent. Great effort by the staff to keep you comfortable.

Access road a little tricky esp at night. The place is understandably a heritage property but general upkeep could be better. Room was rather small but I got a discounted rate though. I had an upstairs room but the ground floor one overlooking the garden was much nicer.

Property is good well managed , services & behaviour was awesome, u just feel like to be in ur home, highly recommended

Location, staff, food, service etc

Bathroom could be a bit better