My husband and I visited Buena Vista resort in November 2022 as a last minute getaway. From the moment we booked to our check-out, the stay was excellent. The hotel promptly confirmed our itinerary via Whatsapp upon booking and were sure to be there to assist us when we arrived. At arrival, our credit card was not working. Rather than delay our check-in, they let us check-in immediately and allowed us to troubleshoot the next morning. Rahul at reception was kind and patient while we phoned the cc company and found an alternative solution. The room itself was gorgeous. We stayed in Heritage Villa 3 and it was the most beautiful place. The pool and garden were meticulously maintained. The room was beautiful with comfortable a/c and a huge comfortable bed. The bathroom was fully marble with a lovely fixtures. Our first night, we dined at Le Gourmet restaurant. It was delicious. All the food we tried was fresh and tasty. The chef came out to ensure we had a good experience. The continental breakfast was delicious every morning (try the pastries!). The standard fair was provided each day and the service was excellent. Sutender in the restaurant was a gracious host. Minakshi from reception helped us book a car and driver for each of our excursions and helped us plan a nice itinerary for sightseeing. The hotel staff we met always were so polite, thoughtful and really took extra time to make us feel welcome. The hotel was extremely communicative via Whatsapp and really took any stress out of our travel. For example, one of our drivers did not give us a contact number with Whatsapp. I asked reception and within 5 minutes, they sent me new contact details. The spa services were also lovely. We enjoyed massages and hot tea and cookies afterwards. Though, I did not get a chance to use the heated pool inside the spa, it was beautiful and well-appointed. On our final night, we enjoyed an in-villa dinner which was brought within 30 minutes.

Cleanliness and food

The water in the private pool was a bit too cold for comfort and there were a lot of mosquitoes in the evening which made it very difficult to sit outside the room.

Honestly the photos don’t do justice to this property. It is a beautiful hotel, spread over huge acres of land and the villa’s are just out of this world. A big enough private pool (for 2), a phenomenal room with world class amenities and ample privacy. You honestly couldn’t ask for more.

I think the wifi could have been better. Not possible to work from your villa.

Nice, clean and big rooms Great toiletries provided, clean washrooms. Staff is helpful too!

- While booking no disclaimer visible showing OUTSIDE ALCOHOL IS PROHIBITED. 5 star hotels usually do not have such rules wherein you can’t have the alcohol of your choice in the rooms. - Prices mentioned in the mini bar/menu in room are not updated and the alcohol is highly overpriced. - Food is not up to the mark. Only one or two restaurants are open, other restaurants are not functional. - 100-200metres before the hotel are not meant for a luxury or sedan with low ground clearance and the road should be maintained

The room was exceptional. The amenities in the room was of top notch luxury. They gave us an early check-in as per our request. Food was delicious.

Location is bit off. But the size of property requires this kind of space so it was okay. Not ideal for travelers looking to go into city at a drop of a hat. They should certainly include breakfast buffet. At such price, guests expect a choicest spread.

The property as such is really very good and maintained well. Far from the city but worth to spend time completely here. Food delivery was quick.

Food menu was slightly over priced. Main dishes were ok. But starters, soups were over priced for the quantity served.

The Villa was spacious and pool and garden were a nice setting, food both IRD and the breakfast buffet was sumptuous

The pool could be temperature controlled

Everything. Fabulous property

Approach road

We stayed at the resort for 3 nights in Aug-end 2021. The villa was nice, spacious and comfortable. The private pool also was of decent size (i.e. not small) and me & my kids could enjoy well in the private pool. Live music performances in evening in their open air arena just makes evening Wow. The staff was courteous and ensured that our needs are met.

The hotel is very new and well appointed. The food is absolutely superb. The villas are very quiet and nicely decorated.

The road to the hotel is narrow and not very well-maintained but this is why the hotel is so quiet as there is no highway noise.