The staff were extremely helpful and friendly, especially the lady working in the restaurant in the evening. Great selection of food at breakfast and dinner, I didn’t use the facilities but did have a look and whilst a little smaller than expected they did seem quite pleasant. Room was very comfortable and very clean, the shower water was really hot but ran cooler after a little while. All in all a very nice hotel.

I guess the location is a not ideal if you want to take a walk out but it’s very central and most people use taxis or drive. The water in the shower runs very hot and takes a while to run cool enough for a shower but not really an issue.

The staff were really friendly and helpful particularly in the restaurant where the food was also great. We were able to organise excursions easily with the front desk staff who were also great.

It was really difficult to understand the wiring in the room in terms of which switch went with which lamp. It was a bit illogical in that way.

It was a very pleasant stay with very good service .Hotel staff at the front desk was very courteous and helpful.I would like to mention the name of the one of the staff members Mrs.Elizabeth.She is so awesome,very kind and compassionate.She did selfless service to my mom.My mom wasn’t feeling good .She took us to the doctor and took care of her.Best hotel to stay in Vadodara.

Room, location, breakfast, pool

Check in process is crazy. Staff are asking a tourist for a local address. How on earth is a foreign tourist supposed to provide a local address, if it's the first time I'm visiting Baroda and I don't know anyone in the city. This is the most absurd hotel check-in requirement I have ever seen. Also the process of getting a liquor permit is crazy.

The staff were exceptional. Unfortunately our room flooded at 4 am. And the night staff immediately came to help and moved our room straight away, and laundered our clothes that got wet complimentary. Would definitely recommend a stay here if ever in Vadodara.

The grand Mercure Vadodara is a beautiful property really worth the price you spend. The staff is very cooperative. Looking at the tariff rooms are simple but comfortable. Lobby is a small but beautifully decorated. Staff at reception is polite and cooperative . I like the property and I would like to stay here again

The Staff at the reception and restaurant were very friendly, excellent hospitality, the breakfast was excellent. The food was good especially breakfast. the rooms were nice.

GYM manager who was not friendly and could not honour massage time which was fixed by him. He did not apologise for his mistake. The swimming pool area was left untidy following a party night before.

Staff was nice. Specially at reception. They were very helpful and customer focused.

The hotel was smallish. But am guessing that's perhaps more to do with Big Vs Small city hotels. Am used to Metro hotels and perhaps by baroda standards this was a big sized one.

Staff members were very courteous and helpful. We were visiting Vadodara for Garba. Malini, Mr. Mahesh were very helpful in giving us all the required information. We had a great time at the hotel

Room size could have been a little bigger never less. All in

One day(6th Aug 23 Night) ala cart menu Chicken lababdar was so salty we couldnt had it and next day we three suffered from stomach upset in the morning. I infromed chief shef Mr Kamal in this regard.

Kitchen preparation should be checked before serving to Guest.