The location. Very close to the main church. The staff were excellent and communication, right from the start of booking until check out was excellent. Lovely staff who even organised a cake and sang for my husband for his birthday. Lovely people 🙂👌

There is a very confusing system of getting hot water for our showers. We did not have hot water for the 1st 2 days of our stay, and we were not aware that we had to inform housekeeping to put on a switch. But it was quickly sorted out once we complained about it. The toilet and bathroom are together, and the whole toilet gets wet when you have a shower. It's not ideal. They should have shower curtains to avoid the toilet seats getting wet.

Every staff was good and very clean hotel.

I ask about the taxi invova Trz Airport to hotel and after 2 days hotel yo Trz Airport they told me tht driver is takkng 7000 rupees yo pick up and then again 7000 rupees to drop to Airport totall its come go 14000 they told me pay all in 7000 in advance which i dint like. so i booked a taxido from google, which cost me around 4000 rupees to pick up and 4000 rupees to drop....so in 8000 rupees i made my journey drop and pic up.... My point is, please dont fool people like this asking them to pay 7000 rupees for taxi which doesn't cost tht much money

The staff was very cooperative and helpful with all our needs. The rooms are really spacious and clean with good comfortable beds. The washrooms are good with 24/7 cold and hot running water. The food was top notch and delicious. They have a separate restaurant attached to the property where you can eat separately or you also have the option for room service depending on your preference overall really loved the Stay with my family.

NA

The room was good size, lots of natural light and air. The location of the hotel near church, shopping and beach was fantastic.

There was no breakfast included in the room booking, and there were no laundry service. Also in the bathroom, the toilet and shower were not separated. This was inconvenient wen there were more than one or two people using the room. Also I was wanting two single beds but that option was not provided. I have an adult son and it was not convenient to sleep on the same bed.

The highlight of the hotel and of our stay were the outstanding service and attention we were accorded by the staff at Sri Gnana Vedha Beach Residency. One would never have imagined that a small fishing village as Velankanni is, beaides being the home of Mary, Mother of Velankanni, would showcase to the world what true hospitality is like and where one finds the true meaning of " Athithi Devo Bhava" which translates to "The Guest is our God" This Boutique Hotel is set just 50 metres from the Main Shrine of "Mother of Velankanni" from where we can easily walk and cover 4 Other Churches including the Lower & Upper Basilicas, The Morning Star Church, The NaduThitta Church.and also Mother Mary's Eternal Water Well. The Sri Gnana Vedha Guest Relations Team, led by the ever smiling & ever so courteous, Satyasheelan and ably assisted by David, Mona & other colleagues ensured that our stay at the Hotel was heavenly, with excellent Housekeeping by Sharath, who was more than simply Housekeeping.......taking care of our special needs too as we were a group of elderly guests. Our visit and Guest experience cannot be complete without a special mention of our Nutritionalist & Food Guide at the Restaurant, Sachin.......wirh the ready smile that lights up his face and makes him the early morning Sunshine that greets us every morning. Their breakfast was a sumptuous spread, changed daily, and also catering to special cuisine needs. Lunch was also an outstanding spread of local cuisine.. Special.mention must be made of the Freshness of the Fish and Seafood that was of the local daily catch of the Sea nearby. The rooms facing the Seaside, are the best in this property, reasonably spacious and well laid out toneasily accomodate a couple on double occupancy. I was impressed by the cleanliness of the room and the hygiene levels maintained within the Hotel and in the Rooms too.

The Restaurant should also provide Dinner as this is a handicap for guests who otherwise have to order food from outside places where the hygiene and one's health can be compromised.

Clean, room, inviting and friendly staff and the beautiful marble Mother of vellankanni statue in the reception. We felt very welcomed and comfortable by the staff

Communication problems. Room service Staff very friendly ready to help but do not speak English. Found it difficult to get hot water for bathing or washing on the day of arrival. Food problems, we just could not eat spicy food for breakfast, lunch and dinner and could not get any fruits to buy as supplements. Not hotels fault as most travellers are from India and enjoy spicy food. The road to the front of the hotel could be cleaner.

breakfast option is not available, very limited menu and it got over

From the check-in till check-out everything went well. Staffs at the reception and house keeping were very friendly and helpful. The room and bath room were very clean and disinfected with clear signs. Room was very comfortable and bed was also good. Breakfast was included in the room rent and it was an excellent breakfast. They were offering few things new everyday. Parking lot was available, also they have an underground parking lot. 24hrs hot water supply available.

Just one suggestion to improve the customer experience - Providing the room service bills either via email or copy with the main bill. they do get the signature when they offer the room service. it would be nice to provide the individual bills to the customer.

The location was perfect, like 2 mins walk to the church. The accomodation had covered parking. Decent size clean rooms and very helpful staff.

The food was average. Their non- veg items were good, however their veg items for breakfast were a bit disappointing, given that they share a wall with Saravana Bhavan. Its the only thing i think they need to improve on to get to a 10/10

Closer to the church and very clean. Worthy to spend and stay near church as pilgrim and also have the sea view.

Air-conditioner is not satisfactory. Also I did not utilise the opportunity of complimentary food offered as it was not organised properly and too much crowd at buffet, no free tables, staff in the restaurant didn't arrange the complimentary breakfast guest friendly.