The housekeeping and F&B staff at this hotel are exceptional. Ugi and Yola are so friendly, efficient and polite. What a credit to the hotel. The hotel is clean and tidy. The doormen are also very friendly. The rooms are also excellent value for money. Good location. Go over the road to 83 beer garden if you desire beer. Go out the building to the left down the street 30 meters by the post office if you desire coffee.

The coffee is not good. The food and drink prices are hotel standard. You can't turn right out of the hotel. Shame the pool area is 100% covered, not good if you desire sunshine.

2 things: breakfast and location. 1) I like the location, it is very close to all the hype fashion outlets and restaurants without having to go through the traffic of Dago. 2) Breakfast variation is good, they have all the basic traditional food like porridge, chicken soup, all different traditional desserts. Taste is decent, at least you can fuel up properly before starting the day

The swimming pool is pretty small and it is just beside the restaurants. Don't sit next to the swimming pool on busy hours as kids tend to splash water. Pool towels are not provided adequately so we have to ask the staff to provide us.

The beds are very comfortable, we booked three rooms and they are all nice and clean. Hot water pressure is excellent. Wifi is great and breakfast buffet has a lot of varieties. Parking is convenient under the building as long as you don't come late. There are also lots of water dispenser in the hallway, it is very handy because we can not drink from the tap.

Pool is ok but it would be nice if its bigger and not too close to the smoking area. No towels at the pool that we can use. There is always a traffic in front of the building but there is nothing you can do about it.

Location, near the city center Staffs are kind and helpful Room is comfortable and clean enough Food is tasty and lot of variations Valet parking is free of charge

Wifi sometimes off The housekeeping staff didn't clean the room well on my first night (there was still cookie crumbs under the table and they didn't wash the mugs)

The stuff was very helpful. The location was good. Room cleaning everyday.

The facility itself needs some maintenance, and the cleaning could have been better, especially the towels had some black spots on.

The hotel is super clean, very comfortable, great location and they provide water dispensers in every floor so we don't need to buy extras. You can only find in Mercure hotels!

The traffic in front of the hotel was packed after office hours. And they need to improve that pasta menu on the breakfast buffet

Walking distance to Taman Lansia park where there are a lot of street food. A lot of nice cafes in the area too, just a short drive from the hotel. Clean pool. Quite wide selection of breakfast (though average test)

Bad traffic around the hotel during weekend/holiday season

Breakfast is tasty..great location..staff is friendly

When we check in they forget to refill the bodywash and shampoo..the next day at 4.20am and 10.30 pm the fire alarm suddenly ringing in my room..it's wake up my 2 childrens..they said it because an ant in the fire alarm

location, cleanliness, friendly staff, they call me before I arrive and arrange for rooms next to each other. really appreciated

at breakfast, there was a loaf of bread with molds. perhaps it’s the dummy but it got mixed with the bread selection. but the staff was quick to remove it and all is fine.

Breakfast is fair, due to running event nearby hotel, some menu late to refill. Location is good.

Found towels were not white anymore, and some dirty spot founded. Ask for replacement.