The location which is super near to nagoya Hill mall. It has a walkway (with a guard on stand by to ensure the hotel guess safety) from the back of the hotel that leads you to nagoya Hill mall that open from 6am till 12am daily. The hotel spa was good and the therapist assigned to me has excellent. I feel so relaxed and fresh after great massage and hospitality.

The breakfast spread could have been better with more variety of local delights other than just the nasi goreng and bee hoon.

Location was great! There was a short cut to the Nagoya Mall. The stairs are no problem to use since it is only a short flight of 14 steps or so. Ambiance and rooms are clean and luxurious feeling. Staff were attentive and friendly. Breakfast is amazing since we are not expecting just western food. The rendang and local food were amazing too! It was an awesome experience that was enough for us to make this our de facto hotel when we are in Batam!

If I have to nitpick, it will be that the bathroom could do with some mould killer. Also the drying lines at the bathroom is not retracting but that is not an issue at all.

The Grand I Hotel consistently stands as the preferred choice for our friends and family when visiting Batam. With excellent facilities, pristine rooms, and a welcoming staff, it never fails to impress. The breakfast selection has notably improved since our last visit in November 2023. Simply the best!

The room carpets are in need of shampooing as they cause discomfort, with added itchiness when sitting on them.

The room service and food was excellent, the room was magnificent. There is ample space in our hotel room and the room service was fairly decent and worth every cent for money. 10/10 I would recommend the guests going to Batam to book for i Hotel if you want to have a good service from a good hotel.

The Buffet food could be better. Unfortunately the eggs that I have is undercooked. Overall still worth every penny of staying there.

Location good,clean and big space. Thanks to the staff provide a surprise delicious cake for me! Breakfast is good and have variety of choice too...

Shower gel and shampoo can provide more as a tiny set is not enough for 2person.

Rooms were very comfortable, especially the beds. Quiet, clean and spacious. Conveniently located near ferry point and also shopping centre. Staff courteous and empowered to be flexible.

Spa was closed (perhaps due to Ramadan), but they do need to cater to foreign travellers.

Really nice and clean, good buffet selections and a good location. And a beautiful pool! They even have a mini library of books you can borrow from during your stay

Nothing much really, everything was perfect

breakfast was good n layout was attractive

smell of room was nt so nice whenever entered.recommend to spray everytime after tidy room as floor have carpet n absorb water especially outside toilet n also pillow sheet also hv nt nice smell.Room that i stay hv lots of ants.

strategic location..close to everything..mall,food and massage

Location. Spacious large rooms and comfortable. Love the breakfast!!!!

Nil