I’m a vegetarian. I cannot take egg, onion and garlic. The hotel breakfast has limited vegetarian food. Lucky for us, Ms Anggita (a hotel restaurant’s staff) noticed that my wife and I are vegetarians and offered to prepare for us a nice plate of vegetarian bee hoon. We really appreciate her outstanding service. Well done, Ms Anggita! Thank you!

The bedroom slippers. They are made from paper and a thin sheet of rubber. The front portion will fold occasionally and cause us to trip. Accident may happen because of this poor quality bedroom slippers. It would be good to change them.

Staff are very friendly and helpful and the hotel room is big and spaces cleanliness is visible all around the property.

The only thing I didn't like is when I checked in the room found that the cool bar was not working needed to call the room service to get it check. They brought in another one to replace but unfortunately not working than have to call again for another replacement. The staff were helpful and got it replaced again. I think what you can do in future before letting the guest check in please check everything is working so it save us the trouble to get it fix when we check in. Otherwise everything was great!!

The staff went above and beyond! Was impressed with the service when I really needed an extra bed. Initially I was told that there was no more extra bed as all were sold out. Reception staff was very helpful and offered to help me check whether at least an extra mattress was available. It turns out that not even one mattress was available. But to my huge pleasant surprise, at 9pm+, service staff suddenly appeared with a mattress at my door!!! Thank you so much for the extra effort to make sure your guests’ stay is comfortable! 5-stars for service! No complaints about the rooms’ cleanliness.

There were very early morning prayers nearby and we were woken up at 5+am almost every morning. I wish the room with single bed could be more well furnished.

Love how it's near to malls and convenient stores. The staff in the day were super friendly and efficient. Great variety for breakfast as well.

On the first night, got stuck in the bathroom for an hour because of the faulty door... Had to break the door and went down to the lobby, told the staff about it but he said all the rooms were fully occupied and we had to wait till morning to change to another room. Got annoyed with the hairdryer as well, it will turn off automatically after 40 seconds? And have to wait for another minute or so to be able to use it again. It took me super long for my hair to dry completely.

It's one of my go to hotel when I'm in Batam. The price is a bit higher in comparison to other hotels of the same ratings. But, the breakfast spread is awesome. Spacious room with super comfy and the aircon is nice and cool. The concierge and security staff never fails to great you with a smile and help you with your bags. I love how friendly and warm everyone was.

Cons: The closet railing was a tad too high for someone who is not 5'5 feet tall. And the fixed glass partition serves no purpose. It's more of a hindrance when you're hanging your clothes.

Clean and quiet as well as the room is very spacious. The only downside is that our refrigerator is not working and the replacement unit is bigger which took up some floor space. Other than that, all good.

The location is not very convenient as there is not much eatery or restaurant around and the hotel shuttle is quite limited in frequency. When I settled the hotel stay via cash upon check-in, the staff at the check-in counter mentioned that they have no change but the change was not even prepared upon check-out time. Which means that I will have to pay more hotel cost. Since we are in the rush for the ferry departure the next day, I did not pursue further. Just felt very strange when such a big hotel did not have any change for the hotel guest.

I like the room and the breakfast got jamu and all the staff friendly..more special when we come back shopping at nite we sit at cafe got some one sing for us and we take abit rest liston to the music and drink cappuccino with family this my 2nd time book at this aston hotel..we come again with family and also can recomanded with friend..thank you Aston see you again much appreciated for attend me and my family

Admint staff very friendly and the hotel look clean when we call housekepping need coffee or extra pilow or towel very fast reply..thank you again

Hotel is fairly clean (please do not expect 100% cleanliness, your own home also not 100% clean) & rooms is big! very comfortable. Location is central hence near to all the malls by Grab/GoJek which costs only SGD 2-4 / trip. Breakfast Buffet is ok only as they have many heavy food items like rice / noodles which is more like Lunch buffet than Breakfast. Overall is still a very good place to come and stay.

The room rates on Booking.com is at least 30% higher. For all who wish to stay here, please go to their website to book instead! you have been warned. They only have 1 family room per level which means only 8 such rooms in total.

Good location, great facilities, helpful staff and close to all that you need. Rooms were spacious and clean. The breakfast buffet was great with a huge variety of options.

The only thing that was disappointing was that the thin pillows.And unable to sleep well on the 1st night due to the noise at the petrol station which happened throughout the whole night till early in the morning maybe due to the next day was a festive celebration. However on the 2nd night there was no noise at all so able to sleep well.

Checking in was smooth. Staffs are polite and attentive. Rooms are spacious and well kept. Amenities like swimming pools, gym, spa and restaurant are available. We booked 2 studio units for our family of 4 pax via Booking.com. We also requested for the 2 units to be allocated next to each other prior to check in. However, upon registration the staff had tried her best to accommodate to our request but availability was only on a smoking level units which we disagreed. The reception staff was quick enough to arrange for a staff to our rooms just after we checked in to spray with anti smoke fragrance. Wide spread of food selection for breakfast and they taste good too! Ample seatings available for dining especially during weekends where there are many guests. We will come back again to Aston in future.

The smokey cigarettes smell along the corridors and in the rooms.