So much to like about this hotel! Breakfast/food: it wasn't extensive, however, what's on offer was super tasty. We stuffed our faces with Indonesian food & fresh fruit every morning (it hit the spot). We ordered room service & used the restaurant a couple of times - the duck was lovely. Room: it was very comfortable (size, bed size, number of sockets, table space to put your belongings). The only part I had an issue with is cleanliness. On our first day, we noticed the shower had not been cleaned properly (the previous guest's dirty still remained). I think the cleaning staff need to be more vigilant in checking all areas of the room for dirt and clean more thoroughly between guest stays. Location: A few things to mention on this, as the location of the hotel is away from the main tourist area. At first, we were in shock but then started realizing how perfect the location was for us. 1. We were surrounded by Indonesians who are so polite, happy & pleasant. 2. We rented a motorbike from the hotel which was convenient & easy to book. There's a petrol pump opposite the hotel - ideal before heading off on our adventures. There's parking in front of the hotel (had peace of mind knowing the bike is kept on the hotel's premises overnight). 3. Over the weekend there's a chicken sate stall opposite the hotel - great cheap eat 4. Fresh food market and a mini-mart 1min away which had a cash machine (ATM) inside. 5. Location of the hotel allowed us to get to the main roads easily and quickly to reach Ubud or other tourist destinations. 6. As the area isn't that touristy, the prices for food, restaurants & shopping are reasonable. Customer service: The staff is so polite, attentive, proactive & pleasant.

The hotel and its room are in need of some serious refurbishment. It looks aged and tired. The bathrooms need to be retiled, updated and mastic applied more neatly to give a more professional finish.

The breakfast was quite good. I also liked the assistance from staff, they were very friendly and kind to us. Room service was also nice.

The location is not of much convenience. Because of the heavy traffic jam in the city overall, it was very hard to get to the places on a taxi cab (though if you are going to drive a bike, you might be getting quicker to the place)

Amazing customer service, we checked in at midnight and we’re still assisted as if it were 3pm. The room was nice and comfy, and the breakfast was yummy.

The bathroom in the room was a bit old, the drain in the sink was very rusted and water would drain very slowly, and the shower drain had an unpleasant smell. BUT for the price this was no big deal, everything was cleaned well and everything else was great.

I left a travel cup at the breakfast table. It was retrieved and kept in the restaurant until my return. That was great. I also appreciated the safe in the room.

I wish the refrigerator was colder. It was barely cool and there was no control to set it colder.

We are vegan.Still then I liked the options in breakfast .Staff were friendly and helpful.

Little more options in vegetarian food.

staff are great, housekeeping team also excellent. I’ve managed to use the gym too. overall excellent

Being chased for my restaurant bill even though I was staying for two weeks.

Location is the main thing I look for on this property.

Very Friendly staff and always helpfull

I cannot cancel for one last night and i didnt get my money for no having breakfast one time....becouse i paid for my breafast but i didnt go for it so i should have my money

Very professional and friendly staff. wherever you need they are willing to help.

I didn’t have time enough to find any dislike .

Central location