The staff helpfull especially when we have issue about parking fee, they solved it fast For input, please re-ensure for guest who came with 2 cars for 1 unit apt, the parking fee meet their rule since as our case the fee charged above max fare although they solved it well but to avoid this case reappear please take a serious note for that. Above that, everything was ok, the entire unit we stayed was clean and the staff also fast responsed when we had problem.

Breakfast was excellent. Staff super friendly although they did not understand the request at times. Never said no! Security was stringent and excellent'

Pool and gym/sauna a little hard to access. Location was great but street one had to walk through was a bit rough.

Huge pool, individual elevator for privacy, cooperative and helpful staffs from the very beginning, spacious room, prompt service.

Our 1 bedroom unit was not available and only let know by check-in. We got upgraded for free to a 2 bedroom (2nd bedroom locked), which was too big for a couple, hence it did not feel intimate or too comfortable.

I really enjoyed my stay at this hotel! The staff was friendly and helpful, and the room was clean and comfortable. The bed was cozy, and I slept so well. The location was great, close to everything I needed. I also loved the food and the overall atmosphere. I would definitely stay here again!

Nothing

The room is very clean and the pool is very large for the kids to swim. It also have the hot pool which is very convenient and the kids love it.

The sink in the master bedroom was clogged and for the wet area where the washing machine is located there is no place to hang the cloths after we wash it.

clean, quiet, nice atmosphere, very friendly and helpful receptionists, good location, reasonable room rates

Need to have more than 1 stove/fryer as it took too long asking for omelletes, as during bfast there were many guesses. until we finished our bfast, omelletes were not ready. Towels look not too clean because the towel color becomes not white, better if towels are replaced with new ones.

Location very good, security check incoming outgoing professional good, friendly efficient front office check-in good, facility good, the location & condition of the room allocated to me/my family was very good, clean & well maintained facility very good, beds kitchen shower hot water all functioned very well..... my family we truly enjoyed our stay, relaxing. This is my first time booking Fraser Residence and it is now in my top 3 list for choice to stay in Jakarta. Keep up the good work.

wish we could've stayed longer, but all good things must come to an end :)

I really liked this property because it’s incredibly clean and beautifully maintained. The attention to detail in the design and upkeep makes it feel both luxurious and welcoming. The space is gorgeous, with a perfect blend of modern elegance and comfort, creating a warm and inviting atmosphere.

It was perfect!

The pool is hige and great for swimming and cooling down We got an upgrade to a two bedroom appartment after tve hotel had mistanken our booking for four persons as a booking for two.

Staff are very polite, maybe a bit too much because they did not stop and Ask when they didn’tunderstand.

Great place. The suite was well equipped and very spacious. The bedroom is comfortable. The staff were very friendly and helpful, responding quickly to queries. It's nicely positioned for nearby restaurants. The pool is amazing.