Hotel staff were very helpful and friendly B00king.con are incompetent, fraudulent and will steal your money. Just book directly through the hotel to avoid issues.

Drinks were a little expensive. B00king.con are incompetent, fraudulent and will steal your money. Just book directly through the hotel to avoid issues

Gran Mahakam has always been my preferred hotel whenever I am in Jakarta since the past 20 years. I must say the hotel management has done a great job keeping the premise in an exquisite condition as long as I could remember. The breakfast spread although not extensive, has always been excellent. Staff was attentive and always helpful, and the strategic location with close proximity to Plaza Blok M and MRT makes it convenient to move around. I always take advantage to have my regular morning run at the park near the hotel (which I don't get to do if I stay at other city hotels). The gym is located at P1, albeit small but good enough for a quick workout. There is also this superb eatery called Ayam Bakar Ganthari which serves superb grilled chicken with rice, a mere 200m away from the hotel (must try).

There are only two elevators from the lobby to the rooms, so waiting time could be frustrating especially when there are events taking place at the ballroom located on the 2nd floor (on most weekends). Noises from outside (at night) could disrupt your peaceful sleep, especially if your room is facing the roadside. For light sleepers, you might want to consider getting the room facing the back of the hotel for quieter ambience. The hotel used to put welcome fruits in the room with a welcome note, but they no longer do so. These little things make a difference, especially to returning guests.

Charming and well appointed small hotel This hotel exceeded my expectations. The building is well maintained, and the lobby while small is elegantly appointed. Rooms are of a good size, and all of the amenities required for business travel were available. The staff are super friendly, well trained and helpful. The Japanese restaurant Aoki provides very fresh and well presented sashimi and dishes. The cafe is less nice and breakfast dismal. Dairy intolerant folk - note there is no alternative soy, oat or almond milk offered. It would be a great improvement if at least one of those were put on the menu.

The cafe is less nice and breakfast dismal. Dairy intolerant folk - note there is no alternative soy, oat or almond milk offered. It would be a great improvement if at least one of those were put on the menu.

Gran Mahakam has always been my place of stay whenever I am in town, and it feels great to be back here post COVID-19. I last stayed over in 2019. This time my wife and I stayed for 4 nights, and I must applaud the management to keep the hotel in a mint, exquisite condition, particularly post pandemic era. The ambience felt exactly the same the last time I visited, the staff always helpful and obliging. Breakfast is always something I look forward to every morning. The bed was very comfy and among the best ones I have been in. A truly memorable stay.

There was a clearly visible spot of dirt on the carpet in the room right in front of the TV cabinet which could have easily being cleaned by the houskeeping. The TV is dated and needs to be replaced. The laundry I sent for cleaning was supposed to be returned at night on the same day but I never got them, instead I had to call and asked for it (which I think was not necessary) the next morning.

Very comfortable, clean hotel with good facilities. Included buffet breakfast was excellent.

I was only there one night but I thought the room service meal I ordered was overpriced and not very good quality. Also, very limited options for those who do not eat meat. Rooms facing the street do get traffic noise at night - I had read this in reviews but forgot to specify a room not fronting the street when I booked. However, I didn't have any trouble sleeping as I was very tired.

I definitely enjoyed yet another stay in Hotel Gran Mahakam, for me the place to go to when I am in Jakarata. The service of the personel is beyond expectations, this made my stay to be very comfortable.

Nothing to report or to notice in this field.

Excellent hotel, beautifully decorated and the staff where very friendly and exceptionally helpful. The was great as was the massage. We highly recommend this hotel and would stay here again, Fiona and Trevor

The only thing we could fault is lack of vegan or vegetarian food options in the restaurant. We therefore only ate breakfast at the hotel. The only options were fruit and salad at breakfast! However they were kind enough to make us a vegetable soup for breakfast.

Welcome drink available when we arrived. Various breakfast menu and delicious but a little bit crowdid. Staff are all helpful and friendly. We had dinner at Le Grand and the menu are also very good. Swimmping pool at rooftop with city view. Interior of lobby and room is very unique, very cozy.

Traffic jam around the hotel during Saturday night.

Everything at this hotel is great....rooms are nice... staff is great, location very good. The only thing I dont like is that all the staff still wearing a mask. This makes contact with these nice people very unpersonal. Covid is over!

You can directly go to the room from the car park without going through the lobby. Staff were super polite and friendly. Room is big enough for a couple, bed was very comfy. Centrally located, close to restaurants, easy to get public transports.

None