The feel of granite/ marble building which new hotels lack of. The warmth of staffs greeting upon entering the hotel. Rooms were huge (Executive King & Family Room). Bathroom has a huge tub & shower. Breakfast spread was awesome, full of Indonesian, Western & Eastern choices. The tea selection & coffee were wonderful. It's a pity only had a day of breakfast since it's Ramadhan on our 2nd day. We tried the DimSum Buffet and it was the great ever DimSum Buffet. Thank you Sango Hotel Management for a wonderful hotel.

To F&B Dept. dessert cups should be avoided. To Maintenance, cracks on wall/floor to pay more attention.

Loved the room. A nice size and especially loved having both a bath and a shower. The breakfasts were lovely with a lot of choice for both asian and european styles. The staff were all very helpful. The pool is lovely but needs a little bit of maintenance, has some tiles that have come off, but we still enjoyed it. The spa was lovely and the sauna was great too.

The bed in the room was really comfortable but the pillows were not, both myself and my husband got sore necks. the last night we were there we also had an intermittent problem with the electric where my cpap machine went off?

I love the room and how wide the room since I chose Bulgari Suite with the floor was almost on the top so the view was wonderful as well. The food I chose also taste delicious. I refer to their menu "Nasi Goreng Sultan" and "Tempe Mendoan"

Feels like the style were a bit odd for me but for my wife she likes it.

Location giant room personnel large verity of food swimming pool gym very helpful nice and professional personnel convenient parking right in front of the hotel but traffic most l like the MANAGER OF THE HOTEL MONICA. I think if not her if she wouldn’t be there that hotel wouldn’t be as is now. So bravo Monica you’re the best

Nothing’s there you can’t like it

Everything was good , possibly not 5 star

Hotel carpets were shoddy , cracks in the roof and water damage in our room , moved a chair to a better position and the floor was filthy underneath so have to wonder about the cleaning

I like the service from front office Ms.Angel n Ms. Vita full help me to prepare my mother's bday. The foods n snacks are delicious. The swimming polls are awsome....my family love the pools.

The first time when cek in, I give a note that I request the room n floor free smoking area because I bring my little son n baby girl ...but I got the floor not free smoking area. I went to FO and asked to change room, the staffs very helpfull.

All is good. The breakfast was excellent. The room itself was amazing. The environment itself does the wonder despite being situated by the busy roads. My colleagues and I enjoyed the stay even though we stayed only for a night. Would definitely come and stay at the hotel in the future.

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very good breakfast and the pool was ok.

personal special security personnel. I förget my mobile in the taxi but they try to find it , and the taxi driver came and return back to me. Thank you so much.

Pleasant staff. Good breakfast

I had emailed to give my partner access to the room.as I was 3 hours later. She was not happy.

The hotel is big enough, and the staff is very friendly and kind. Easily reachable from the airport, they provided car services with very short pre-advice.

The variety of the breakfast.