The staff were exceedingly kind, cheerful, and well-mannered. Though some members of staff spoke little or no English, they were still always polite and made sure to fetch someone more fluent in English to assist us during our stay. Notices from management left in the rooms always included English translations, the rooms were big, bright, and clean, with great views of the pools and the mountains in the distance. The food was amazing, especially the breakfast buffet - I can't recommend it enough!

The rooms were very clean, but I did find a few tiny bugs crawling around the bathroom counter, coming from a hole near the sink.

The location - far away from the noise and the property. The villa we stayed in was very pretty and so comfortable. The design of the villa was superb and the surroundings were peaceful.

1.The daily cleaning could be better. The whirlpool was not properly cleaned between uses and the water feature in front of the villa also could have been cleaned better. 2. On one day the dirty towels were taken away but not refreshed with clean ones. 3. There was a kitchen in our villa and utensils were supposed to be available on request. We asked for 1 pan but never got it.

As always the staff were super friendly and helpful, the food is great, and it's close to the city. We accidentally left something in our room but after calling them they said they'd hold on to it until we can get back there to collect it.

There were little things off about the room compared to other times I have stayed there: the bathroom seemed darker (maybe to do with the light placement), the hairdryer only worked for a minute or two until it cut itself off, the towel rail was wobbling out of the wall

We stayed in a Bliq villa which was roomy and comfortable with impeccable housekeeping standards - a great place for families to hang out and be together. At the main hotel, the kids really enjoyed both outdoor pools and the water slide. Poolside dining both for daily lunches and Saturday evening bbq with live music performance were very good and reasonably priced.

Due to the heavy volume of MICE business, the two front office staff are totally overwhelmed and the check-in/ check-out experience for independent travellers is therefore chaotic. In our bedrooms, the bedsheets and bath towels were threadbare and well past their use-by dates, although the beds themselves remain very comfortable. In conclusion, despite the excellent business the hotel seems to be doing, there is too much emphasis on cost-saving.

the pool is super clean. the room is clean, the facilities are very satisfying. The environment is green, very convenient to have some exercise. I also enjoyed the fitness center! Overall, I really like this hotel!

I think everything is great, despite the location is quite far from the main road. But actually that is what I am looking for as I am looking for a quiet place to have some rest.

This was the first time my wife and I have stayed at this hotel. What a lovely hotel, off the main road, so nice and peaceful. The staff were excellent. A great swimming pool. The breakfast was one of the best we have ever had at a hotel.

What can I say, we all have different likes and dislikes, for us this was one of the best hotels we have ever stayed at.

I could say this is one of the best comfy hotel. Very Indonesian hotel: great swimming pools, surrounded by palms and green trees, staffs very griendly, nice rooms and very quiet place far from the crowded street. Perfect for to have a relaxing holiday.

A total value for money package. Everything you want from a hotel, you will get here top notch. The room is sparkling clean, food was amazing and every time you meet any staff, he/she will make your day with a bright smile.

Brekfest was in Indonesian style. Sorry - I do not like. Room was nice, comfortable, very clean. Very nice massages in the SPA.

Not many Europian food in restorant. Pool was not working two days.

The 2-bedroom villa is excellent choice and value for family and friends travelling together. The design is excellent with plenty of privacy.

Everything about the villa is great.....