Top class hotel. The staff is great, attentive, polite and very nice and professional. The facilities are amazing, the pool is good, the gym has everything you need, the spa service is also amazing! The food options are also very good, I tried the Japanese restaurant and it was amazing! The room size is also spacious, the bed was extremely comfortable, it is clean and tidy. I loved my stay at the Shangri La and hope I can comw back soon!!!

Only comment is that breakfast in my opinion, has a lot of Indonesian and Chinese food, and is lacking a bit of options for Continental breakfast type of people.

The room is nice.

For suite room guess, you should provide special car parking space or free vallet. The electric socket in the Bali suite is very troublesome. Luckily I bring my Swiss knife to deal with this unfamiliar socket. Sure I prepared to deal with international electric socket when I go a broad, but it is not a pleasant surprise to find this 3 head electric socket in a hotel room in Indonesia. You should replace this with 2 head electric socket like any other place in Indonesia, because..... your hotel is in Indonesia... Right??? 😁😁😁 The brekfast menu in executive lounge is too limited. When we try for welcome drink/cocktail at arrival, the pastry/ cookies already gone. Only coffee available The staff are very friendly and helpful.

Excellent breakfast, comfortable room. We booked a Horizon room, with gave us access to the comfortable lounge on the 12th floor. The hotel has a very spacious lobby that was a pleasure to spend time in and receive our visitors. The swimming pool, in the garden behind the hotel, is larger than most hotel pools.

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Hospitality of the staffs. Large lobby area though smoking is still allowed. Cleanliness

Gym area, strength equipment should be renewed. Changing room, including shower , sauna , jacuzzi have been outdated should be renovated.

Breakfast was good, room was clean and comfortable and the ambience was very nice overall in the hotel

Pool area and set up looks outdated. Gym also could use some modernization (better move to pool area rather than closed area.

Breakfast was good but do have room for improvement especially the quality of food.

The quality of food served during breakfast could be of a higher standard.

The pool staffs cum life guards are very friendly and they are really there to watch over us especially those with kids. They deserve a thumbs up. The pool has water slides for the kids to really enjoy. The room service...surprisingly the food is delicious than most of the 5* hotel The breakfast is excellent. That's I believe the signature of Shangrila. Everywhere we go with Shang, breakfast is always sumptuous. The room is great! Love the pillow and bed.

Check in may take longer but bearable as there is additional covid-19 protocol we need to fill in that may take up extra time and many people are checking in at that time as well with just 2 counters.

Pool area was great and the rooms comfortable - the lobby was huge!

Restaurants expensive and the quality not reflected in the price

Location looks to be a bit old. Certain areas need a face lift

My son was only 13 years and they charged 354K for breakfast. I stayed in a good hotel in Malang prior to this and they charged only 75K

The best Shangri-la design. True Shangri-la smell. Wonderful staff. Very nice pool area and restaurants. The best price for Shangri-la.

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