1) the interior design is outstanding modern mixed with traditional with old army bikes ! outstanding ! 2) the food was excellent 3) the personnel is very professional 4) everybody speaks at list 2 foreign languages 5) the matress was like a cloud 6) the gym is very complex and the latest type of machines 7) it has 1 inside and 2 huge outside thermal swimming pools 8) pool inside and outside bar 9) very well taken care of garden 10) traditional food and vegan choices 11) health club is amazing : all types of massages , specific thermal water therapies,hairdresser, manicure , pedicure …. 12) there are two restaurants within the hotel. One is very elegant and one is near the pool. 13)  every night in the hotel bar. There are very nice events with live music and the light in the night and a good thing is that you can’t hear it at the floor above, so you can rest in peace 14)  The owner is always present in the hotel and you can talk to him directly about anything you like this is very reassuring.

poor tv choices, no netflix or you tube connection . hdmi of the tv not functional .

Overall the property is beautiful and well kept. In my opinion The best parts are the pools, spa and lounge. The cave room with real snow and the large sauna were my absolute favorites. We were there in the summer and it wasn't too crowded with enough space to relax and enjoy the different saunas and pools. The steam area and the sauna are mix naked areas, we really enjoyed it, but some people didn’t. Something to take in consideration if you want to enjoy this areas.

When we asked at the reception what the rules of good behavior were in the sauna and steam bath area we received some incorrect information which created some confusion regarding nudity. NB most of the spa area is a nude mixed area, if you have problems with this do not use those areas. It would be nice if the rules were respected by everyone who uses the facilities. Perhaps more attention to the music selection in the spa area could make the whole experience more relaxing. Outside the meals time, not to much to eat. In the room not too much toiletries to be a 5stars hotel For the price I was aspect something more.

The wellness was truly extraordinary

staff language skills could be more practical! the dinner is still going on when the staff is already clearing away the offerings!this is unusual at least in 5 stars

I have been to many hotels around the world but this one is the best. High class in everything , absolutely excellent.

Nothing to complain about but their laundry service provider is closed over Saturday-Monday which makes it difficult to plan if you stay for a week

Just fantastic place for everything

The only perfect place on the Planet - you need to make francising

Facilities

You can’t bring under 16 yo

Everything - spacious and nicely designed rooms, fabulous breakfast, great thermal water pools, professional and friendly staff, overall attention to the details

SPA area, good breakfast, parking place

When we arrived we had to wait in line 15min for check-in that was supposed to be at 14. Than very unprofessional receptionist informed us that room will be available after 15.30, that for me for this price is unacceptable. When I started to notice it, nobody was taking seriously our dissatisfaction. Only when I clearly requested to speak with a manager, we started speaking with receptionist's supervisor that offered us a junior suite room available immediately, but overall we arrived to the hotel few minutes after 14, and we entered room only before 16.00 (we lost more than one hour). Room was nice, but for sure not at the level of 5star luxury hotel (only basic cosmetics without things like cotton pad), very poor hairdryer, no free water to drink. SPA very nice, but a lot of noise in the relax zone and we had to wait in the line to enter to sauna. Overall in the luxurious hotel this situation shouldn't happen, and even if we got a junior suite, we lost time that we wanted to spend in SPA