I loved the grounds, the pool area, the access to the sea, the facilities but the staff get my top and full marks. From Emanuele and the girls at breakfast to Baldo at the pool and all of the rest of the team including those at the reception,and concierge desk. They were always there to help with a smile, suggesting, going out of their way, advise and reassure that you are being looked after in the best possible way. This is a gem in Acireale and a place to go back to.

Given that the hotel is 10 mins away from the centre by car, a shuttle taking you to centre would be a big help. A kettle or coffee machine in the room is a given and would be expected from a 4 star hotel. I also suggest the addition of Body Lotion to accompany the basic soap and body wash provided.

It’s a beautiful place in front the sea, the location the service, the room and special the kind Paula who were very helpful when the flight was canceled; her assertive advice in order to handle the situation I was experimented made me so relaxing and have a good time in Santa Tecla Palace. Thanks Paula I won’t forget your beautiful soul. Also I want to write about the awesomest Federico and Alessandro in the Bar, they made our night before to leave Santa Tecla as a beautiful farewell, all the drinks we drunk were well and delicious prepared, we know flavors from Sicily and we enjoyed with gratitude for the great moments we had.

Breakfast

Lovely hotel and pool. Very clean, great wifi and air con. Plenty of sun beds. Good bar service. Access to the sea and some paddle boarding and snorkelling activities were available. Friendly and helpful staff.

No kettle in room. Too much reliance on plastics generally I.e. plastic-wrapped plastic cups, paper cups at breakfast instead of glasses, plastic spoons with ice cream in plastic pots. Even though there was a notice in the room about reusing towels, they were changed every day when they didn’t need to be and we had hung ours up for reuse. Although it’s not the hotel’s fault, there was very little in the surrounding area. We love to walk but there are no pavements next to the busy road so you take your life in your hands every time you go out. Restaurant menu in the evening a bit limited.

Beautiful setting right by the sea. Good restaurant. Infinity pool.

I booked 3 deluxe rooms with sea view. One of the rooms (216) had an amazing full view of the bay but the other two rooms (205 and 206) had a side view overlooking not just the sea but a car parking area. It is worth confirming where your room is situated. Plastic cups in the rooms for a 4 star hotel? These are very bad for the environment and I would have expected glass. The breakfast was mediocre and needs to be improved.

The hotel facilities were very nice, the lobby was great. The pool was also very unique with that wonderful view. The staff was very friendly and helpful. We enjoyed the breakfast and dinner very much.

The room could use a bit of maintenance. There was damage to one of the walls, the paint was chipped, the shower faucet was loose, the terrace doors did not lock. We thought we were getting a double bed but we got two single beds put together. This solution may seem suitable but it is uncomfortable to have the gap between the beds, even if there is a bedsheet covering it. This made the beds uncomfortable.

It was a quiet hotel, apart from a couple of business conventions that they were hosting. They didn't interfere with our stay. The staff were friendly and helpful, the pool area and the hotel itself were great. It was clean and well presented, There was always a sunbed available, the pool and sea were lovely.

There are few areas where you can see that the hotel needs a little tlc, but again this didn't interefere with or impact on our holiday., I would have liked a larger choice of snacks at the bar for lunch and different menu for lunch vs dinner for variety, but again.. we had a car and travelled to places like Capo Mulini (10-15 drive) or Pizzeria La Vela (4mins away) to experience the local cuisine. The location of the hotel, isn't near a local sandy beach or loads of tavernas, but as we had hired a car from the airport and selected this hotel because for it's location mid-way along the east coast, meaning our trips (south) into Catania & Syracuse and (north) to Toarmina or Etna were equi-distant.

The stuff was great, thanks to Emanuel for help and conversations. The swimming pool was great, it has sea water, a lot of sunbeds, access to the sea. The breakfast area is really beautiful, also there were the bar and nice restaurant. And kinds big parking lot

There weren't enough lights in the room

Good size rooms, excellent bathroom - high level of cleanliness, Magnificent infinity pool, decent enough breakfast.

Sun beds uncomfortable, cats meowing around the restaurant area (incidentally the food is really good here)! Atmosphere - not terribly busy, although this was properly down to the closure of Catania airport ?

Everything was OK. But it is a mass hotel. Well located for a visit to my customer. Breakfast was OK.

After the visit to my customer I wanted to have a swim in the sea and I was not allowed anymore. They simply pulled up the stairs.

Swimming in a lovely pool and ability to swim in the sea. Allowing us to leave our bags on the last day as we had a late night flight. Parking available.

Breakfast, same every day for 6 days, but at least you could eat as much as you needed. A little isolated, have to drive most of time.