The place is absolutely beautiful. The staff is extremely helpful and tend to your every need. We had massages in our rooms and even those were absolutely divine. The pool is beautiful (it does need some maintenance unfortunately) but still beautiful and we enjoyed every second of it. We spent all our evenings in the beautiful terrace looking at the etna. The buffet was good too. However the front desk's staff were absolutely amazing and helpful. Thank you. I like the smell of the essential oil that greets you in the common areas. All common areas were exceptionally clean.

The ants and the mosquitoes. Unfortunately found ants in d bathroom and even on our bed. The bathroom (or our bathroom needs some tlc or even total redoing) The mosquitoes are horrible, make sure you take repellant with you (they do provide the plug in electric mat machine but no mats for it) The food prices! While I found the hotel and even the massage reasonably priced I cannot say the same about food and beverages on site. It would have been nice to have a kettle in our room! The room ac! Please don't let this be centrally controlled no more or provide fans for guests.

The location was great, the breakfast was delicious, the pool fabulous and the value for money.

The staff didn’t tell us anything at check in, ie. breakfast and restaurant times. whilst the staff present were helpful it did feel like they were under staffed. that said we would definitely stay again.

Rooms were lovely, and comfortable beds Large balcony on superior room with plenty of outdoor furniture. All kept very clean. Brilliant pool - very deep at the deep end. Not too busy. Very clean but not chloriney. Comfy beds around. Perfect! Opposite the beach, short walk to beach club where the hotel pays for you to have a lounger and umbrella (really nice one). Quiet private section of beach. Events here in the evening. A short 15 min Lime (rented scooter via the Lime app), which if you bulk buy minutes on its quite cheap, but taxis are very expensive. €25 minimum (large taxi). Great WiFi

There was an old man touching himself and taking photos and videos of all the women. We told staff, and they initially didn’t believe us. But after a few hours they checked his phone and kicked him out the pool. On our booking confirmation, it didn’t mention breakfast. We asked when we checked in, and they confirmed we had breakfast included. Then, when we checked out it was this huge ordeal because they were trying to charge us hundreds of £, saying breakfast wasn’t included. Despite the other receptionist being honest and admitting she had said it was, never being told a cost of given a bill before this point. Eventually, they did take it off, but our taxi had left at this point. Having been delayed about 50 mins we almost missed our flight. Plus the hotel’s taxi cost €50

nice pool and surroundings. they have a deal with the Lido in front so we could use the beach chairs and umbrellas. they were flexible with check in and check out hours which really helped when traveling with a toddler. it’s not a 5 star hotel, more like a 4.

There’s an absurd amount of mosquitoes!! the prices at the pool bar and restaurant are a bit too high (€7 for a small beer), the Wi-Fi doesn’t work (connection is weak and keeps dropping).

The rooms were I incredibly clean, and the cleaning staff are all both lovely and fastidious. The pool area is comfortable and well maintained. There’s a private section of beach just over the road, and the restaurant and cocktail bar are both excellent. The staff were all very accommodating and couldn’t do enough to ensure we had a pleasant stay. There are extensive grounds to the rear which are lovely for a morning/evening walk.

The restaurant is expensive for the portion sizes, but the food is lovely. The property is a short walk into the centre of town, but the roads are busy and often there are no pavements. Be prepared to take taxis.

Very knowledgeable and helpful staff, we were warmly welcomed and instructed. Rooms cleaned every morning at breakfast. Great space with pool and bar and intimate restaurant with live concerts.

We had a little trouble with the setting of the air conditioning, which was automatically turned on every few minutes, and the lighting, but this was resolved very quickly through the service person.

truly amazing staff & can’t understand why it has such low score on booking.com as we found it a true 5 star experience. we celebrated our 30th wedding anniversary here & romantic dinner at their SUM restaurant was delicious with fab music.

Andrea at the pool bar was exceptional & the reception staff very helpful (Guiseppe). breakfast was absolutely first class & Sara our waitress was great. we will be back for sure!

Our stay was very nice, the hotel was very peaceful and quiet. Staff was very nice and helpful. Breakfast quite good with the sea view at the terrace - good coffee, tasty fruits and pastries. Beautiful courtyard, very green and very clean, also very nice and pleasant music playing at all spaces of the courtyard - near the pool and the rest. And the Sea so close by, across the street with very good beach club available included in the room rate.

Location is tops, close to the airport and noise proofing is perfect. Dinner is lovely with live music and great ambiance. Had a sweet surprise for my birthday celebration, what a delightful gesture, BIG thank you!

The breakfast room offered views of Mt Etna. Nonetheless it was noisy, wish it was in an outdoor space so the noise pollution was not contained in the room. The staff however tried their absolute best to make us comfortable, kudos to the team, especially the manager.

This is the sixth Time, we booked to Romano Palace. First and second Time we travelled as a couple, Than as a family. The hotel room was excellent again, the garden is beautiful. The very lovely staff always make us feel the Best. Thank You Chiara ( the beautiful and helpful Lady at the registration desk, and Simon (the Best concierge ever) for the very-wellcomed arriving. We were so happy to meet Sarah again in the restaurant. We see her working always with a smile on her face even in the middle of the Covid situation before. She solve everything, we feel like in family when we meet her. She is an iconic person of the Romano Palace! Our room for this Time is faced to a beautiful hidden garden piece, there were were a huge “life-tree” inside the little terrace garden. It looks like living in a fairy Tell. Thank You!

Nothing.