The staff is amazing, trying to make your life as easy as possible, including soya milk cappuccino :) The bar and garden area are very relaxing. The hotel restaurant serves good food. The property is very clean as well.

A few quirks. Quite a long wait for a hot water to appear when the hotel is busy, the bathroom needs a little modernisation. The weirdest thing is breakfast arrangements; we were told only to eat breakfast on the right, unlit part of the room because staff was already preparing the nicer part for dinner at 8am (the whole week). The city where the hotel is located is a bit dead now, but it’s in good proximity to other places of interest and still has some excellent restaurants at a lot better prices than for similar quality of food in other Tuscan towns!

Friendly staff, great location, clean and comfortable rooms, excellent breakfast, free parking, nice pool and spa area, and really close to the Chianciano thermal baths. Would definitely stay in this hotel again in the future.

The hotel's restaurant is really good for lunch, with a varied menu from which to choose. Unfortunately it's not the same for dinner. The hotel's restaurant provides a very limited menu for dinner and, despite the fact that the food was actually really good, the portions were quite small. Fortunately, there are other restaurants in the area that provide better options for dinner.

Stayed the night on transit. Free car parking is available underground (good to be away from the brutal summer sun!). The bedroom was large and bed was very comfortable. Rooms and ensuite bathroom is clean. The room I stayed in the bathroom was notably dating (I'd guess 15 years+ maybe?) though perfectly adequate. The spa is very nice with pool, jacuzzi, steam room, sauna and relaxing room where you have various water and apples/fruit available to you. On arrival, you request a dressing gown and flip flops for he spa/outdoor swimming pool. You need to return the gown and get a "return card" otherwise you will get stung for the dressing gown! Breakfast was plentiful, some hot foods (sausages, eggs) a large selection of continental (pastries, cold meats, bread) and fruit. Hot drinks was ordered from the counter.

Not much to detract, there is a balcony in the room I stayed in but it was permanently shaded. I could not find an English speaking channel on the TV, though a TV guide might have helped here!

Very professional and friendly staff. The organisation of the structure and the availability and courtesy of the staff are worth a second visit here. A special thanks to Stefania and Francesco who made this stay even more pleasant.

Few features in the spa were not working

Spa. Massage and reflexology. Excellent food In restaurant. Excellent wine list.Friendly, efficient staff at front desk, restaurant and spa. Convenient location for shopping.

No English language TV. I especially like BBC News international.

They offered a free breakfast- it was super!!! The spa they offered was great, however we needed to leave. Evening management greeted up at 10pm. Super and he was very nice too.

The drying towel rack in the bathroom didn't work which wasn't fun.

We had a very pleasant 3 nights in this property. Very clean, Staff excellent, nothing was a problem. Lovely outdoor pool with bar. Breakfast excellent. Would love to return.

The staff was really friendly and helpful. Thre rooms we stayed were nice, with large comfortable beds. They were cleaned every day. The bedrooms needs renovation for sure, as they are a bit out of date. For breakfast we expected something more. For those who like sweet breakfast it was enough, with yoghurt, croissants and cakes. But for others only scrambled eggs(overdone), becon, wurstel and some ham, cheese and salami. No vegetables at all. Coffee-excellent. Nice swimming pool outdoor with some beds and a bar. Close to places we wanted to see.

Instead of baths in the bathrooms it's better to make showers. It's not a pleasant thing to have a bath in them, they seems to be old and not really clean.

They could have some vegetables on the buffet for the breakfast. Also, the entire atmosphere of the restaurant can be improved by some decoration, music…

location, having huge parking, huge beds, very well equipped bath, nice breakfast

long waiting for check in but it was probably because of holidays and many guests to manage in such a big hotel