Absolutely stunning location and wonderful views. Loved it and can't wait to go back. Such an interesting and idiosyncratic building, great fun to explore, super staff, in a really lovely town. Parking is not easy - we parked outside the city walls and walked, but being a hotel guest effectively gets you a night's parking permit within the town, if you dare to negotiate the medieval maze of streets!

The village clock chimed every 15 minutes throughout the night: if this is going to disturb you, bring ear plugs. I put the aircon on at 7am and the white noise from that drowned out the clock noise though, so this is also a useful tip!

One of a kind property, lovely courtyards, great view. Hard working staff, and a good breakfast included. I had a back flare up on the date of our planned departure, and was unable to drive. The staff were able to extend our stay another night. The location was great!

There are a lot of stairs to reach the check-in from the street level. From there, an elevator was available. Be prepared for the bell tower in the piazza to chime every 15 mins. ;) Driving in Gubbio is not for the faint of heart! Free parking was available, but was a bit of a walk to reach.

This is a strikingly attractive hotel in the centre of Gubbio with several well kept and attractive gardens at different levels. The view from our balcony was magnificent and the room itself was very well furnished. The staff were without exception helpful and efficient.

The bathroom was attractive to look at but the old-fashioned shower in the bath did not work as well as it should have done. Breakfast on the balcony was very pleasant, but the coffee was tepid and bitter and the pastries were not particularly tasty.

Charming family run property in enchanting Gubbio. Loved staying at this historical hotel amidst narrow medieval streets. Rooms are comfortable and well appointed. You will feel like you are in a storybook - so many beautiful gardens and terraces. I really did not want to leave!

A/C did not work in one of our rooms unfortunately. We had second breakfast seating and many items had been picked over and were not replenished.

Amazing location, right beside the Palazzo Sri Consoli in Gubbio with its stunning views. Staff are wonderful; friendly and helpful, especially Olga who served us apperitivi on the squre, even moving the chairs and table into the sun. The room was spotlessly clean and excellent value for money. Really fabulous stay.

If you arrive by car it’s tricky to find if you trust Google maps. You need to carefully read the instructions beforehand.

loved the gardens both on the reception floor and 3 rd floor / Peter at reception was most helpful with getting us settled upon arrival and arranging for drinks in the garden !our room had a lovely old world feel, large bathroom , lovely large window that opened onto Gubbio , comfortable bed and small fridge in the room ! Nice breakfast and enjoyed having breakfast in the Square.

that reception was not at street level - a bit confusing when first checking in !

Peter was gracious, helpful, hospitable. Amin was very helpful, accommodating and cheerful. He secured ice packs for my problem knee three times. All staff were friendly. My on daughter had a wonderful suite (402) with balcony where we enjoyed breakfast twice.

Air conditioning in 404 was not very efficient.

Unbeatable location and helpful/friendly staff. Comfortable rooms, good breakfast

It was a bit hard to get to the hotel because the road was closed and the GPS didn’t show an alternate route. It would have been helpful to know beforehand that roads could be closed and to have the alternate routes as we had to park at the lower part of the town and get up to request instructions to get there via another route (if that happens to you take your car to the Funivia parking and you can then walk 3 mins to get to the hotel)

The location and the Relais building itself are beyond wonderful. The courtyard and garden at the hotel are beautiful, peaceful spots - the 'giardino pensile' emphasises the hotel's origins as part of the ducal palace; the decor is sympathetic and the staff warm and welcoming.

It would have been lovely to have had breakfast in the courtyard garden, but this wasn't straightforward to arrange.

Bed was very comfortable and the view from our room was unbelievable! Yes, the hotel is located right near the bells, but we slept right through them. Breakfast was great, and everyone of the staff we met was super friendly and helpful. Peter at check in and Amir the bellman were both helpful. The hotel is a bit of a maze, and full of cool old furniture and decor, it’s really charming. The outdoor garden spaces were not really in use yet as the weather was just warming up but they looked great.