This hotel was wonderful and far exceeded our expectations. It was really more of a resort than hotel. It had multiple pools, tennis courts, a very short walk to the beach, a spa, a restaurant, several bars, large hotel rooms and bathrooms that included daily cleaning, amazing views and a great staff. We had multiple beautiful places we could relax at, a full homemade breakfast every morning that was included with the room and great views with great sunsets, We could walk to many different restaurants and the staff took care of all our requests, even those requested before we arrived. I really can't say enough wonderful things about our experience at this beautiful hotel. The hotel even set us up with a driver to take us to meet our Italian relatives.

A little bit difficult to get into downtown Palermo from the hotel. The spa was very difficult to reach to make an appointment and although the staff was wonderful, the pedicure was not. But with that said we had a awesome experience staying at Saracen Sands Hotel & Congress Centre.

Free parking. A lot of room to park. If there is a conference and the closest parking lot is fully taken, there is one more across the street. There are pools. (Although not officially open at the beginning of May, full of water and can be taken for a swim even now.) Really close to a very good sandy beach. Very good dinner. In spring it was a la carte. Silent new fridge in the room. Great bathroom with a bide. No noise from the street.

Very thin walls. If there is anything going on in the hallway or next doors, it seems like it is happening in your own room. Usually very noisy till midnight and after 8 am - you can't really decide to miss breakfast and sleep in - incredibly noisy. No ventilation in bathroom. Window opens to the rooftop - view is bare concrete. No tea kettle in the room. Bad hair dryer - hardly works, but works. Bad breakfast. Mostly just sweets - pound cakes, croissants, cookies. Salty meals included just the very essentials - omelette, bacon, sausage, boiled eggs as warm meals and cold meals had one type of salami, ham and cheese each. Old furniture. Creaky and from the last century. (But the rooms themselves are renovated and fresh.)

The hotel was only 15 minutes from the airport. By train and by taxi. We did a late check in and therefore we missed the ending meal. Cold food was left in our room at our request. The hotel was very clean. Staff constantly working. It had its own sandy beach which was extremely clean. We were given our own chaise lounges and umbrella for the amount of days we stayed. The meals throughout the day was open buffet with red or white table wine at lunch and dinner. The staff were very friendly and helpful. There was a group of young entertainers which entertained us for over an hour in the morning, afternoon and evening.

It would have been easier if at mealtimes the name of the delicious meals were written near the serving dishes, so that we knew what we were eating. The entertainers at night only spoke Italian and we are unable to follow the entertainment. But then again, most of the guests were Italian.

The meals were fresh and the staff very friendly. I recommend learning Italian to take part in some of the entertainment but the holiday reps were very good at informing you of the activities such as salsa, aqua gym and drama shows as well as darts and guess the song games. I felt I understood Italian a lot more from my one week stay and for a first time resort experience it was lovely. Two pools and two pool bars. Two coffee bars indoor but mostly the one near restaurant was in use. Lovely stay, hope to return and loved swimming.

Spa was not available and air conditioning broken in bedroom but to be fair we didn't let hotel know air conditioning was broken.

Seaside location, well maintained, courteous and helpful staff, generous and varied included breakfasts, dinners delicious, spacious and design influenced rooms and other gathering areas, beautiful beach with east access on property. We did not want to leave and return to cold and already snowy Canada.

Not their fault but we missed the season of swimming pools being opened by a few weeks. We were there in late November 2023.

Can't really think of too much to complain about. The FOOD WAS OUTSTANDING... usually buffet-style and the staff was very attentive and friendly. Housekeeping staff was efficient and friendly. The Wifi was very fast.

I'm usually easy to please, but your impressions may vary.

The hotel has good restaurant, pools and excellent beach. The food is good even though there were some not so delicious dishes, but on the other hand some very good.

Music on the beach was a bit loud. A bit warm in the room.

Breakfast and evening meal were very good

Would have liked water to be available freely outside of mealtimes especially in the gym area. Also would have liked towels freely available for the pool and beach.

Amazing place, perfect beach. But my favorite places were near the swimming pool with sunset view and view from restaurant. WiFi was amazing, even in our room))) Dinner was with fish, seafood, fruits, ice cream😋😋

A lot of people for training or seminar

It was beautiful

Needs to be updated with disability access to the pool and beach, it was very hard for me to bring my mom to the other side because of her disability, no ramps and lots of stairs