Friendly staff, great breakfast, good location, near to many restaurants.

The hot water in the shower didn’t get very hot, aúne I didn’t know how to turn it on, also the door doesn’t close very well, which gets the bathroom all wet. The air conditioner makes a lot of noise during the night

Great location. Close to the beach and shops. Grwat pool aet up.

Wifi was great by pool but very average in my room. My room was at the back of the hotel though.

I liked the kindness of staff, it is unusual to find people who are working so polites and who takes care of you

Nothing

staff friendly, super sea view, we'll come back soon.

nothing

Breakfast was the best. Staff is helpful. View was fantastic!

Beds were small. House keeping only available in the morning. If you miss it, they don't come back again.

Camera fredda e Forti rumori da corridoio d'entrata dependence

Very good location. Clean room and toilet. Good shower.

Hotel staff don´t know what service means. They didn´t even say hello, when we arrived to hotel. I made a reservation in January and thought I booked Sea view room, but probably I made a mistake and we got mountainview room. They asked 40€ extra per day but we said we think about it. So we got mountainview room without mountains. The room was to side street and under the balcony there was concrete mill and building boards and renovation workers made a lot of noise with with tools. Also garbage drucks started picking up tanks after 7:30 many times per day and kitchenworkers were dragging tanks to truck with A lot of noise and talking loudly. In my 7 days resevation was that the renovation of jaguzzi and pool is ready per 31.5.2023. We arrived 30.5.2023 and nothing about renovation was told us. We saw the workers at pool and jaguzzi and there was no way to use eather of them. In jaguzzi was not water. When we saw that I told hotel we are not paying 40€ for listening noise of workers and there is no umbrello on big balcony. I didn´t see any people in 6 days at pool or seaview balconies. I was so dissapointed, as I came to Massa to carve marble and was dreaming of going after hard day to swim, couldn't do that even once. I called booking .com second day of stay and they called to Hotel and their answer was that renovation ends 10th of May?. There was no mention of on booking page 30.-31.5.2023 morning, but then they updated the date. Hotel told to booking. com person that they gave us free bicycles, hah, when we were leaving one day before payed period, they wanted me to pay the bicyles and I got really pissed of as they were lieing about giving us 10€ bicycles free for all this dissapointment, it is quite nothing and still they wanted me to pay it. Shocking I would say. Reseptionist was asking .. but you have payed 7 days why you leaving. I couldn`t say anything but enough is enough.

I was put in a room with construction in the hallway below me. I asked in the late afternoon if I could check out after one day instead of the two I had reserved. I was told yes. Then in the morning the receptionist said I would have to take it up with Booking.com if I wanted the money back that he was going to charge me for the second night. So two things - I was put in a very noisy room. And when I asked to leave, with a lot of notice to them, they still charged me. I went to the neighboring Hotel Italia and was treated very well there, given a quiet sea view room for about the same price.