The staff was lovely and friendly, very warm people that couldn't do enough for us The hotel is literally at 200m fro mthe beach, the balcony is seafront. Rooms very clean and cozy, with big wardrobes and hangers for the clothes. Towels changed every 2-3 days, very comfortable mattresses and choice of pillows: one soft, one firm (memory foam). The breakfast is great, with a choice of cakes and pastries handmade and fresh, or on request made at the moment. I loved staying there. There was not a restaurant but they have agreements with very good ones in the city center (10 mins walk) and you can have a very good discount on your meal. They can also book the tables for you at the reception.

The hair dryer in the bathroom was working, but maybe needs to be updated with a newer model, but that's about it.

Traveling with my husbands and another couple. We are all American and beyond basic greetings...only speak English. Front desk did a great job communicating with us. I accidentally booked one more room than I needed. He worked with booking.com to get me a full refund. Night help was engaged and informative. He was a self-proclaimed whiskey expert, which we enjoyed. We booked the "Jack and Jill" bedroom on the top floor, had gorgeous views of the water and the mountains. Balcony was a delight. Room was spacious for Italy and had everything we needed. Walking distance to our restaurant reservations and the beach front. Free breakfast in the morning was an added bonus. Also, there is gated parking. Highly recommend!

Bed linens and pillows could have been better quality. 4 pillows instead of 2. There is no lift--so keep that in mind. Attendants are happy to carry luggage. Town is quiet, closes down early. I suggest to stay in Massa (for the price) and play or shop in Forte dei Marmi which is the town it borders, cute downtown...fancy shopping.

The location of the property is perfect as we could walk to the beach and to the centre of town. On-site parking was a bonus. The hotel staff was very friendly and provided a great breakfast. They gave us great recommendations for eating and swimming. Not only did the they help book meals for us but we got discounts because of them.

Nothing. All was good.

Welcoming staff. Spacious room. Quiet during the night, until woken by noise from neighbour.. Great location.

Pillows were too hard for us, even the other ones on the cupboard. Noise from neighbour's bathroom water pipes woke us. Would prefer to serve ourselves breakfast rather than be served.

Personnel: friendly and supportive (4/5) Room: cozy and small (4/5) Breakfast: plenty of options (3/5) Parking: private (4/5)

Breakfast: a bit strange that it’s a Swedish table, but you need to ask the staff to put a piece to the plate. Nothing bad, but awkward.

Everything was really clean. Amazing breakfast with sweet and salty variety. Staff was friendly and ready to help whenever we had a question. The location aswell was very good, just a few minutes from the beach and the bus station, close to the center and nice bars. We enjoyed our holiday a lot but Hotel Michela just made it better!! 😁😁

The staff was great, very helpful, and with good English skills. My room was clean and aircon unit was doing a great job.The location was great, very close to the beach.

The staff were exceptionally friendly and helpful. Great location. Beds were very comfortable. Great breakfast. Wonderful place to stay.

Only wish we could have stayed longer!

Staff was very friendly and helpful. Hotel was tastefully decorated and clean. Breakfast was very good and it was within short walking distance to the beach and restaurants.

Very helpful and kind staff. Breackfast was nice and morning espresso coffee was awesome.

Hope to have a little bigger parking space for easy parking.